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The Effortless Experience

Conquering the New Battleground for Customer Loyalty

by Matthew Dixon, Nick Toman, Rick DeLisi ...

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with ... Read more

$11.99 CAD

Also available as: Audiobook

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with
... Read more

Also available as: Audiobook
Digital Customer Service

Transforming Customer Experience for an On-Screen World

by Rick DeLisi, Dan Michaeli ...

Digital Customer Service is the new standard for creating a 5-star customer experienceAs much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in ... Read more

$26.99 CAD

Also available as: Audiobook

Digital Customer Service is the new standard for creating a 5-star customer experienceAs much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in
... Read more

Also available as: Audiobook
Audiobook

The Effortless Experience

Conquering the New Battleground for Customer Loyalty

by Matthew Dixon, Nick Toman, Rick DeLisi ...

Narrated by Matthew Dixon, Nick Toman, Rick DeLisi ...

Unabridged

6 hours 37 min

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with ... Read more

$23.99 CAD

Also available as: eBook

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with
... Read more

Also available as: eBook
Audiobook

Digital Customer Service

Transforming Customer Experience for An On-Screen World

by Rick Delisi, Dan Michaeli ...

Narrated by Rick Delisi ...

Unabridged

5 hours 35 min

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service traces ... Read more

$21.99 CAD

Also available as: eBook

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service traces
... Read more

Also available as: eBook
Grief Interrupted

A Holistic Guide to Reclaiming Your Joy

by Corey Stiles ...

A heartfelt guide for grieving mothers, from someone who has found her way out of the pain and darkness of this uniquely difficult loss.None of us escapes life without experiencing grief in one form or another. But the journey of grieving parents, specifically that of the grieving mother, is something no one can imagine unless they have lived it. Is there a way through? Is it possible to live ... Read more

$12.79 CAD or Free with Kobo Plus

A heartfelt guide for grieving mothers, from someone who has found her way out of the pain and darkness of this uniquely difficult loss.None of us escapes life without experiencing grief in one form or another. But the journey of grieving parents, specifically that of the grieving mother, is something no one can imagine unless they have lived it. Is there a way through? Is it possible to live
... Read more

Audiobook

The Customer Rules

The 39 Essential Rules for Delivering Sensational Service

by Lee Cockerell ...

Narrated by Lee Cockerell ...

Unabridged

3 hours 59 min

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality ... Read more

$18.99 CAD

Also available as: eBooks

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality
... Read more

Also available as: eBooks
Audiobook

Ready to Be a Thought Leader?

How to Increase Your Influence, Impact, and Success

by Denise Brosseau, Guy Kawasaki ...

Narrated by Kristin Kalbli, Vince Canlas ...

Unabridged

7 hours 29 min

Thought leaders are the informed opinion leaders, and go-to people in their field of expertise. They are trusted sources who move and inspire people with innovative ideas; turn ideas into reality, and know and show how to replicate their success. They are change agents who inspire evolutionary or even revolutionary change changing minds, behavior, and even the world. But how do they get there? And ... Read more

$27.99 CAD

Also available as: eBook

Thought leaders are the informed opinion leaders, and go-to people in their field of expertise. They are trusted sources who move and inspire people with innovative ideas; turn ideas into reality, and know and show how to replicate their success. They are change agents who inspire evolutionary or even revolutionary change changing minds, behavior, and even the world. But how do they get there? And
... Read more

Also available as: eBook
The Challenger Sale

Taking Control of the Customer Conversation

by Matthew Dixon, Brent Adamson ...

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at ... Read more

$24.99 CAD

Also available as: Audiobook

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at
... Read more

Also available as: Audiobook
To Sell Is Human

The Surprising Truth About Moving Others

by Daniel H. Pink ...

**#1 New York Times Business Bestseller#1 Wall Street Journal Business Bestseller#1 Washington Post bestsellerFrom the bestselling author of Drive: the insightful and pragmatic book that explores the powerful role selling plays in our lives.**According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than fifteen million people earn their keep by ... Read more

$16.99 CAD

Also available as: Audiobook

**#1 New York Times Business Bestseller#1 Wall Street Journal Business Bestseller#1 Washington Post bestsellerFrom the bestselling author of Drive: the insightful and pragmatic book that explores the powerful role selling plays in our lives.**According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than fifteen million people earn their keep by
... Read more

Also available as: Audiobook
The Power Of Why

Simple Questions That Lead to Success

by Amanda Lang ...

The urge to question is natural for small children—just ask any parent. But few of us are aware that it is also one of the most vital tools for success. In The Power of Why, Amanda Lang shows how curiosity and the ability to ask the right questions fuels innovation and can drive change not just in business but also in our personal lives.Weaving together the latest research with in-depth profiles ... Read more

$11.99 CAD

The urge to question is natural for small children—just ask any parent. But few of us are aware that it is also one of the most vital tools for success. In The Power of Why, Amanda Lang shows how curiosity and the ability to ask the right questions fuels innovation and can drive change not just in business but also in our personal lives.Weaving together the latest research with in-depth profiles
... Read more
The Infinite Game

by Simon Sinek ...

From the New York Times bestselling author of Start With Why and Leaders Eat Last, a bold framework for leadership in today’s ever-changing world.How do we win a game that has no end? Finite games, like football or chess, have known players, fixed rules and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life ... Read more

Was $18.99 CAD Now $16.99 CAD

Also available as: Audiobook

From the New York Times bestselling author of Start With Why and Leaders Eat Last, a bold framework for leadership in today’s ever-changing world.How do we win a game that has no end? Finite games, like football or chess, have known players, fixed rules and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life
... Read more

Also available as: Audiobook
Atomic Habits

An Easy & Proven Way to Build Good Habits & Break Bad Ones

by James Clear ...

**The #1 New York Times bestseller.Over 25 million copies sold!Translated into 60+ languages!Tiny Changes, Remarkable Results**No matter your goals, Atomic Habits offers a proven framework for improving--every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny ... Read more

$16.99 CAD

Also available as: Audiobook

**The #1 New York Times bestseller.Over 25 million copies sold!Translated into 60+ languages!Tiny Changes, Remarkable Results**No matter your goals, Atomic Habits offers a proven framework for improving--every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny
... Read more

Also available as: Audiobook

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“rick delisi”

The Effortless Experience

Digital Customer Service

The Effortless Experience

Digital Customer Service

Grief Interrupted

People who read these also enjoyed

The Customer Rules

Ready to Be a Thought Leader?

The Challenger Sale

To Sell Is Human

The Power Of Why

The Infinite Game

Atomic Habits

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