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The A-Z of Service Excellence

The Essential Guide to Becoming a Customer Service Professional

by Cate Schreck ...

Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to ... Read more

$11.99 CAD

Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to
... Read more
Audiobook

The A - Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional

by Cate Schreck ...

Narrated by Cate Schreck, Dave Stokes ...

Unabridged

5 hours 31 min

Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to ... Read more

$15.99 CAD or Free with Kobo Plus

Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to
... Read more

Jump Start Your Business Brain

Scientific Ideas and Advice That Will Immediately Double Your Business Success Rate

by Doug Hall ...

Doug Hall shares data-proven methods that can make sales, marketing, and business development measurably more effective. ... Read more

$17.59 CAD

Doug Hall shares data-proven methods that can make sales, marketing, and business development measurably more effective.
... Read more
Creativity in Business

The Basic Guide for Generating and Selecting Ideas

by Ramon Vullings, Igor Byttebier ...

Creativity in Business The basic guide for generating and selecting ideas Many people see creativity & innovation as the driving force for change, growth and prosperity for society, education and business. This book will help you to to understand the basics of creativity and how you can come up with many ideas and how to select the right ones for your situation. What you will learn In this book we ... Read more

$17.85 CAD or Free with Kobo Plus

Creativity in Business The basic guide for generating and selecting ideas Many people see creativity & innovation as the driving force for change, growth and prosperity for society, education and business. This book will help you to to understand the basics of creativity and how you can come up with many ideas and how to select the right ones for your situation. What you will learn In this book we
... Read more
Perfect Phrases for Writing Employee Surveys

Hundreds of Ready-to-Use Phrases to Help You Create Surveys Your Employees Answer Honestly, Complete

by John Kador, Katherine Armstrong ...

Series series Perfect Phrases Series
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEGenerating honest, no-nonsense feedback through well-written surveys is the first step to dramatically increasing employee engagement, commitment, loyalty—and your company’s bottom line.Perfect Phrases for Writing Employee Surveys provides the tools for crafting precisely phrased surveys to deliver accurate information, so you can adjust your ... Read more

$20.89 CAD

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEGenerating honest, no-nonsense feedback through well-written surveys is the first step to dramatically increasing employee engagement, commitment, loyalty—and your company’s bottom line.Perfect Phrases for Writing Employee Surveys provides the tools for crafting precisely phrased surveys to deliver accurate information, so you can adjust your
... Read more
The Land Grabbers

The New Fight over Who Owns the Earth

by Fred Pearce ...

How Wall Street, Chinese billionaires, oil sheiks, and agribusiness are buying up huge tracts of land in a hungry, crowded world.An unprecedented land grab is taking place around the world. Fearing future food shortages or eager to profit from them, the world’s wealthiest and most acquisitive countries, corporations, and individuals have been buying and leasing vast tracts of land around the world ... Read more

$23.99 CAD

How Wall Street, Chinese billionaires, oil sheiks, and agribusiness are buying up huge tracts of land in a hungry, crowded world.An unprecedented land grab is taking place around the world. Fearing future food shortages or eager to profit from them, the world’s wealthiest and most acquisitive countries, corporations, and individuals have been buying and leasing vast tracts of land around the world
... Read more
The China Factor

Leveraging Emerging Business Strategies to Compete, Grow, and Win in the New Global Economy

by Amy Karam ...

The Innovation of Globalization – proven strategies to succeed and out-compete emerging competitionDoes your company know how to compete effectively in the evolving global business arena? What tactics must your company use to overcome price discounting wars that cut into your margins? What are the strategies your new rivals incorporate that may prove more valuable to customers than the superior ... Read more

$23.99 CAD

The Innovation of Globalization – proven strategies to succeed and out-compete emerging competitionDoes your company know how to compete effectively in the evolving global business arena? What tactics must your company use to overcome price discounting wars that cut into your margins? What are the strategies your new rivals incorporate that may prove more valuable to customers than the superior
... Read more
The Right Tree in Business

by Destiny Oriakhi ...

This book will guide you on how to create a solid foundation for your business.Statistics has shown that 90% of startups fail within the first three years of existence. One of the reasons for this is poor business foundation or structure.This book was created to help create the necessary structure to ensure your business survival.So if you own a business or want to own one soon, this book is for ... Read more

Free

This book will guide you on how to create a solid foundation for your business.Statistics has shown that 90% of startups fail within the first three years of existence. One of the reasons for this is poor business foundation or structure.This book was created to help create the necessary structure to ensure your business survival.So if you own a business or want to own one soon, this book is for
... Read more
Managing Startups: Best Blog Posts

by Thomas Eisenmann ...

If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community.You’ll find 72 posts from successful entrepreneurs and ... Read more

$11.99 CAD

If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community.You’ll find 72 posts from successful entrepreneurs and
... Read more
10 Things The Bible Teaches Us About Business: Practical Business Principles the Bible Teaches for Any Stage of Business

by Tesa Colvin ...

So, you want to start a business and don't know where to begin. Or you've started a business but you don't know what your next step is.Before you wade through countless blog posts, courses, and other available content, let's take a quick overview of what the bible says.That's right, we will explore what the bible say about your dream of becoming an entrepreneur and running a successful company. ... Read more

$0.99 CAD or Free with Kobo Plus

So, you want to start a business and don't know where to begin. Or you've started a business but you don't know what your next step is.Before you wade through countless blog posts, courses, and other available content, let's take a quick overview of what the bible says.That's right, we will explore what the bible say about your dream of becoming an entrepreneur and running a successful company.
... Read more
The Hedge Organisation: A story to show how people can become lost in the corporate hedge

by Paul Williams ...

This simple story illustrates how companies can get out of control, and lose focus as they grow.Told in the form of a parable, it draws parallels between a hedge and a company – the hedge becoming out of control with intertwined branches, and the company's efficiency and profits stifled by out of control people, processes, procedures and non value-adding activities.It deals simply, yet profoundly, ... Read more

$7.99 CAD

This simple story illustrates how companies can get out of control, and lose focus as they grow.Told in the form of a parable, it draws parallels between a hedge and a company – the hedge becoming out of control with intertwined branches, and the company's efficiency and profits stifled by out of control people, processes, procedures and non value-adding activities.It deals simply, yet profoundly,
... Read more
Make Elephants Fly

The Process of Radical Innovation

by Steven S. Hoffman ...

Drawing on examples of the hottest innovators in Silicon Valley, this step-by-step guide will show you how to develop, test and launch your impossibly big idea to success.Almost every major company today has made innovation its number one priority. Yet fewer than one in four executives believe their organizations are effective innovators. The pressure to innovate and the price paid for failure ... Read more

$17.99 CAD

Also available as: Audiobook

Drawing on examples of the hottest innovators in Silicon Valley, this step-by-step guide will show you how to develop, test and launch your impossibly big idea to success.Almost every major company today has made innovation its number one priority. Yet fewer than one in four executives believe their organizations are effective innovators. The pressure to innovate and the price paid for failure
... Read more

Also available as: Audiobook

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“cate schreck”

The A-Z of Service Excellence

The A - Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional

People who read these also enjoyed

Jump Start Your Business Brain

Creativity in Business

Perfect Phrases for Writing Employee Surveys

The Land Grabbers

The China Factor

The Right Tree in Business

Managing Startups: Best Blog Posts

10 Things The Bible Teaches Us About Business: Practical Business Principles the Bible Teaches for Any Stage of Business

The Hedge Organisation: A story to show how people can become lost in the corporate hedge

Make Elephants Fly

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“cate schreck”

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