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The Customer Signs Your Paycheck

by Frank Cooper ...

Positive Service Gets Positive Results—Every Time!Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling.The Customer Signs Your Paycheck reveals the secret ... Read more

$19.99 CAD

Positive Service Gets Positive Results—Every Time!Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling.The Customer Signs Your Paycheck reveals the secret
... Read more
Fight the Power

Law and Policy through Hip-Hop Songs

Edited by Gregory S. Parks, Frank Rudy Cooper ...

Taking inspiration from Public Enemy's lead vocalist Chuck D - who once declared that 'rap is the CNN of young Black America' - this volume brings together leading legal commentators to make sense of some of the most pressing law and policy issues in the context of hip-hop music and the ongoing struggle for Black equality. Contributors include MSNBC commentator Paul Butler, who grapples with race ... Read more

$43.99 CAD

Taking inspiration from Public Enemy's lead vocalist Chuck D - who once declared that 'rap is the CNN of young Black America' - this volume brings together leading legal commentators to make sense of some of the most pressing law and policy issues in the context of hip-hop music and the ongoing struggle for Black equality. Contributors include MSNBC commentator Paul Butler, who grapples with race
... Read more
Masculinities and the Law

A Multidimensional Approach

Edited by Frank Rudy Cooper, Ann C. McGinley ...

Series Book 13 - Families, Law, and Society
According to masculinities theory, masculinity is not a biological imperative but a social construction. Men engage in a constant struggle with other men to prove their masculinity. Masculinities and the Law develops a multidimensional approach. It sees categories of identity—including various forms of raced, classed, and sex-oriented masculinities—as operating simultaneously and creating ... Read more

$35.19 CAD

According to masculinities theory, masculinity is not a biological imperative but a social construction. Men engage in a constant struggle with other men to prove their masculinity. Masculinities and the Law develops a multidimensional approach. It sees categories of identity—including various forms of raced, classed, and sex-oriented masculinities—as operating simultaneously and creating
... Read more
Professional Boundaries in Social Work and Social Care

A Practical Guide to Understanding, Maintaining and Managing Your Professional Boundaries

by Frank Cooper ...

Professional boundaries between worker and client underpin all areas of practice in social work and social care, and the mismanagement of these boundaries can lead to unprofessional conduct and negative consequences for both worker and client.This book is a no-nonsense guide to boundaries – what they are, why they are there and how to maintain them, from legal boundaries and policies governing ... Read more

$35.19 CAD

Professional boundaries between worker and client underpin all areas of practice in social work and social care, and the mismanagement of these boundaries can lead to unprofessional conduct and negative consequences for both worker and client.This book is a no-nonsense guide to boundaries – what they are, why they are there and how to maintain them, from legal boundaries and policies governing
... Read more
Masters of Narrative and Collaborative Therapies

The Voices of Andersen, Anderson, and White

Edited by Tapio Malinen, Scot J. Cooper, Frank N. Thomas ...

Tom Andersen, Harlene Anderson, and Michael White have shaped the landscapes of dialogical, collaborative, and narrative therapies. This unique book archives one of their gatherings and, in the spirit of therapeutic practice, is conversational and captures the presentations and exchanges between the three main contributors and international discussants. Tom Andersen invites us along to navigate ... Read more

$83.99 CAD

Tom Andersen, Harlene Anderson, and Michael White have shaped the landscapes of dialogical, collaborative, and narrative therapies. This unique book archives one of their gatherings and, in the spirit of therapeutic practice, is conversational and captures the presentations and exchanges between the three main contributors and international discussants. Tom Andersen invites us along to navigate
... Read more
Whispering Smith

Enriched edition. A Western

by Frank H. Spearman, Cooper Black ...

In 'Whispering Smith,' Frank H. Spearman intricately weaves a narrative that intertwines the worlds of railroads and rugged individualism in the American West. The novel follows the life of a railroad detective, Whispering Smith, who personifies the moral complexities of law enforcement in a rapidly changing society. Spearman employs a vivid, lyrical prose style that captures the essence of ... Read more

$2.99 CAD or Free with Kobo Plus

In 'Whispering Smith,' Frank H. Spearman intricately weaves a narrative that intertwines the worlds of railroads and rugged individualism in the American West. The novel follows the life of a railroad detective, Whispering Smith, who personifies the moral complexities of law enforcement in a rapidly changing society. Spearman employs a vivid, lyrical prose style that captures the essence of
... Read more
Dis/ability in Media, Law and History

Intersectional, Embodied AND Socially Constructed?

Edited by Micky Lee, Frank Rudy Cooper, Patricia Reeve ...

Series series Interdisciplinary Disability Studies
This book explores how being "disabled" originates in the physical world, social representations and rules, and historical power relations—the interplay of which render bodies "normal" or not.Do parking signs that represent people in wheelchairs as self-propelling influence how we view dis/ability? How do wheelchair users understand their own bodies and an environment not built for them? By asking ... Read more

$83.99 CAD

This book explores how being "disabled" originates in the physical world, social representations and rules, and historical power relations—the interplay of which render bodies "normal" or not.Do parking signs that represent people in wheelchairs as self-propelling influence how we view dis/ability? How do wheelchair users understand their own bodies and an environment not built for them? By asking
... Read more
Popular Culture

Cavespace to Cyberspace

by Frank Hoffmann, Marshall Fishwick, B Lee Cooper ...

A comprehensive, informal overview of world history and popular culture. Popular Culture: From Cavespace to Cyberspace traces the history of people's cultures from primitive to postmodern times. Educational, informative, and absorbing, this book contains interesting facts on such figures as King Tut, Henry Ford, Bill Gates, and Madonna, linking you to the world, past and present. Popular Culture ... Read more

$81.06 CAD

A comprehensive, informal overview of world history and popular culture. Popular Culture: From Cavespace to Cyberspace traces the history of people's cultures from primitive to postmodern times. Educational, informative, and absorbing, this book contains interesting facts on such figures as King Tut, Henry Ford, Bill Gates, and Madonna, linking you to the world, past and present. Popular Culture
... Read more
Audiobook

Perfect Flaw

by Frank Spinelli ...

Narrated by Cooper North ...

Unabridged

9 hours 41 min

When newly-minted Dr. Angelo Perrotta joins an exclusive concierge medical practice, he believes he has found success. His charismatic colleague, Demetre Kostas, only adds to the promise of the new job. But when a series of tragic events transform his dream job into a nightmare, Angelo is confronted by disturbing accusations and the even more troubling cop, Jason Murphy. Now Angelo must unravel ... Read more

$34.99 CAD

Also available as: eBook

When newly-minted Dr. Angelo Perrotta joins an exclusive concierge medical practice, he believes he has found success. His charismatic colleague, Demetre Kostas, only adds to the promise of the new job. But when a series of tragic events transform his dream job into a nightmare, Angelo is confronted by disturbing accusations and the even more troubling cop, Jason Murphy. Now Angelo must unravel
... Read more

Also available as: eBook
Audiobook

Stock Market Investing for Beginners

Everything You Need to Start Making Money IN 7 DAYS OR LESS!

by Frank Cooper ...

Narrated by Richard Hawks, Scott Clem, Corinne Lepage, Derick Hendrickson ...

Unabridged

16 hours 51 min

Master stock trading with this incredible bundle of three important guides!Whether you are a beginner looking to learn about trading or a seasoned trader looking to expand your knowledge, the Stock Market Investing for Beginners is an essential addition to your library. You can learn to outweigh the risks and outsmart competitors.These invaluable guides teach you:Swing Trading- The rules of swing ... Read more

$26.99 CAD or Free with Kobo Plus

Master stock trading with this incredible bundle of three important guides!Whether you are a beginner looking to learn about trading or a seasoned trader looking to expand your knowledge, the Stock Market Investing for Beginners is an essential addition to your library. You can learn to outweigh the risks and outsmart competitors.These invaluable guides teach you:Swing Trading- The rules of swing
... Read more
Popular American Recording Pioneers

1895-1925

by Frank Hoffmann, B Lee Cooper, Tim Gracyk ...

Encounter the trailblazers whose recordings expanded the boundaries of technology and brought “popular” music into America's living rooms!Popular American Recording Pioneers: 1895--1925 (winner of the 2001 Association for Recorded Sound Collections Award of Excellence in Historical Recorded Sound Research) covers the lives and careers of over one hundred musical artists who were especially ... Read more

$114.99 CAD

Encounter the trailblazers whose recordings expanded the boundaries of technology and brought “popular” music into America's living rooms!Popular American Recording Pioneers: 1895--1925 (winner of the 2001 Association for Recorded Sound Collections Award of Excellence in Historical Recorded Sound Research) covers the lives and careers of over one hundred musical artists who were especially
... Read more
Audiobook

Angels' Fall

by Frank Herbert ...

Narrated by Fleet Cooper ...

Unabridged

10 hours 45 min

One of Frank Herbert's lost, never before published novels written before his award winning book DUNE. Angels' Fall is a gripping thriller set in the South American jungles. After his plane crashes deep in the Amazon, freelance pilot Jeb Logan has to keep himself and his passengers alive in a grueling trip down river. Adrift in the wreckage of the plane with Jeb are a beautiful singer, her young ... Read more

$27.99 CAD or Free with Kobo Plus

Also available as: eBook

One of Frank Herbert's lost, never before published novels written before his award winning book DUNE. Angels' Fall is a gripping thriller set in the South American jungles. After his plane crashes deep in the Amazon, freelance pilot Jeb Logan has to keep himself and his passengers alive in a grueling trip down river. Adrift in the wreckage of the plane with Jeb are a beautiful singer, her young
... Read more

Also available as: eBook

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Top Series in Canada

Families, Law, and Society

Interdisciplinary Disability Studies

The Customer Signs Your Paycheck

Fight the Power

Masculinities and the Law

Professional Boundaries in Social Work and Social Care

Masters of Narrative and Collaborative Therapies

Whispering Smith

Dis/ability in Media, Law and History

Popular Culture

Perfect Flaw

Stock Market Investing for Beginners

Popular American Recording Pioneers

Angels' Fall

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Top Series in Canada

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Interdisciplinary Disability Studies

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