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If Disney Ran Your Hospital

9 1/2 Things You Would Do Differently

by Fred Lee ...

The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who ... Read more

$13.73 CAD

The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who
... Read more
I Am Because We Are

Readings in Africana Philosophy

Edited by Fred Lee Hord, Jonathan Scott Lee ...

First published in 1995, I Am Because We Are has been recognized as a major, canon-defining anthology and adopted as a text in a wide variety of college and university courses. Bringing together writings by prominent Black thinkers from Africa, the Caribbean, and North America, Fred Lee Hord and Jonathan Scott Lee made the case for a tradition of “relational humanism” distinct from the ... Read more

$26.39 CAD

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First published in 1995, I Am Because We Are has been recognized as a major, canon-defining anthology and adopted as a text in a wide variety of college and university courses. Bringing together writings by prominent Black thinkers from Africa, the Caribbean, and North America, Fred Lee Hord and Jonathan Scott Lee made the case for a tradition of “relational humanism” distinct from the
... Read more
Beyond Disney: Heartwiring Healthcare Excellence

Restoring the Art of Compassion and Empathy

by Fred Lee, Rosemary DeAngelis Laird ...

Series series If Disney Ran your Hospital
Fred Lee changed the discussion about the patient experience with his bestselling book If Disney Ran Your Hospital – 9 ½ Things You Would Do Differently. With the release of Beyond Disney: Heartwiring Healthcare Excellence - Restoring the Art of Compassion and Empathy, Fred and co-author Dr. Rosemary Laird encourage all of us to raise the bar again.To be Heartwired is to know and use the patient’s ... Read more

$13.73 CAD

Fred Lee changed the discussion about the patient experience with his bestselling book If Disney Ran Your Hospital – 9 ½ Things You Would Do Differently. With the release of Beyond Disney: Heartwiring Healthcare Excellence - Restoring the Art of Compassion and Empathy, Fred and co-author Dr. Rosemary Laird encourage all of us to raise the bar again.To be Heartwired is to know and use the patient’s
... Read more
Adopting Blockchain and Cryptocurrency

Embracing a Digital Future

by Fred Lee Brandon III ...

Over the last few years, you may have heard a buzz going on about cryptocurrency. Bitcoin, the most notable of all cryptocurrencies, is slowly becoming a household topic. Blockchain, on the other hand, you may not have heard of unless you're in the tech industry. But what is a blockchain? And how does it relate to cryptocurrency? In Adopting Blockchain and Cryptocurrency, we'll look at use cases ... Read more

$6.99 CAD or Free with Kobo Plus

Over the last few years, you may have heard a buzz going on about cryptocurrency. Bitcoin, the most notable of all cryptocurrencies, is slowly becoming a household topic. Blockchain, on the other hand, you may not have heard of unless you're in the tech industry. But what is a blockchain? And how does it relate to cryptocurrency? In Adopting Blockchain and Cryptocurrency, we'll look at use cases
... Read more
Knowing Him by Heart

African Americans on Abraham Lincoln

by Rodney O. Davis, Douglas L. Wilson, Michael Burlingame, Richard Carwardine, Edna Greene Medford, James Oakes, Matthew Pinsker0, Gerald J Prokopowicz1, John R Sellers2, Jennifer L Weber3, Frederick Douglass4, H. Ford Douglas5, Thomas Hamilton6, Robert Hamilton7, Jabez P Campbell8, Henry McNeal Turner9, Daniel Alexander Payne0, Henry Highland Garnet1, Philip A Bell2, Edward M Thomas3, Alfred P Smith4, Frances Ellen Watkins Harper5, George B Vashon6, Thomas Strother7, Ezra R Johnson8, Alexander T CPS9, James Smith0, Alexander T Augusta1, Jeremiah B Sanderson2, Osborne P Anderson3, Thomas Morris Chester4, James H Hudson5, John Proctor6, Robert Purvis7, Hannah Johnson8, Leonard A Grimes9, Jeremiah Asher0, John Willis Menard1, Henry African Civilization Society2, William Florville3, Henry Johnson4, Thomas R Street5, John H Morgan6, Mattild Burr7, Amos G Beman8, Richard H Cain9, Jean Baptiste Roudanez0, Arnold Bertonneau1, George E North Carolina Freedmen2, Don Carlos Rutter3, George E Stephens4, James W.C Pennington5, S.W. "Africano"6, Annie Davis7, S.W. Chase8, Sojourner Truth9, Martin Delany0, George Washington1, Isaac J Hill2, Alexander H Newton3, Jacob Thomas4, Angeline R Demby5, Henry O Wagoner6, George W Le Vere7, Elizabeth Keckley8, Paul Trevigne9, Thomas N.C Liverpool0, H Cordelia1, George Washington Williams2, Emmanuel K Love3, William S Scarborough4, John Mercer Langston5, Peter H Clark6, EWS Hammond7, Charles W Anderson8, Booker T Washington9, Harriet Tubman0, Julius F Taylor1, Ida B Wells-Barnett2, Paul Laurence Dunbar3, Elizabeth Thomas4, Archibald H Grimke5, Elizabeth Keckly6, William A Sinclair7, Jesse Max Barber8, Mary Church Terrell9, T. Thomas Fortune0, Reverdy C Ransom1, W. E. B Du Bois2, William Monroe Trotter3, Maude K Griffin4, Hightower T Kealing5, Silas X Floyd6, George L Knox7, Thomas S Inborden8, George W Henderson9, William Pickens00, Kelly Miller01, Etta M. T. Cottin02, John M Gandy03, Fred R Moore04, Sylvanie F Williams05, Harry C Smith06, James H Magee07, James L Curtis08, John W. E. Bowen Sr09, Cora J Ball10, Thomas Nelson Baker11, Josephine Silone Yates12, James Weldon Johnson13, William H Lewis14, John H Murphy Sr15, Robert R Wright Sr16, Theophile T Allain17, Oliva Ward Bush-Banks18, Richard W Gadsden19, Edward A Johnson20, Alice Dunbar-Nelson21, Hubert H Harrison22, Carter G Woodson23, Robert R Moton24, Georgia Douglas Johnson25, LANGSTON HUGHES26, Charles Chesnutt27, Walter White28, Lamar Perkins29, Samuel A Haynes30, William E Lilly31, Robert L Vann32, William Lloyd Imes33, Eugene Gordon34, Arthur W Mitchell35, Grace Evans36, Aaron H Payne37, Claude McKay38, Roscoe Conkling Simmons39, Joel A Rogers40, Mary McLeod Bethune41, John Hope Franklin42, Ella Baker43, Luther Porter Jackson44, Willard Townsend45, Ralph J Bunche46, Roy Wilkins47, Mordecai W Johnson48, Carl J Murphy49, Jackie Robinson50, Martin Luther King Jr51, Thurgood Marshall52, Edith Sampson53, Benjamin Quarles54, St. Clair Drake55, Charles H Wesley56, Daisy Bates57, Julius Malcolm X58, Gwendolyn Brooks59, Julius Lester60, Lerone Bennett Jr61, Henry Lee Moon62, John H Sengstacke63, Norman E. W. Hodges64, Arvarh E. Strickland65, Mary Frances Berry66, Vincent Harding67, Clarence Thomas68, Barbara Jeanne Fields69, Henry Louis Gates Jr70, Barack Obama71 ...

Winner of an Abraham Lincoln Institute Book AwardThough not blind to Abraham Lincoln's imperfections, Black Americans long ago laid a heartfelt claim to his legacy. At the same time, they have consciously reshaped the sixteenth president's image for their own social and political ends. Frederick Hord and Matthew D. Norman's anthology explores the complex nature of views on Lincoln through the ... Read more

$21.99 CAD

Winner of an Abraham Lincoln Institute Book AwardThough not blind to Abraham Lincoln's imperfections, Black Americans long ago laid a heartfelt claim to his legacy. At the same time, they have consciously reshaped the sixteenth president's image for their own social and political ends. Frederick Hord and Matthew D. Norman's anthology explores the complex nature of views on Lincoln through the
... Read more

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

by Leonard Berry, Kent Seltman ...

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system ... Read more

$31.99 CAD

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system
... Read more
Search Inside Yourself

The Unexpected Path to Achieving Success, Happiness (and World Peace)

by Chade-Meng Tan, Daniel Goleman, Jon Kabat-Zinn ...

With Search Inside Yourself, Chade-Meng Tan, one of Google’s earliest engineers and personal growth pioneer, offers a proven, science-backed method for enhancing mindfulness and emotional intelligence in life and work.Meng’s job is to teach Google’s best and brightest how to apply mindfulness techniques in the office and beyond; now, readers everywhere can get insider access to one of the most ... Read more

$11.99 CAD

Also available as: Audiobook

With Search Inside Yourself, Chade-Meng Tan, one of Google’s earliest engineers and personal growth pioneer, offers a proven, science-backed method for enhancing mindfulness and emotional intelligence in life and work.Meng’s job is to teach Google’s best and brightest how to apply mindfulness techniques in the office and beyond; now, readers everywhere can get insider access to one of the most
... Read more

Also available as: Audiobook
You Can Heal Your Life

by Louise Hay ...

AN INTERNATIONAL SENSATION AND A NEW YORK TIMES BESTSELLER THAT SOLD OVER 50 MILLION COPIESTHE DEFINITIVE GUIDE ON SELF-HEALING, AFFIRMATIONS, AND THE POWER OF THE MIND TO HEAL THE BODY“Louise Hay writes to your soul—where all healing begins. I love this book . . . and I love Louise Hay.”— Dr. Wayne W. Dyer, author of The Power of IntentionYou Can Heal Your Life has... ... Read more

$13.19 CAD

AN INTERNATIONAL SENSATION AND A NEW YORK TIMES BESTSELLER THAT SOLD OVER 50 MILLION COPIESTHE DEFINITIVE GUIDE ON SELF-HEALING, AFFIRMATIONS, AND THE POWER OF THE MIND TO HEAL THE BODY“Louise Hay writes to your soul—where all healing begins. I love this book . . . and I love Louise Hay.”— Dr. Wayne W. Dyer, author of The Power of IntentionYou Can Heal Your Life has...
... Read more
The Boy No One Loved

A Heartbreaking True Story of Abuse, Abandonment and Betrayal

by Casey Watson ...

Sunday Times bestselling author and foster carer Casey Watson’s first heartbreaking memoir.Justin was five years old; his brothers two and three. Their mother, a heroin addict, had left them alone again. Later that day, after trying to burn down the family home, Justin was taken into care.Justin was taken into care at the age of five after deliberately burning down his family home. Six years on, ... Read more

$4.99 CAD

Sunday Times bestselling author and foster carer Casey Watson’s first heartbreaking memoir.Justin was five years old; his brothers two and three. Their mother, a heroin addict, had left them alone again. Later that day, after trying to burn down the family home, Justin was taken into care.Justin was taken into care at the age of five after deliberately burning down his family home. Six years on,
... Read more
Good to Great

Why Some Companies Make the Leap...And Others Don't

by Jim Collins ...

Series Book 1 - Good to Great
The ChallengeBuilt to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the verybeginning.But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?The StudyFor years, ... Read more

$21.99 CAD

Also available as: Audiobook

The ChallengeBuilt to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the verybeginning.But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?The StudyFor years,
... Read more

Also available as: Audiobook
What Got You Here Won't Get You There

How Successful People Become Even More Successful

by Marshall Goldsmith, Mark Reiter ...

Whether you are near the top of the ladder or still have a ways to climb, this book serves as an essential guide to help you eliminate your dysfunctions and move to where you want to go.Marshall Goldsmith is an expert at helping global leaders overcome their sometimes unconscious annoying habits and attain a higher level of success. His one-on-one coaching comes with a six-figure price tag. But, ... Read more

Was $17.99 CAD Now $1.99 CAD

Also available as: Audiobooks

Whether you are near the top of the ladder or still have a ways to climb, this book serves as an essential guide to help you eliminate your dysfunctions and move to where you want to go.Marshall Goldsmith is an expert at helping global leaders overcome their sometimes unconscious annoying habits and attain a higher level of success. His one-on-one coaching comes with a six-figure price tag. But,
... Read more

Also available as: Audiobooks
Triggers

Creating Behavior That Lasts--Becoming the Person You Want to Be

by Marshall Goldsmith, Mark Reiter ...

Bestselling author and world-renowned executive coach Marshall Goldsmith examines the environmental and psychological triggers that can derail us at work and in life.Do you ever find that you are not the patient, compassionate problem solver you believe yourself to be? Are you surprised at how irritated or flustered the normally unflappable you becomes in the presence of a specific colleague at ... Read more

$13.99 CAD

Also available as: Audiobook

Bestselling author and world-renowned executive coach Marshall Goldsmith examines the environmental and psychological triggers that can derail us at work and in life.Do you ever find that you are not the patient, compassionate problem solver you believe yourself to be? Are you surprised at how irritated or flustered the normally unflappable you becomes in the presence of a specific colleague at
... Read more

Also available as: Audiobook

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Top Series in Canada

If Disney Ran your Hospital

If Disney Ran Your Hospital

I Am Because We Are

Beyond Disney: Heartwiring Healthcare Excellence

Adopting Blockchain and Cryptocurrency

Knowing Him by Heart

People who read these also enjoyed

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

Search Inside Yourself

You Can Heal Your Life

The Boy No One Loved

Good to Great

What Got You Here Won't Get You There

Triggers

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

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1 audiobook monthly

+ FREE 30-day trial

Recommended For You

Top Series in Canada

If Disney Ran your Hospital

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