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Showing 1 - 12 of 12 results for “silvio wilde”
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  • Customer Knowledge Management

    Improving Customer Relationship through Knowledge Application

    by Silvio Wilde ...
    Series series Business and Management (R0)
    Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part comprises several approaches to knowledge, its transfer and the barriers to be overcome when sharing ... Read more

    $64.99 CAD

  • Customer Knowledge Management

    Leveraging Soft Skills to Improve Customer Focus

    by Soumit Sain, Silvio Wilde ...
    Series series Business and Management (R0)
    Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with ... Read more

    $64.99 CAD

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  • Creating Technology-Driven Entrepreneurship

    Foundations, Processes and Environments

    Edited by Giuseppina Passiante, Aldo Romano ...
    Series series Business and Management (R0)
    This book proposes a comprehensive analysis of the existing schools of thought on technology-driven entrepreneurship to point out the process-based nature of this phenomenon. It explores whether entrepreneurship can be learned and examines the main processes that help influence entrepreneurial mind-sets.In the current economic landscape, technology-driven entrepreneurship is the driving force ... Read more

    $115.99 CAD

  • Handbook of Data Quality

    Research and Practice

    Edited by Shazia Sadiq ...
    Series series Computer Science (R0)
    The issue of data quality is as old as data itself. However, the proliferation of diverse, large-scale and often publically available data on the Web has increased the risk of poor data quality and misleading data interpretations. On the other hand, data is now exposed at a much more strategic level e.g. through business intelligence systems, increasing manifold the stakes involved for individuals ... Read more

    $64.99 CAD

  • The Adventures of an IT Leader, Updated Edition with a New Preface by the Authors

    by Robert D. Austin, Shannon O'Donnell, Richard L. Nolan ...
    What does it take to lead and manage your company’s tech?Becoming an effective IT leader and manager presents a host of challenges-from anticipating emerging technologies, to managing relationships with senior executives, vendors, and employees, to communicating with the board. A good IT leader must also be a strong business leader.This book-now thoroughly updated with a new preface by the authors ... Read more

    $36.99 CAD or Free with Kobo Plus

  • Predictive Analytics, Data Mining and Big Data

    Myths, Misconceptions and Methods

    by S. Finlay ...
    Series series Business and Management (R0)
    This in-depth guide provides managers with a solid understanding of data and data trends, the opportunities that it can offer to businesses, and the dangers of these technologies. Written in an accessible style, Steven Finlay provides a contextual roadmap for developing solutions that deliver benefits to organizations. ... Read more

    $70.99 CAD

  • The Springboard

    by Stephen Denning ...
    The Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations is the first book to teach storytelling as a powerful and formal discipline for organizational change and knowledge management. The book explains how organizations can use certain types of stories ("springboard" stories) to communicate new or envisioned strategies, structures, identities, goals, and values to employees ... Read more

    $97.55 CAD

  • Management of the Fuzzy Front End of Innovation

    Edited by Oliver Gassmann, Fiona Schweitzer ...
    Series series Business and Management (R0)
    This book shows the patterns of the fuzzy front end of innovation and how it can be managed successfully. Topics in this book cover traditional instruments and processes such as technology monitoring, market-oriented research management, lead-user developments, but also modern approaches such as frontloading, user community-driven innovation, crowdsourcing, anthropological expeditions, ... Read more

    $72.99 CAD

  • Information Management

    An Informing Approach

    by Fons Wijnhoven ...
    Information and its management is central to modern society. Organizations – private and public, national and international – have recognized that information is a key resource and that its management is critical for success.Existing books on information management focus on the abilities of computers to process data, the development of information systems, and the management of IT resources. They ... Read more

    $81.99 CAD

  • Financial Analysis and Risk Management

    Data Governance, Analytics and Life Cycle Management

    Edited by Victoria Lemieux ...
    Series series Economics and Finance (R0)
    The Global Financial Crisis and the Eurozone crisis that has followed have drawn attention to weaknesses in financial records, information and data. These weaknesses have led to operational risks in financial institutions, flawed bankruptcy and foreclosure proceedings following the Crisis, and inadequacies in financial supervisors’ access to records and information for the purposes of a prudential ... Read more

    $115.99 CAD

  • Enterprise Information Management

    When Information Becomes Inspiration

    Edited by Paul Baan ...
    Series series Business and Management (R0)
    How an organization manages its information is arguably the most important skill in today’s dynamic and hyper-competitive environment. In Enterprise Information Management, editor Paul Baan and a team of expert contributors present a holistic approach to EIM, with an emphasis on action-oriented decision making. The authors demonstrate that EIM must be promoted from the top down, in order to ensure ... Read more

    $64.99 CAD

  • The Future of Knowledge

    by Verna Allee ...
    Verna Allee, whose groundbreaking book 'The Knowledge Evolution' helped usher in the exploding field of knowledge management, has brought her experience-tested insights into an exciting new synthesis, penetrating to the very heart of value creation. 'The Future of Knowledge' strips away traditional business thinking to reveal the new patterns of management thought and practice essential for ... Read more

    $97.55 CAD