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UnSelling

The New Customer Experience

by Scott Stratten, Alison Kramer ...

UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop.Unselling is ... Read more

$19.99 CAD

Also available as: Audiobook

UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop.Unselling is
... Read more

Also available as: Audiobook
QR Codes Kill Kittens

How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground

by Scott Stratten, Alison Kramer ...

Easy to digest tips and tools on how not to run a businessExperts are constantly telling us what we need to be doing to improve our businesses. Hundreds of books in the market are filled with advice from these experts. But how can you filter out all of the bad advice, misinformation, and misuse of business tools that is out there? None of us needs another list of what we should be doing. QR Codes ... Read more

$14.99 CAD

Easy to digest tips and tools on how not to run a businessExperts are constantly telling us what we need to be doing to improve our businesses. Hundreds of books in the market are filled with advice from these experts. But how can you filter out all of the bad advice, misinformation, and misuse of business tools that is out there? None of us needs another list of what we should be doing. QR Codes
... Read more
Audiobook

UnSelling

The New Customer Experience

by Alison Kramer, Scott Stratten ...

Narrated by Alison Kramer, Scott Stratten ...

Unabridged

6 hours 31 min

UnSelling will look at the ever-changing relationship between businesses and customers, employers and employees, brands and the market. A fierce consumer advocate, Scott Stratten brings his voice, experience, and understanding of the current media landscape to the conversation. How can we change the way we sell, and shape the way we are sold to, for the better? Key concepts will include: Taking ... Read more

$28.84 CAD or Free with Kobo Plus

Also available as: eBook

UnSelling will look at the ever-changing relationship between businesses and customers, employers and employees, brands and the market. A fierce consumer advocate, Scott Stratten brings his voice, experience, and understanding of the current media landscape to the conversation. How can we change the way we sell, and shape the way we are sold to, for the better? Key concepts will include: Taking
... Read more

Also available as: eBook
Industrial Crystallization

Fundamentals and Applications

by Alison Lewis, Marcelo Seckler, Herman Kramer, Gerda van Rosmalen ...

Bridging the gap between theory and practice, this text provides the reader with a comprehensive overview of industrial crystallization. Newcomers will learn all of the most important topics in industrial crystallization, from key concepts and basic theory to industrial practices. Topics covered include the characterization of a crystalline product and the basic process design for crystallization, ... Read more

$87.99 CAD

Bridging the gap between theory and practice, this text provides the reader with a comprehensive overview of industrial crystallization. Newcomers will learn all of the most important topics in industrial crystallization, from key concepts and basic theory to industrial practices. Topics covered include the characterization of a crystalline product and the basic process design for crystallization,
... Read more
What in the World is Music?

by Alison E. Arnold, Jonathan C. Kramer ...

What in the World is Music? Second Edition is an undergraduate, interactive e-textbook that explores the shared ways people engage with music and how humans organize and experience sound. It adopts a global approach, featuring more than 300 streaming videos and 50 streaming audio tracks of music from around the world. Drawing from both musicological and ethnomusicological modes of inquiry, the ... Read more

$158.99 CAD

What in the World is Music? Second Edition is an undergraduate, interactive e-textbook that explores the shared ways people engage with music and how humans organize and experience sound. It adopts a global approach, featuring more than 300 streaming videos and 50 streaming audio tracks of music from around the world. Drawing from both musicological and ethnomusicological modes of inquiry, the
... Read more
Audiobook

Loving Lady Marcia

by Kieran Kramer ...

Narrated by Alison Larkin ...

Series series House of Brady
Unabridged

11 hours 12 min

Of the three Brady sisters, Lady Marcia has always seemed the girl most likely to lead a perfectly charmed life. But after a handsome cad breaks her heart, she swears off love and devotes her life to teaching girls at a private school. In spite of her family's wish for a London debut, Marcia is happy where she is—until terrible news sends her back to the Brady clan . . . and into the arms of an ... Read more

$28.99 CAD

Also available as: eBook

Of the three Brady sisters, Lady Marcia has always seemed the girl most likely to lead a perfectly charmed life. But after a handsome cad breaks her heart, she swears off love and devotes her life to teaching girls at a private school. In spite of her family's wish for a London debut, Marcia is happy where she is—until terrible news sends her back to the Brady clan . . . and into the arms of an
... Read more

Also available as: eBook

Audiobook

The Princess and the Peer

by Tracy Anne Warren ...

Narrated by Justine Eyre ...

Series series Princess Brides
Unabridged

11 hours 29 min

When a royal summons from her brother arrives, Emma knows it's time to embrace her duties as the princess of a small European kingdom and marry the man her brother has chosen for her . . . a stranger she has never met. Instead she does what any self-respecting princess would do—she runs away. All she wants is one week in London. One week to experience everything life has to offer, before she is ... Read more

$24.99 CAD

Also available as: eBook

When a royal summons from her brother arrives, Emma knows it's time to embrace her duties as the princess of a small European kingdom and marry the man her brother has chosen for her . . . a stranger she has never met. Instead she does what any self-respecting princess would do—she runs away. All she wants is one week in London. One week to experience everything life has to offer, before she is
... Read more

Also available as: eBook
Audiobook

Secrets of a Scandalous Marriage

by Valerie Bowman ...

Narrated by Justine Eyre ...

Series series Secret Brides
Unabridged

8 hours 18 min

A duchess awaiting trial for her vile husband's murder is the most delicious gossip the ton has heard in years. But for Kate Townsende, the woman in question, it could be a matter of life and death. And when a shrewd and handsome nobleman offers to publish her side of the story while arranging for a barrister to take her case, she's tempted by much more than the chance to defend herself.James ... Read more

$24.99 CAD

Also available as: eBook

A duchess awaiting trial for her vile husband's murder is the most delicious gossip the ton has heard in years. But for Kate Townsende, the woman in question, it could be a matter of life and death. And when a shrewd and handsome nobleman offers to publish her side of the story while arranging for a barrister to take her case, she's tempted by much more than the chance to defend herself.James
... Read more

Also available as: eBook
Audiobook

How to Ravish a Rake

by Vicky Dreiling ...

Narrated by Elizabeth Jasicki ...

Series series How To (Dreiling)
Unabridged

11 hours 44 min

Amy Hardwick has one last Season to shake off her wallflower image and make a love match. If she can't, she'll set aside her dreams of romance and return home to a suitor who can provide security-if little else. What she doesn't count on is the inappropriate-and irresistible-attention lavished on her in a darkened library by rake extraordinaire Will "The Devil" Darcett . . . DEVILISH DELIGHT When ... Read more

$35.72 CAD or Free with Kobo Plus

Also available as: eBook

Amy Hardwick has one last Season to shake off her wallflower image and make a love match. If she can't, she'll set aside her dreams of romance and return home to a suitor who can provide security-if little else. What she doesn't count on is the inappropriate-and irresistible-attention lavished on her in a darkened library by rake extraordinaire Will "The Devil" Darcett . . . DEVILISH DELIGHT When
... Read more

Also available as: eBook
Audiobook

A Duke Never Yields

by Juliana Gray ...

Narrated by Veida Dehmlow ...

Series series Affairs by Moonlight
Unabridged

12 hours 38 min

Impatient with the strictures of polite British society, Miss Abigail Harewood has decided to live life on her own terms—and the first thing she requires is a lover. When the commanding Duke of Wallingford arrives on the doorstep of her leased holiday castle, she thinks she's found the perfect candidate: handsome, dashing, and experienced in the art of love.But tempting Wallingford into her bed ... Read more

$27.99 CAD

Also available as: eBook

Impatient with the strictures of polite British society, Miss Abigail Harewood has decided to live life on her own terms—and the first thing she requires is a lover. When the commanding Duke of Wallingford arrives on the doorstep of her leased holiday castle, she thinks she's found the perfect candidate: handsome, dashing, and experienced in the art of love.But tempting Wallingford into her bed
... Read more

Also available as: eBook
Audiobook

Secrets of a Wedding Night

by Valerie Bowman ...

Narrated by Justine Eyre ...

Series series Secret Brides
Unabridged

9 hours 46 min

Young, widowed, and penniless, Lily Andrews, the Countess of Merrill,has strong opinions on marriage. When she spots a certain engagementannouncement in The Times, she decides to take action. She willnot allow another hapless girl to fall prey to a man—particularly thescoundrel who broke her heart five years ago. Anonymously she writes anddistributes a pamphlet entitled "Secrets of a Wedding Night ... Read more

$24.99 CAD

Also available as: eBook

Young, widowed, and penniless, Lily Andrews, the Countess of Merrill,has strong opinions on marriage. When she spots a certain engagementannouncement in The Times, she decides to take action. She willnot allow another hapless girl to fall prey to a man—particularly thescoundrel who broke her heart five years ago. Anonymously she writes anddistributes a pamphlet entitled "Secrets of a Wedding Night
... Read more

Also available as: eBook
Audiobook

How to Seduce a Scoundrel

by Vicky Dreiling ...

Narrated by Elizabeth Jasicki ...

Series series How To (Dreiling)
Unabridged

12 hours 39 min

With this captivatingly witty debut, Vicky Dreiling immediately established herself as an author of note in the world of Regency romance. How to Seduce a Scoundrel introduces readers to Miss Julianne Gatewick, a comely lass who finds herself seduced by a rake's sensual waltz. But when the unapologetic lothario leaves her all aflutter-and moves on to his next dalliance-Julianne decides to prick the ... Read more

$35.72 CAD or Free with Kobo Plus

Also available as: eBook

With this captivatingly witty debut, Vicky Dreiling immediately established herself as an author of note in the world of Regency romance. How to Seduce a Scoundrel introduces readers to Miss Julianne Gatewick, a comely lass who finds herself seduced by a rake's sensual waltz. But when the unapologetic lothario leaves her all aflutter-and moves on to his next dalliance-Julianne decides to prick the
... Read more

Also available as: eBook

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Top Series in Canada

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UnSelling

QR Codes Kill Kittens

UnSelling

Industrial Crystallization

What in the World is Music?

Loving Lady Marcia

People who read these also enjoyed

The Princess and the Peer

Secrets of a Scandalous Marriage

How to Ravish a Rake

A Duke Never Yields

Secrets of a Wedding Night

How to Seduce a Scoundrel

eReaders

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Shopping Cart

You're getting the VIP treatment!

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Available:

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Top Series in Canada

House of Brady

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