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“jeff toister”

Showing 1 - 2 of 2 results for “jeff toister”
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  • Audiobook

    The Service Culture Handbook

    A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

    by Jeff Toister ...
    Narrated by Roger Wayne ...

    Unabridged

    5 hours 41 min

    Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop ... Read more

    $17.99 CAD

  • Audiobook

    Service Failure

    The Real Reasons Employees Struggle with Customer Service and What You Can Do About It

    by Jeff Toister ...
    Narrated by Walter Dixon ...

    Unabridged

    5 hours 39 min

    Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company?Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees ... Read more

    $38.99 CAD