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Showing 1 - 12 of 18 results for “robert bacal”
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  • If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As  A Cucumber.

    by Robert Bacal ...
    If difficult, angry, hostile, manipulative and problematic customers are your problem, here's the solution.Quickly, answer these questions to see if this book is for you:* Do you deal with angry, frustrated or angry customers once a month or more?* Do you get angry, stressed or fed up as a result of your customers?* Have you ever said, after dealing with a customers, "I SHOULD have said..."* Do ... Read more

    $13.99 CAD or Free with Kobo Plus

  • Perfect Phrases for Customer Service, Second Edition

    by Robert Bacal ...
    Series series Perfect Phrases Series
    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need ... Read more

    $19.79 CAD

  • Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead

    by Robert Bacal ...
    Have you ever been shocked by a harsh or angry reaction from a spouse? A parent? Or a co-worker? Even when you are trying to be helpful and sympathetic?It happens to all of us, because while our intentions may be great, the WAY we communicate -- what we say, and how we say it, can sabotage our efforts. Now you can learn how to change what you say, reduce conflict and anger in your relationships.It ... Read more

    $13.99 CAD or Free with Kobo Plus

  • Performance Management 2/E

    by Robert Bacal ...
    Series series Briefcase Books Series
    Proven strategies for maximizing employee commitment and performanceAs a manager, you know that employee performance is your most important asset—but are you making smart, well-thought-out efforts to leverage it to its fullest?Manager’s Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating a dialog (instead ... Read more

    $31.99 CAD

  • The Uncommon Art And Science Of Giving Feedback

    by Robert Bacal ...
    You give feedback every day, even if you aren't realizing it. Whether it's with a spouse, your child, a co-worker, or an employee, or if you are a trainer or group and learning facilitator, it will be a rare day if you aren't helping someone learn a task, or just learn a little about themselves.It's time to sharpen your feedback skills, and abilility to work with someone to help them learn, ... Read more

    $13.99 CAD or Free with Kobo Plus

  • The Complete Book of Perfect Phrases for High-Performing Sales Professionals

    by Robert Bacal, William T. Brooks ...
    Series series Perfect Phrases Series
    The Right Phrase forEvery Sales SituationA powerful command of words is the number one requirement for succeeding in the field of sales. Whether you’re cold-calling a prospect, presenting to a group of decision makers, or dealing with price objection, the make-or-break point of every transaction lies in sayingthe right thing to the right person at the right time.The CompleteBook of Perfect Phrases ... Read more

    $41.99 CAD

  • Imperfect Phrases For Relationships

    101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead

    by Robert Bacal ...
    The research on successful relationships and marriages is clear. It's not WHAT you argue about, but what you SAY, that predicts whether your relationship will last.Sure, your tone is important, but your words and phrases make a huge difference in whether you'll have a rocky relationship, or one that gets better and better over time as you build bridges and harmony with your words.We don't learn ... Read more

    $9.95 CAD

  • Perfect Phrases for Performance Reviews

    by Robert Bacal, Douglas Max ...
    Series series Perfect Phrases Series
    Hands-on help for quicklyand persuasivelywriting company-mandated performance appraisalsWriting performance appraisals is one of the most difficult and time-consuming tasks managers face. Perfect Phrases for Performance Reviews simplifies the job, providing a comprehensive collection of phrases that managers can use to describe employee performance, provide directions for improvement, and more. ... Read more

    $10.99 CAD

  • Save Your Relationship By Learning To Fight Fair (Learn-Bytes Series #1)

    by Robert Bacal ...
    Conflict and disagreement can be good events in a marriage, or in any relationships whether at home or at work. However, the most common cause of divorce, and relationship failures has to do with the WAY disagreement (fighting) is handled.Is your relationship at risk? If you don't use fighting fair skills, the answer is yes. And most of us have never been taught how to fight fair to prevent ... Read more

    $5.99 CAD or Free with Kobo Plus

  • There IS An "I" In Team: How To Be A Great Team Member Mini-Guide

    by Robert Bacal ...
    President John F. Kennedy once said: "Ask not what your country can do for you. Ask what you can do for your country". This captures the essence of effective teamwork. In fact, the best teams have team mates who focus on that missing "I" in teams, and focus on what they can do for their teams by taking personal responsibility and being accountable.You can enhance your career, and how people see ... Read more

    $7.99 CAD or Free with Kobo Plus

  • Perfect Phrases for Setting Performance Goals, Second Edition

    by Douglas Max, Robert Bacal ...
    Series series Perfect Phrases Series
    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEReal success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance ... Read more

    $18.69 CAD

  • Perfect Phrases for Managing Your Small Business

    by Robert Bacal, Nancy Moore ...
    Series series Perfect Phrases Series
    The Right Phrase for Every Situation . . . Every Time!As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for Managing Your Small Business provides the phrases you’ll need to take charge, perform your tasks, and succeed ... Read more

    $16.99 CAD