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“bjorn andersen”

Showing 1 - 12 of 12 results for “bjorn andersen”
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  • Mapping Work Processes

    by Bjorn Andersen, Tom Natland Fagerhaug, Bjørnar Henriksen ...
    This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these crucial techniques. The most noticeable change in this second edition is the inclusion of several new types of process maps. While the basic, straightforward flowchart is still extensively used, it ... Read more

    $65.99 CAD or Free with Kobo Plus

  • Root Cause Analysis

    Simplified Tools and Techniques

    by Bjorn Andersen, Tom Fagerhaug ...
    This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a general description of the tool, its purpose and typical applications, the procedure when using it, an example of its use, a checklist to help you make sure if is applied properly, and different forms and templates. The examples used are general enough to ... Read more

    $81.99 CAD or Free with Kobo Plus

  • Business Process Improvement Toolbox

    by Bjorn Andersen ...
    This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business ... Read more

    $65.99 CAD or Free with Kobo Plus

  • Root Cause Analysis and Improvement in the Healthcare Sector

    A Step-by-Step Guide

    by Bjorn Andersen, Martha Ellen Keyes Beltz, Tom Natland Fagerhaug ...
    Healthcare organizations and professionals have long needed a straightforward workbook to facilitate the process of root cause analysis (RCA). While other industries employ the RCA tools liberally and train facilitators thoroughly, healthcare has lagged in establishing and resourcing a quality culture. Presently, a growing number of third-party stakeholders are holding access to accreditation and ... Read more

    $48.99 CAD

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  • Project Quality Management, Second Edition

    Why, What and How

    by Ken Rose ...
    Project Quality Management: Why, What and How, Second Edition demonstrates how to implement the general methods defined in A Guide to the Project Management Body of Knowledge—Fifth Edition (PMBOK® Guide) and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. This edition presents case examples that illuminate the theory of quality planning ... Read more

    $32.99 CAD

  • Project Quality Management

    Why, What and How

    by Ken Rose ...
    This highly focused book approaches quality specifically in the context of project management. It goes beyond the usual descriptions and advice for manufactured products to give project managers a framework of deliberate steps to take in managing quality for the benefit of project outcomes in any domain. This user-friendly guide presents tools and techniques that implement the general methods ... Read more

    $22.99 CAD

  • Process Improvement Essentials

    CMMI, Six Sigma, and ISO 9001

    by James R. Persse, PhD ...
    Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are:The 9001:2000 ... Read more

    $32.99 CAD

  • Product Lifecycle Management: Driving the Next Generation of Lean Thinking

    Driving the Next Generation of Lean Thinking

    by Michael Grieves ...
    Product Lifecycle Management (PLM) is the newest wave in productivity. This revolutionary approach is an outcome of lean thinking; however, PLM eliminates waste and efficiency across all aspects of a product's life--from design to deployment--not just in its manufacture. By using people, product information, processes, and technology to reduce wasted time, energy, and material across an ... Read more

    $61.99 CAD

  • Project Management the Agile Way

    Making it Work in the Enterprise

    by John C. Goodpasture ...
    Project Management the Agile Way was written for experienced project managers, architects and systems analysts who are comfortable in traditional methods of project management but now need to learn about agile methods for software projects and understand how to make agile work effectively in the enterprise. The methodologies included under the agile umbrella go by many names, such as Scrum, XP, ... Read more

    $35.99 CAD

  • Quality Management Essentials

    by David Hoyle ...
    From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated ... Read more

    $83.99 CAD

  • ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard

    Increasing the Quality of an Organization’s Outputs

    by David Hoyle ...
    Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs.Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and ... Read more

    $148.99 CAD

  • Six Sigma

    by William Truscott ...
    There are a number of distinctive features of this book that makes it different from other on Six Sigma. It recognizes that there are two diametrically opposing views expressed on Six Sigma, those that are strongly in favour, and those that are not, for various reasons. The book deals, head on, with the principle reasons for such hostility. It cuts through the hype associated with the brand name. ... Read more

    $152.52 CAD