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Clientelligence

How Superior Client Relationships Fuel Growth and Profits

by Michael B. Rynowecer ...

Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good business-the kind of business where clients smile and believe your value simply dwarfs your fee. People who sell don't develop nearly as much ... Read more

$14.99 CAD

Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good business-the kind of business where clients smile and believe your value simply dwarfs your fee. People who sell don't develop nearly as much
... Read more
The Mad Clientist's ABCs of Client Service

by Michael B. Rynowecer ...

The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of Client Service and improve your client service immediately. An unconventional look at a serious topic, The Mad Clientist, a.k.a. Michael B. Rynowecer, shows you how to deliver superior client service ... Read more

$13.99 CAD

The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of Client Service and improve your client service immediately. An unconventional look at a serious topic, The Mad Clientist, a.k.a. Michael B. Rynowecer, shows you how to deliver superior client service
... Read more

Customers for Life

How to Turn That One-Time Buyer Into a Lifetime Customer

by Carl Sewell, Paul B. Brown ...

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the ... Read more

$14.99 CAD

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the
... Read more
Lean Customer Development

Building Products Your Customers Will Buy

by Cindy Alvarez ...

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers ... Read more

$21.99 CAD

Also available as: Audiobook

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers
... Read more

Also available as: Audiobook
The Business Model Canvas

Let your business thrive with this simple model

by 50minutes ...

Series series Management & Marketing
Ready to take your business to the next level? Find out everything you need to know about the Business Model Canvas with this practical guide.An increasing number of people are taking the plunge and creating their own businesses, choosing to be their own boss and create their own profits. Yet this is no mean feat, which is why it is essential to have a solid business plan. This guide will teach ... Read more

$14.99 CAD or Free with Kobo Plus

Also available as: Audiobook

Ready to take your business to the next level? Find out everything you need to know about the Business Model Canvas with this practical guide.An increasing number of people are taking the plunge and creating their own businesses, choosing to be their own boss and create their own profits. Yet this is no mean feat, which is why it is essential to have a solid business plan. This guide will teach
... Read more

Also available as: Audiobook
IoT Inc: How Your Company Can Use the Internet of Things to Win in the Outcome Economy

by Bruce Sinclair ...

Grab the top spot in your industry by seizing the power of IoTSmart products are everywhere. They’re in our companies, in our homes, in our pockets. People love these products. But what they love more is what these products do—and for anyone running a business today, outcomes are the key.The Internet of Things (IoT) is the point of connection between products and the results they deliver—it’s ... Read more

$40.69 CAD

Grab the top spot in your industry by seizing the power of IoTSmart products are everywhere. They’re in our companies, in our homes, in our pockets. People love these products. But what they love more is what these products do—and for anyone running a business today, outcomes are the key.The Internet of Things (IoT) is the point of connection between products and the results they deliver—it’s
... Read more
Managing Startups: Best Blog Posts

by Thomas Eisenmann ...

If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community.You’ll find 72 posts from successful entrepreneurs and ... Read more

$11.99 CAD

If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community.You’ll find 72 posts from successful entrepreneurs and
... Read more
Sprint

How to Solve Big Problems and Test New Ideas in Just Five Days

by Jake Knapp, John Zeratsky, Braden Kowitz ...

NEW YORK TIMES BESTSELLERFrom the authors of Click and former Google Ventures partners, Sprint presents a unique five-day process for solving tough problems, proven at more than a hundred companies.Entrepreneurs and leaders face big questions every day: What’s the most important place to focus your effort, and how do you start? What will your idea look like in real life? How many meetings and ... Read more

$16.99 CAD

NEW YORK TIMES BESTSELLERFrom the authors of Click and former Google Ventures partners, Sprint presents a unique five-day process for solving tough problems, proven at more than a hundred companies.Entrepreneurs and leaders face big questions every day: What’s the most important place to focus your effort, and how do you start? What will your idea look like in real life? How many meetings and
... Read more
The Horizontal Organization

What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers

by Frank Ostroff ...

The vertical/functional hierarchy has been the mainstay of business since the industrial revolution. But it has its problems. In fact, the vertical design all but guarantees fragmented tasks, overspecialization, fiefdoms, turf wars, the urge to control from the top--all the negatives that foster organizational paralysis. In The Horizontal Organization, Frank Ostroff provides executives with the ... Read more

$64.79 CAD

The vertical/functional hierarchy has been the mainstay of business since the industrial revolution. But it has its problems. In fact, the vertical design all but guarantees fragmented tasks, overspecialization, fiefdoms, turf wars, the urge to control from the top--all the negatives that foster organizational paralysis. In The Horizontal Organization, Frank Ostroff provides executives with the
... Read more
Rule of Thumb: A Guide to Customer Service and Business Relationships

by Lisa Clonch Tschauner ...

In today's business world, the customer service experience is the most critical component that leads small businesses to remarkable success. Good service can be a business owner's greatest asset if it is properly implemented, practiced on a regular basis, and customized to meet the needs and wants of customers. The good relationships entrepreneurs have with customers will be essential to growing ... Read more

$6.99 CAD or Free with Kobo Plus

In today's business world, the customer service experience is the most critical component that leads small businesses to remarkable success. Good service can be a business owner's greatest asset if it is properly implemented, practiced on a regular basis, and customized to meet the needs and wants of customers. The good relationships entrepreneurs have with customers will be essential to growing
... Read more
Group Coaching

A Comprehensive Blueprint

by Ginger Cockerham ...

My longtime colleague Ginger Cockerham has provided a must-have/must-read blueprint for all coaches who want to launch and thrive in a group coaching practice. Even those considering their options would do well to consult this step-by-step model, complete with a rich set of examples and case studies. It’s all here, presented with a clear and engaging approach.—JUDY FELD, MCC, MS, AUTHOR OF ... Read more

$11.99 CAD

My longtime colleague Ginger Cockerham has provided a must-have/must-read blueprint for all coaches who want to launch and thrive in a group coaching practice. Even those considering their options would do well to consult this step-by-step model, complete with a rich set of examples and case studies. It’s all here, presented with a clear and engaging approach.—JUDY FELD, MCC, MS, AUTHOR OF
... Read more
55 Steps to Outrageous Service

Outrageous Service Principles to Better Serve Your Customers

by Mr. Greg Hatcher ...

Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience. ... Read more

$8.99 CAD

Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience.
... Read more

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Clientelligence

The Mad Clientist's ABCs of Client Service

People who read these also enjoyed

Customers for Life

Lean Customer Development

The Business Model Canvas

IoT Inc: How Your Company Can Use the Internet of Things to Win in the Outcome Economy

Managing Startups: Best Blog Posts

Sprint

The Horizontal Organization

Rule of Thumb: A Guide to Customer Service and Business Relationships

Group Coaching

55 Steps to Outrageous Service

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