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Secret Service

Hidden Systems That Deliver Unforgettable Customer Service

by John DiJulius ...

All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded ... Read more

$8.99 CAD

All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded
... Read more
Audiobook

Customer Service Revolution, The

Overthrow Conventional Business, Inspire Employees, and Change the World

by John R DiJulius III ...

Narrated by Joel Richards ...

Unabridged

4 hours 54 min

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating ... Read more

$34.99 CAD or Free with Kobo Plus

Also available as: eBook

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating
... Read more

Also available as: eBook
Audiobook

Relationship Economy, The

Building Stronger Customer Connections in the Digital Age

by John R. DiJulius III ...

Narrated by Joel Richards ...

Unabridged

5 hours 22 min

Creating Authentic Customer Connections in a High-Tech WorldIn The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building ... Read more

$34.99 CAD or Free with Kobo Plus

Also available as: eBook

Creating Authentic Customer Connections in a High-Tech WorldIn The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building
... Read more

Also available as: eBook
The Customer Service Revolution

Overthrow Conventional Business, Inspire Employees, and Change the World

by John R. DiJulius III ...

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating ... Read more

$10.99 CAD or Free with Kobo Plus

Also available as: Audiobook

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating
... Read more

Also available as: Audiobook
What's the Secret?

To Providing a World-Class Customer Experience

by John R. DiJulius III ...

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John ... Read more

$23.99 CAD

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John
... Read more
The Relationship Economy

Building Stronger Customer Connections in the Digital Age

by John R. DiJulius III ...

Creating Authentic Customer Connections in a High-Tech WorldIn The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building ... Read more

$10.99 CAD or Free with Kobo Plus

Also available as: Audiobook

Creating Authentic Customer Connections in a High-Tech WorldIn The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building
... Read more

Also available as: Audiobook
The Employee Experience Revolution

Increase Morale, Retain your Workforce, and Drive Business Growth

by John R. DiJulius III, David D. Murray ...

Create a World-Class WorkforceEvery business out there is interested in earning profits. But sometimes the bottom line is not the best indicator of a company’s long-term health. In the wake of the Great Resignation, companies are scrambling to hold on to both employees and profits. It turns out that one answer is the key to both. The Employee Experience Revolution divulges the little-known secret ... Read more

$10.99 CAD or Free with Kobo Plus

Create a World-Class WorkforceEvery business out there is interested in earning profits. But sometimes the bottom line is not the best indicator of a company’s long-term health. In the wake of the Great Resignation, companies are scrambling to hold on to both employees and profits. It turns out that one answer is the key to both. The Employee Experience Revolution divulges the little-known secret
... Read more

Audiobook

Mindset

The New Psychology of Success

by Carol S. Dweck ...

Narrated by Bernadette Dunne ...

Unabridged

10 hours 23 min

**From the renowned psychologist who introduced the world to “growth mindset” comes this updated edition of the million-copy bestseller—featuring transformative insights into redefining success, building lifelong resilience, and supercharging self-improvement.“Through clever research studies and engaging writing, Dweck illuminates how our beliefs about our capabilities exert tremendous influence ... Read more

$27.99 CAD

Also available as: eBook

**From the renowned psychologist who introduced the world to “growth mindset” comes this updated edition of the million-copy bestseller—featuring transformative insights into redefining success, building lifelong resilience, and supercharging self-improvement.“Through clever research studies and engaging writing, Dweck illuminates how our beliefs about our capabilities exert tremendous influence
... Read more

Also available as: eBook
Audiobook

David and Goliath

Underdogs, Misfits, and the Art of Battling Giants

by Malcolm Gladwell ...

Narrated by Malcolm Gladwell ...

Unabridged

7 hours 1 min

Audie Award Winner, Nonfiction, 2014Explore the power of the underdog in Malcolm Gladwell's dazzling examination of success, motivation, and the role of adversity in shaping our lives, from the bestselling author of The Bomber Mafia.Three thousand years ago on a battlefield in ancient Palestine, a shepherd boy felled a mighty warrior with nothing more than a stone and a sling, and ever since then ... Read more

$32.99 CAD

Also available as: eBook

Audie Award Winner, Nonfiction, 2014Explore the power of the underdog in Malcolm Gladwell's dazzling examination of success, motivation, and the role of adversity in shaping our lives, from the bestselling author of The Bomber Mafia.Three thousand years ago on a battlefield in ancient Palestine, a shepherd boy felled a mighty warrior with nothing more than a stone and a sling, and ever since then
... Read more

Also available as: eBook
Audiobook

Never Split the Difference

Negotiating As If Your Life Depended On It

by Chris Voss, Tahl Raz ...

Narrated by Michael Kramer ...

Unabridged

8 hours 7 min

This international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, ... Read more

$32.99 CAD

Also available as: eBook

This international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator,
... Read more

Also available as: eBook
Audiobook

Uncommon Service

How to Win by Putting Customers at the Core of Your Business

by Frances Frei, Anne Morriss ...

Narrated by Eliza Foss ...

Unabridged

6 hours 52 min

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance—for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic ... Read more

$28.84 CAD or Free with Kobo Plus

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance—for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic
... Read more
Audiobook

Principles

Life and Work

by Ray Dalio ...

Narrated by Ray Dalio, Jeremy Bobb ...

Unabridged

16 hours 5 min

An Avid Reader Press book. Simon & Schuster has a great book for every reader.In 1975, Ray Dalio founded an investment firm, Bridgewater Associates, out of his two-bedroom apartment in New York City. Forty years later, Bridgewater has made more money for its clients than any other hedge fund in history and grown into the fifth most important private company in the United States, according to ... Read more

$39.99 CAD

Also available as: eBook

An Avid Reader Press book. Simon & Schuster has a great book for every reader.In 1975, Ray Dalio founded an investment firm, Bridgewater Associates, out of his two-bedroom apartment in New York City. Forty years later, Bridgewater has made more money for its clients than any other hedge fund in history and grown into the fifth most important private company in the United States, according to
... Read more

Also available as: eBook

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“john dijulius”

Secret Service

Customer Service Revolution, The

Relationship Economy, The

The Customer Service Revolution

What's the Secret?

The Relationship Economy

The Employee Experience Revolution

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Mindset

David and Goliath

Never Split the Difference

Uncommon Service

Principles

eReaders

Apps

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Shopping Cart

You're getting the VIP treatment!

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Available:

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