Rakuten Kobo

Shopping Cart

Item(s) unavailable for purchase

Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.

itemsitem

- Unlimited access to eBooks
  
  Unlimited access to audiobooks
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Get 1 credit every month for the audiobook of your choice
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Unlimited access to eBooks
  
  Unlimited access to audiobooks
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  Audiobook
  by ,
  
  Available:
  
  . No commitment, cancel anytime at kobo.com/account/subscriptions.
  
  Pre-order
  1 audiobook monthly
  
  + FREE 30-day trial
  
  Special Offer
  
  Get 1 credit every month to exchange for an audiobook of your choice
  
  *No commitment, cancel anytime
  
  FREE

itemsitem

Unlimited access to eBooks

Unlimited access to audiobooks

No commitment, cancel anytime at kobo.com/account/subscriptions

Get 1 credit every month for the audiobook of your choice

No commitment, cancel anytime at kobo.com/account/subscriptions

Unlimited access to eBooks

Unlimited access to audiobooks

No commitment, cancel anytime at kobo.com/account/subscriptions
Audiobook
by ,

Available:
. No commitment, cancel anytime at kobo.com/account/subscriptions.

Pre-order
1 audiobook monthly

+ FREE 30-day trial

Special Offer

Get 1 credit every month to exchange for an audiobook of your choice

*No commitment, cancel anytime

FREE

Recommended For You

Skip side bar filters

The Method Method

Seven Obsessions That Helped Our Scrappy Start-up Turn an Industry Upside Down

by Eric Ryan, Adam Lowry, Lucas Conley ...

An inspiring case study for the next generation of start-ups by the unconventional founders of Method.Founded ten years ago by childhood pals Eric Ryan and Adam Lowry, Method has been making headlines and profits with a revolutionary blend of culture and commerce, style and substance. Today, Method's ecofriendly soaps, detergents, and cleaners are ubiquitous in stores, capturing valuable shelf ... Read more

$9.99 CAD

An inspiring case study for the next generation of start-ups by the unconventional founders of Method.Founded ten years ago by childhood pals Eric Ryan and Adam Lowry, Method has been making headlines and profits with a revolutionary blend of culture and commerce, style and substance. Today, Method's ecofriendly soaps, detergents, and cleaners are ubiquitous in stores, capturing valuable shelf
... Read more
Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World

by Mark Miller, Lucas Conley ...

Named one of Forbes' Top Ten Business BooksAmerican Marketing Association Berry Book Award WinnerInternational Book Award WinnerAmerican Business Awards Silver MedalistBusiness Book Awards Finalist for International Book of the YearA book for a different breed of business leader, one who looks beyond the moment to create a life of significance.Mo... ... Read more

$34.99 CAD

Named one of Forbes' Top Ten Business BooksAmerican Marketing Association Berry Book Award WinnerInternational Book Award WinnerAmerican Business Awards Silver MedalistBusiness Book Awards Finalist for International Book of the YearA book for a different breed of business leader, one who looks beyond the moment to create a life of significance.Mo...
... Read more
Audiobook

OBD: Obsessive Branding Disorder

The Illusion of Business and the Business of Illusion

by Lucas Conley ...

Narrated by Walter Dixon ...

Unabridged

5 hours 12 min

A successful brand creates a positive association in a customer’s mind, sells a promise, and tells a story about who we are. The virtues of creating brand identity to attract product sales have been acknowledged for decades. But branding—once considered a helpful, rather than necessary flourish—has assumed status in today’s world as a key ingredient to winning business.America pours upwards of ... Read more

$34.99 CAD

A successful brand creates a positive association in a customer’s mind, sells a promise, and tells a story about who we are. The virtues of creating brand identity to attract product sales have been acknowledged for decades. But branding—once considered a helpful, rather than necessary flourish—has assumed status in today’s world as a key ingredient to winning business.America pours upwards of
... Read more
Audiobook

Legacy in the Making

Building a Long-Term Brand to Stand Out in a Short-Term World

by Mark Miller, Lucas Conley ...

Unabridged

5 hours 11 min

Named one of Forbes' Top Ten Business BooksAmerican Marketing Association Berry Book Award WinnerInternational Book Award WinnerAmerican Business Awards Silver MedalistBusiness Book Awards Finalist for International Book of the YearA book for a different breed of business leader, one who looks beyond the moment to create a life of significance.</stro... ... Read more

$21.99 CAD

Named one of Forbes' Top Ten Business BooksAmerican Marketing Association Berry Book Award WinnerInternational Book Award WinnerAmerican Business Awards Silver MedalistBusiness Book Awards Finalist for International Book of the YearA book for a different breed of business leader, one who looks beyond the moment to create a life of significance.</stro...
... Read more

The Lean Startup

How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses

by Eric Ries ...

Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched.Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned ... Read more

$18.99 CAD

Also available as: Audiobook

Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched.Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned
... Read more

Also available as: Audiobook
Extreme Trust

Turning Proactive Honesty and Flawless Execution into Long-Term Profits, Revised

by Don Peppers, Martha Rogers ...

How companies can stay competitive in a world of total transparency. With their first book, 1993's The One-to-One Future, Don Peppers and Martha Rogers introduced the idea of managing interactive customer relationships, long before the Web and social networking made it standard business practice. With Extreme Trust, they look to the future once again, predicting that rising levels of transparency ... Read more

$5.99 CAD

How companies can stay competitive in a world of total transparency. With their first book, 1993's The One-to-One Future, Don Peppers and Martha Rogers introduced the idea of managing interactive customer relationships, long before the Web and social networking made it standard business practice. With Extreme Trust, they look to the future once again, predicting that rising levels of transparency
... Read more
How To Successfully Implement CRM Technology

by Floyd Salamino ...

Frankly, too often, financial institutions find CRM to be a dose of bitter medicine. It shouldn't be. CRM can be just the right tonic, if taken in the right doses, to solve very specific maladies. This requires honest conversation and planning. ... Read more

Free

Frankly, too often, financial institutions find CRM to be a dose of bitter medicine. It shouldn't be. CRM can be just the right tonic, if taken in the right doses, to solve very specific maladies. This requires honest conversation and planning.
... Read more
Exceptional Customer Service

Exceed Customer Expectations to Build Loyalty & Boost Profits

by Lisa Ford, David McNair, William Perry ...

When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel ... Read more

$16.99 CAD

When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel
... Read more
Engaged!

Outbehave Your Competition to Create Customers for Life

by Gregg Lederman ...

Customers love it when employees are ENGAGED to deliver an experience. However, it doesn’t come easy for most companies. The level to which your workforce is ENGAGED also has a significant impact every day on employees’ happiness and productivity, the customer experience, and your company’s profitability. Your company can be one that customers love to do business with … one that turns customers ... Read more

$9.99 CAD or Free with Kobo Plus

Customers love it when employees are ENGAGED to deliver an experience. However, it doesn’t come easy for most companies. The level to which your workforce is ENGAGED also has a significant impact every day on employees’ happiness and productivity, the customer experience, and your company’s profitability. Your company can be one that customers love to do business with … one that turns customers
... Read more
Unlocking the Hidden Customer Experience

Short Stories of Remarkable Practices That Ensure Success

by Colin Shaw ...

Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the best (and worst) real-world examples of them. As the founder and CEO of Beyond Philosophy and author of four best-selling books on Customer Experience, Shaw uses his expertise to point out where today’s ... Read more

$13.73 CAD or Free with Kobo Plus

Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the best (and worst) real-world examples of them. As the founder and CEO of Beyond Philosophy and author of four best-selling books on Customer Experience, Shaw uses his expertise to point out where today’s
... Read more
Treat Your Customers

Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store

by Bob Miglani ...

A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) storeCustomer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his ... Read more

$12.99 CAD

A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) storeCustomer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his
... Read more
Customer Experience

Future Trends and Insights

by C. Shaw, Q. Dibeehi, S. Walden ...

Series series Business and Management (R0)
Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share. ... Read more

$64.99 CAD

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.
... Read more

Rakuten Kobo

eReaders

Apps

Accessories

What is Kobo Super Points?

Reward Yourself

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“lucas conley”

The Method Method

Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World

OBD: Obsessive Branding Disorder

Legacy in the Making

People who read these also enjoyed

The Lean Startup

Extreme Trust

How To Successfully Implement CRM Technology

Exceptional Customer Service

Engaged!

Unlocking the Hidden Customer Experience

Treat Your Customers

Customer Experience

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“lucas conley”

Show:

People who read these also enjoyed