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  • The Virtual Public Servant

    Artificial Intelligence and Frontline Work

    Series series Political Science and International Studies (R0)
    How citizens encounter public services is being fundamentally reshaped. For more than two decades, governments have redirected citizens away from face-to-face contact and towards contact centres, websites, and other forms of self-service. Now, the rise of artificial intelligence marks a decisive moment in that transformation.This book offers a clear and critical account of what this shift means ... Read more

    $166.49 CAD

  • The Virtual Public Servant

    Artificial Intelligence and Frontline Work

    Series series Political Science and International Studies (R0)
    With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to ... Read more

    $128.99 CAD

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  • Man-Made

    How the bias of the past is being built into the future

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    **Walkley Award-winning journalist Tracey Spicer exposes the next frontier of feminism through the lens of artificial intelligence. Man-Made aims to open readers’ eyes to a transformative technological shift in society and give them the tools to make positive change.Winner,** 2023 Australian Business Book Awards, Social ResponsibilityLonglisted for the 2023 Walkley Book Award'Mum, I want a robot ... Read more

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  • Mobile Technology for Children

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    Children are one of the largest new user groups of mobile technology -- from phones to micro-laptops to electronic toys. These products are both lauded and criticized, especially when it comes to their role in education and learning. The need has never been greater to understand how these technologies are being designed and to evaluate their impact worldwide. Mobile Technology for Children brings ... Read more

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  • Everyday Automation

    Experiencing and Anticipating Emerging Technologies

    This Open Access book brings the experiences of automation as part of quotidian life into focus. It asks how, where and when automated technologies and systems are emerging in everyday life across different global regions? What are their likely impacts in the present and future? How do engineers, policy makers, industry stakeholders and designers envisage artificial intelligence (AI) and automated ... Read more

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  • Everything You've Wanted To Know About Advertising & Media ... But Were Too Afraid To Ask

    by Ben Shepherd ...
    Advertising & Media has a curiosity crisis.It’s a rarely acknowledged but widely known problem: many people in the advertising industry, and new and prospective entrants,feel uncomfortable showing curiosity about key knowledge areas in advertising and media. And as advertising and media becomes more complex, the challenge of insufficient ‘information transfer’ is becoming even greater. This book ... Read more

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  • The Definitive Guide to Strategic Content Marketing

    Perspectives, Issues, Challenges and Solutions

    Understand content marketing best practice from a new perspective with exclusive insight and contributions from leading academics, experts, global thought leaders and influencers in the industry on key topics, to create a truly unique resource - including a foreword by Tom Goodwin and bonus online chapters.Marketers everywhere are talking about content, but not everyone is saying the same thing. ... Read more

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    A Practical Guide to Using Blogs, Podcasts, Data Visualisations and Video

    This dynamic, engaging guide empowers you to go beyond bar charts and jargon-filled journal articles to bring your research online and present it in a way that highlights and maximises its relevance through social media.Drawing upon a wealth of timely, real-world examples, the authors present a framework for fully incorporating social media within each step of the research process. From ... Read more

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  • Information and Knowledge Management Revised Edition

    by Elearn ...
    Series series Management Extra
    Stuck for ideas, inspiration or just want to work differently? Management Extra brings all the best management thinking together in one package. The books are practical and well structured to provide an in depth treatment of these management topics.Titles in the series:* Business Environment* Change Management* Development for High Performance* Effective Communications* Financial Management* ... Read more

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  • E-Moderating

    The Key to Online Teaching and Learning

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    Professor Gilly Salmon has achieved continuity and illumination of the seminal five stage model, together with new research-based developments, in her much-awaited third edition of E-Moderating – the most quoted and successful guide for e-learning practitioners.Never content to offer superficial revisions or simple "solutions" against the pace of technological advances, the expanding interest and ... Read more

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  • The Monsters of Education Technology

    A collection of essays by ed-tech's "Cassandra" Audrey Watters, this book contains talks and tales of education technology: its histories, mythologies, ideologies, and monsters. Each chapter was originally delivered as a lecture during 2014. ... Read more

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