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Includes eBooks

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Managing Customer Value

Creating Quality and Service That Customers Can Se

by Bradley Gale ...

Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standards," according to quality expert Bradley Gale. While some have ventured a step farther to measure customer satisfaction, few of them, Gale demonstrates, have attempted to track market-perceived "quality" -- how buyers select among competing ... Read more

$24.99 CAD

Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standards," according to quality expert Bradley Gale. While some have ventured a step farther to measure customer satisfaction, few of them, Gale demonstrates, have attempted to track market-perceived "quality" -- how buyers select among competing
... Read more

Postcapitalism

A Guide to Our Future

by Paul Mason ...

"A fascinating set of ideas . . . Politicians of all stripes should take note. And so should the people who vote for them." — Financial TimesWe know that our world is undergoing seismic change—but how can we emerge from the crisis as a better society?Over the past two centuries or so, capitalism has undergone profound changes—economic cycles that veer from boom to bust—from which it has always ... Read more

$17.59 CAD

Also available as: Audiobook

"A fascinating set of ideas . . . Politicians of all stripes should take note. And so should the people who vote for them." — Financial TimesWe know that our world is undergoing seismic change—but how can we emerge from the crisis as a better society?Over the past two centuries or so, capitalism has undergone profound changes—economic cycles that veer from boom to bust—from which it has always
... Read more

Also available as: Audiobook
Strategy Maps

Converting Intangible Assets into Tangible Outcomes

by Robert S. Kaplan, David P. Norton ...

More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management ... Read more

$47.19 CAD or Free with Kobo Plus

Also available as: Audiobook

More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management
... Read more

Also available as: Audiobook
Crisis Economics

A Crash Course in the Future of Finance

by Nouriel Roubini, Stephen Mihm ...

This myth shattering book reveals the methods Nouriel Roubini used to foretell the current crisis before other economists saw it coming and shows how those methods can help us make sense of the present and prepare for the future.Renowned economist Nouriel Roubini electrified his profession and the larger financial community by predicting the current crisis well in advance of anyone else. Unlike ... Read more

$15.99 CAD

Also available as: Audiobook

This myth shattering book reveals the methods Nouriel Roubini used to foretell the current crisis before other economists saw it coming and shows how those methods can help us make sense of the present and prepare for the future.Renowned economist Nouriel Roubini electrified his profession and the larger financial community by predicting the current crisis well in advance of anyone else. Unlike
... Read more

Also available as: Audiobook
China's Megatrends

The 8 Pillars of a New Society

by John Naisbitt, Doris Naisbitt ...

"[John Naisbitt's] vision of the world's economy has the mark of genius." — Minneapolis Star TribuneInternationally-renowned futurist and bestselling author John Naisbitt is back with China's Megatrends, the most comprehensive look at the present and future of China and the transformation that is reshaping its economic, political, and social systems. Since publishing the enormously popular ... Read more

$12.79 CAD or Free with Kobo Plus

"[John Naisbitt's] vision of the world's economy has the mark of genius." — Minneapolis Star TribuneInternationally-renowned futurist and bestselling author John Naisbitt is back with China's Megatrends, the most comprehensive look at the present and future of China and the transformation that is reshaping its economic, political, and social systems. Since publishing the enormously popular
... Read more
The Extreme Future

The Top Trends That Will Reshape the World in the Next 20 Years

by James Canton ...

Dr. James Canton, a renowned futurist, CEO of the Institute for Global Futures, and Fortune 1000 advisor, charts a course to steer you through the volatile changes that lie 5, 10, and 20 years ahead. The Extreme Future is this generation’s Future Shock, Alvin Toffler’s classic book on what’s next and how to prepare for tomorrow.Get ready for fast, radical and complex change. Get ready for the ... Read more

$14.99 CAD

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Dr. James Canton, a renowned futurist, CEO of the Institute for Global Futures, and Fortune 1000 advisor, charts a course to steer you through the volatile changes that lie 5, 10, and 20 years ahead. The Extreme Future is this generation’s Future Shock, Alvin Toffler’s classic book on what’s next and how to prepare for tomorrow.Get ready for fast, radical and complex change. Get ready for the
... Read more

Also available as: Audiobook
The Signals Are Talking

Why Today's Fringe Is Tomorrow's Mainstream

by Amy Webb ...

An expert in trend forecasting shows how to anticipate what’s next and prepare your business, your market, and your products for the future**“Amy Webb, with insight and a big dose of pragmatism, shows how to clearly see the next big disruption and then take action before it strikes.” ―Ram Charan, coauthor of the #1 New York Times bestseller ExecutionA Fast Company Best Book of the Year**How do you ... Read more

$15.99 CAD

Also available as: Audiobook

An expert in trend forecasting shows how to anticipate what’s next and prepare your business, your market, and your products for the future**“Amy Webb, with insight and a big dose of pragmatism, shows how to clearly see the next big disruption and then take action before it strikes.” ―Ram Charan, coauthor of the #1 New York Times bestseller ExecutionA Fast Company Best Book of the Year**How do you
... Read more

Also available as: Audiobook
David McWilliams' Follow the Money

David McWilliams Ireland 2

by David McWilliams ...

The Pope's Children are turning 30 and in the four years since David McWilliams introduced us to the generation that could have had it all, the Pope's Children have been betrayed. This book is about real people and how good people can be broken by bad economics. But it doesn't have to be like this. There is a way out. We catch up with old friends, Breakfast Roll Man and Miss Pencil Skirt, and meet ... Read more

$4.23 CAD or Free with Kobo Plus

The Pope's Children are turning 30 and in the four years since David McWilliams introduced us to the generation that could have had it all, the Pope's Children have been betrayed. This book is about real people and how good people can be broken by bad economics. But it doesn't have to be like this. There is a way out. We catch up with old friends, Breakfast Roll Man and Miss Pencil Skirt, and meet
... Read more
David McWilliams' The Pope's Children

David McWilliams Ireland 1

by David McWilliams ...

Meet The Pope's Children, the beneficiaries of Wonderbra Economics.This is the special generation, the Irish baby boom of the 1970s that peaked nine months to the day after the Pope's visit. There are 620,000 of them, squeezed into the middle and lifted up by the Expectocracy. Ireland is blurring. Out of this haze has come the Full-on Nation, the most hedonisitic generation ever.David McWilliams' ... Read more

$4.23 CAD or Free with Kobo Plus

Meet The Pope's Children, the beneficiaries of Wonderbra Economics.This is the special generation, the Irish baby boom of the 1970s that peaked nine months to the day after the Pope's visit. There are 620,000 of them, squeezed into the middle and lifted up by the Expectocracy. Ireland is blurring. Out of this haze has come the Full-on Nation, the most hedonisitic generation ever.David McWilliams'
... Read more
Changing Jobs

The Fair Go in the New Machine Age

by Mike Quigley, Jim Chalmers ...

Series series Redback
An essential guide to the future of work in Australia.For many Australians, rapid progress in artificial intelligence, robotics and automation is a growing anxiety. What will it mean for jobs? What will it mean for their kids’ futures? More broadly, what will it mean for equality in this country?Jim Chalmers and Mike Quigley believe that bursts in technology need not result in bursts of inequality ... Read more

$8.99 CAD

An essential guide to the future of work in Australia.For many Australians, rapid progress in artificial intelligence, robotics and automation is a growing anxiety. What will it mean for jobs? What will it mean for their kids’ futures? More broadly, what will it mean for equality in this country?Jim Chalmers and Mike Quigley believe that bursts in technology need not result in bursts of inequality
... Read more
Anatomy of a Trend

by Henrik Vejlgaard ...

Why do millions of people end up wearing the same style of clothing?What makes people change their tastes in food, music, and cars?It's because of trends - the powerful process of change that affects every industry across the globe.Drawing on his groundbreaking research, trend sociologist Henrik Vejlgaard unearths essential clues about how trends emerge and go mainstream and examines the ... Read more

$13.99 CAD or Free with Kobo Plus

Why do millions of people end up wearing the same style of clothing?What makes people change their tastes in food, music, and cars?It's because of trends - the powerful process of change that affects every industry across the globe.Drawing on his groundbreaking research, trend sociologist Henrik Vejlgaard unearths essential clues about how trends emerge and go mainstream and examines the
... Read more
Dead Companies Walking

How a Hedge Fund Manager Finds Opportunity in Unexpected Places

by Scott Fearon, Jesse Powell ...

A hedge fund manager reveals how to spot a business on the verge of collapse—and how to profit from it—in this "surprisingly entertaining" guide ( Publishers Weekly).Unlike most investors, who live in fear of failure, Scott Fearon actively seeks it out. He has earned millions of dollars for his hedge fund by shorting the stocks of businesses he believed were on their way to bankruptcy. In Dead ... Read more

$17.59 CAD

A hedge fund manager reveals how to spot a business on the verge of collapse—and how to profit from it—in this "surprisingly entertaining" guide ( Publishers Weekly).Unlike most investors, who live in fear of failure, Scott Fearon actively seeks it out. He has earned millions of dollars for his hedge fund by shorting the stocks of businesses he believed were on their way to bankruptcy. In Dead
... Read more

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Managing Customer Value

People who read this also enjoyed

Postcapitalism

Strategy Maps

Crisis Economics

China's Megatrends

The Extreme Future

The Signals Are Talking

David McWilliams' Follow the Money

David McWilliams' The Pope's Children

Changing Jobs

Anatomy of a Trend

Dead Companies Walking

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