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    Blurb Grace and the Cats is a book about a little girl and her two cats. It was written with beginning readers in mind. The effort was made to make it as simple and easy to read as possible. So enjoy! This is lovingly dedicated to my granddaughter Grace. ... Read more

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  • Business-to-Business Marketing

    How to Understand and Succeed in Business Marketing in an Emerging Africa

    Business-to-Business Marketing: An African Perspective: How to Understand and Succeed in Business Marketing in an Emerging Africais a comprehensive application of the most current research results, concepts and frameworks to the African business-to-business (B-to-B) context. The chapters are designed to provide the reader with a thorough analysis of b-to-b. Important aspects like competitive ... Read more

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  • Sales Management

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  • Marketing in Healthcare-Related Industries

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  • Customer Service Essentials

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    Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for ... Read more

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  • New Public Management in Africa

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    This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust ... Read more

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  • The Pianist's Dictionary

    From A to Z to middle C: An "essential reference" for piano students, teachers, players, and music lovers, with hundreds of definitions (E.L. Lancaster, Alfred Music).The Pianist's Dictionary is a handy and practical reference dictionary aimed specifically at pianists, teachers, students, and concertgoers. Prepared by Maurice Hinson and Wesley Roberts, this revised and expanded edition is a ... Read more

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  • Strategic Marketing of Higher Education in Africa

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    Strategic Marketing of Higher Education in Africa explores higher education marketing themes along the lines of understanding higher education markets, university branding and international marketing strategies, digital marketing, and student choice-making.The Higher Education landscape around the world is changing. There is global competition for students’ enrolments, universities are competing ... Read more

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  • Customer Service Delivery in Africa

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