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Top Series in Canada

Showing 1 - 12 of 13 results for “nigel hill”
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  • The Mastery of Customer Service in Careers

    by J. Mark Munoz, Nigel Hill, Diane Crutcher ...
    The Mastery of Customer Service in Careers highlights the experiences of three high school buddies who reached the pinnacle of their careers in service.The three men–a general, a medical doctor who founded a successful chain of wellness clinics, and a professor who serves as director of a global hotel business– recount the career challenges they faced and their pathways to success. Along with a ... Read more

    $19.99 CAD

  • The Handbook of Customer Satisfaction and Loyalty Measurement

    by Nigel Hill, Jim Alexander ...
    Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate ... Read more

    $72.99 CAD

  • How to Measure Customer Satisfaction

    by Nigel Hill, John Brierley ...
    Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make ... Read more

    $86.56 CAD

  • Contemporary Coloproctology

    Edited by steven brown, John E. Hartley, Jim Hill, Nigel Scott, J. Graham Williams ...
    Contemporary Coloproctology covers colorectal surgery, as practiced today, in an easily accessible format with emphasis on bringing key facts rapidly into focus. It is ideal reading both for the medical trainee and the practicing colorectal surgeon.As well as a succinct presentation of the current colorectal knowledge base, each chapter contains practical advice and pearls of wisdom from ... Read more

    $204.99 CAD

  • Audiobook

    Where's Spot? and Other Stories

    by Eric Hill ...
    Narrated by David Oyelowo, Nigel Pilkington ...

    Unabridged

    1 hour 44 min

    Brought to you by Puffin.A wonderful audio edition of twenty-four stories, narrated by David Oyelowo.*Including an exclusive WHERE'S SPOT? song, to sing along to!*Join Spot, the mischievous puppy, and all his friends, as they embark on a range of fun-filled adventures!Get ready for a summer full of sunshine with picnics, fun fairs and adventures in the garden, to a spring full of dressing up, ... Read more

    $11.07 CAD

  • Audiobook

    War of the Windsors

    The Inside Story of Charles, Andrew and the Rivalry That Has Defined the Royal Family

    by Nigel Cawthorne ...
    Narrated by Samuel Hill ...

    Unabridged

    8 hours 49 min

    Telling the story of their lives from children to modern day, this fascinating and revelatory new book will look at the fraught relationship (and fiery rivalry) between King Charles and Prince Andrew.Raised for vastly different futures, one burdened with the responsibility of becoming the future king and the other destined to live in his shadow, Charles and Andrew have spent their lives on ... Read more

    $43.99 CAD

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    The New Dark Age

    Why Liberals Must Win the Culture Wars

    by Nigel Biggar ...
    Narrated by Hannibal Hills ...

    Unabridged

    6 hours 5 min

    In an increasingly polarized age, culture wars are everywhere. They are often criticized as superficial or confected disagreements designed to distract us from more important issues. Is this true, or are they rather more fundamental than that?In this thoughtful and passionate intervention, renowned theologian and moral philosopher Nigel Biggar argues that 'culture wars' are in fact political and ... Read more

    $21.99 CAD

    Also available as: eBook

    Also available as: eBook

  • Customer Satisfaction Measurement for ISO 9000: 2000

    by Bill Self, Greg Roche ...
    For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional ... Read more

    $142.90 CAD

  • Audiobook

    Josh’s Learning Adventure

    by Nigel West ...
    Narrated by Hannibal Hills ...

    Unabridged

    1 hour 2 min

    Josh Thistlethwaite, is typical of many youngsters, he hates rules and being told what to do. One afternoon, he somehow finds himself in a strange town, where there are no rules, or people just ignore them. Through a series of weird adventures, Josh discovers for himself why rules and organisation are necessary in society. He becomes desperate to return home, and a normal life.. Even this isn’t ... Read more

    $13.99 CAD or Free with Kobo Plus

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    Pressure

    How the people who power Formula One thrive at the limits

    by Simon Lazenby ...
    Narrated by Simon Lazenby, Nigel Barden ...

    Unabridged

    10 hours 55 min

    **Brought to you by Penguin.As lead presenter for Sky Sports Formula One live coverage, Simon Lazenby is at the centre of Grand Prix race-weekend action. In this book, he takes us off camera to give us exclusive, behind-the-scenes access to the people who power this multi-billion-pound sport.**Drawing on over a decade’s accumulated first-hand knowledge and connections across the paddock, Simon ... Read more

    $25.83 CAD

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    Alphabet Play

    by Ɲίκа Μaьrоди ...
    Narrated by Kyle Asperger, Harman Bedi, Caroline Brackett, Allan Brown, Mike ‘King Co’ Brown, Rumi Chaudhry, Prabhjot Daveta, Zia Edgell, Selin Genç, Nellie Hill, Nigel Lane, Dr. Carolyn Leigh, Grayson Matthews, Laura Mistry, Vishnu Namboodiripad, Rigo Perez, Khoa Pham, Cat Sadler, Alisha Sheth, Suwanrie Janse van Rensburg, Peter Zezas ...

    Unabridged

    1 hour

    Asynchronous telecommuting meets the radioplay for this comedic send-up of AI-narrated audiobooks. ... Read more

    $68.99 CAD or Free with Kobo Plus

  • Audiobook

    How to (Almost) Make Friends on the Internet

    One man who just wants to connect. One very annoyed world.

    by Michael Cunningham ...
    Narrated by Bec Hill, Catherine Bailey, Nigel Pilkington, Peter Mooney ...

    Unabridged

    2 hours 16 min

    'Will have you in stitches' The Irish Times'He's almost certainly not the hero you ordered, but he's the hero we need right now' Dave Gorman'I nearly stopped breathing twice as I was laughing so much. Glorious." Dom Joly'Probably the funniest thing I've read this year' Rufus HoundGet ready for the online adventures of one man who just wants to make friendsAnd... ... Read more

    $11.99 CAD