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Service and Service Systems

Provider Challenges and Directions in Unsettled Times

by Steve Baron ...

This text is designed for use in a course in an applied international corporate finance for managers and executives. Instead of the encyclopedic approach, the text focuses on the two main issues of interest to managers who deal with overseas operations. The first main issue is how uncertain foreign exchange (FX) rate changes affect a firm's ongoing cash flows and equity value, and what can be done ... Read more

$10.99 CAD

This text is designed for use in a course in an applied international corporate finance for managers and executives. Instead of the encyclopedic approach, the text focuses on the two main issues of interest to managers who deal with overseas operations. The first main issue is how uncertain foreign exchange (FX) rate changes affect a firm's ongoing cash flows and equity value, and what can be done
... Read more
Relationship Marketing

A Consumer Experience Approach

by Steve Baron, Tony Conway, Gary Warnaby ...

Series series SAGE Advanced Marketing Series
The relationship between a market and a consumer is complex. Far from simply an exchange of services there is an often complex transaction of feeling, meaning and experience. How does the study of relationship marketing interpret this?In this exciting new book the authors explore the factors of relationship marketing in its contemporary context, with the consumer in mind. From the experience of a ... Read more

$108.79 CAD

The relationship between a market and a consumer is complex. Far from simply an exchange of services there is an often complex transaction of feeling, meaning and experience. How does the study of relationship marketing interpret this?In this exciting new book the authors explore the factors of relationship marketing in its contemporary context, with the consumer in mind. From the experience of a
... Read more
Audiobook

The Harvard Business Review Family Business Handbook

How to Build and Sustain a Successful, Enduring Enterprise

by Josh Baron, Rob Lachenauer ...

Narrated by Steve Menasche ...

Series series HBR Handbooks
Unabridged

10 hours 45 min

The one book you need to navigate the complex decisions and critical relationships necessary to create and sustain a healthy family business—and business family.Though "family business" may sound like it refers only to mom-and-pop shops, businesses owned by families are among the most significant and numerous in the world. But surprisingly few resources exist to help navigate the unique challenges ... Read more

$27.99 CAD

Also available as: eBook

The one book you need to navigate the complex decisions and critical relationships necessary to create and sustain a healthy family business—and business family.Though "family business" may sound like it refers only to mom-and-pop shops, businesses owned by families are among the most significant and numerous in the world. But surprisingly few resources exist to help navigate the unique challenges
... Read more

Also available as: eBook
Nexus: Nefarious

by Mike Baron, Mike Baron, Steve Rude ...

Nexus hits an object in space, sending him crashing into the nearest planet.To make matters worse, the planet serves as a prison to a nearby world. With the wrong sun in the sky, Nexus is unable to use his powers—so he'll have to rely on his intelligence and survival skills if he wants to escape and see his family again.Nexus returns with a new graphic novel from the mind of Mike Baron, with art ... Read more

$11.99 CAD

Nexus hits an object in space, sending him crashing into the nearest planet.To make matters worse, the planet serves as a prison to a nearby world. With the wrong sun in the sky, Nexus is unable to use his powers—so he'll have to rely on his intelligence and survival skills if he wants to escape and see his family again.Nexus returns with a new graphic novel from the mind of Mike Baron, with art
... Read more
Nexus: into the Past and Other Stories

by Mike Baron, Steve Rude ...

Nexus is back--and this time the galactic judge, jury, and executioner is stalking history's most dangerous killer--Clayborn--across time itself! But when justice comes at an enormous personal cost to Nexus himself, can the Merc's chosen champion still do what's right?Collecting Nexus: Into the Past, Nexus: Bad Moon Rising, Nexus: Infestation, and Nexus: The Insect Under the Stone from Dark Horse ... Read more

$12.79 CAD

Nexus is back--and this time the galactic judge, jury, and executioner is stalking history's most dangerous killer--Clayborn--across time itself! But when justice comes at an enormous personal cost to Nexus himself, can the Merc's chosen champion still do what's right?Collecting Nexus: Into the Past, Nexus: Bad Moon Rising, Nexus: Infestation, and Nexus: The Insect Under the Stone from Dark Horse
... Read more
Nexus Newspaper Strips Volume 1: The Coming of Gourmando

by Mike Baron ...

Something long dormant beneath the surface of Ylum comes alive, triggering a visit from the planet-devouring Gourmando and his mysterious ally.With powers far beyond those of even Nexus himself, this unstoppable being banishes Nexus to an unknown realm--and the only way out is to face one's worst fears! Mike Baron and Steve Rude deliver a new Nexus adventure in this special collection that also ... Read more

$13.59 CAD

Something long dormant beneath the surface of Ylum comes alive, triggering a visit from the planet-devouring Gourmando and his mysterious ally.With powers far beyond those of even Nexus himself, this unstoppable being banishes Nexus to an unknown realm--and the only way out is to face one's worst fears! Mike Baron and Steve Rude deliver a new Nexus adventure in this special collection that also
... Read more
Nexus Omnibus Volume 5

by Mike Baron ...

Series series Nexus
When Horatio Hellpop resigns as Nexus, the mantle of cosmic executioner falls to the vengeful and dangerous Loomis sisters. It isn't long before the amazing power that accompanies the office begins to corrupt Stacy and Michana Loomis, and the nigh-omnipotent Merk must supplant them with a new, nobler host! Collects issues #53–#65 of Nexus volume 2 and issues #2–#4 of The Next Nexus!* Features ... Read more

$17.59 CAD

When Horatio Hellpop resigns as Nexus, the mantle of cosmic executioner falls to the vengeful and dangerous Loomis sisters. It isn't long before the amazing power that accompanies the office begins to corrupt Stacy and Michana Loomis, and the nigh-omnipotent Merk must supplant them with a new, nobler host! Collects issues #53–#65 of Nexus volume 2 and issues #2–#4 of The Next Nexus!* Features
... Read more

Marketing Communications

Touchpoints, Sharing And Disruption

by Chris Fill, Sarah Turnbull ...

The new edition of Marketing Communications delivers a rich blend of theory with examples of contemporary marketing practice. Providing a critical insight into how brands engage audiences, Fill and Turnbull continues to be the definitive marketing communications text for undergraduate and postgraduate students in marketing and related fields.The eighth edition, which contains two new chapters, ... Read more

$62.99 CAD

The new edition of Marketing Communications delivers a rich blend of theory with examples of contemporary marketing practice. Providing a critical insight into how brands engage audiences, Fill and Turnbull continues to be the definitive marketing communications text for undergraduate and postgraduate students in marketing and related fields.The eighth edition, which contains two new chapters,
... Read more
Service Quality Management in Hospitality, Tourism, and Leisure

by Connie Mok, Beverley Sparks, Jay Kadampully ...

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts ... Read more

$140.99 CAD

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts
... Read more
Construction Management

New Directions

by Denny McGeorge, Patrick X. W. Zou ...

The construction industry faces continual challenges and demands, due to market conditions and coercion by governments, for improvements in safety, quality and cost control, and in the avoidance of contractual disputes. To meet these challenges construction enterprises need to constantly seek new directions and business models in construction management. A number of tools, methods and concepts ... Read more

$75.99 CAD

The construction industry faces continual challenges and demands, due to market conditions and coercion by governments, for improvements in safety, quality and cost control, and in the avoidance of contractual disputes. To meet these challenges construction enterprises need to constantly seek new directions and business models in construction management. A number of tools, methods and concepts
... Read more
Leadership in Health Care

A European Perspective

by Neil Goodwin ...

Series series Health Management
This unique text is the first to explore leadership in the context of healthcare systems across Europe. It investigates leadership and management learning against the backdrop of increasing European parliamentary influence, the expansion of EU membership, and the increasing number of patients, staff, governments and healthcare employers viewing Europe as a single market for healthcare provision ... Read more

$101.99 CAD

This unique text is the first to explore leadership in the context of healthcare systems across Europe. It investigates leadership and management learning against the backdrop of increasing European parliamentary influence, the expansion of EU membership, and the increasing number of patients, staff, governments and healthcare employers viewing Europe as a single market for healthcare provision
... Read more
Managing Change

by Bernard Burnes ...

Bernard Burnes is Professor of Organisational Change at Stirling Management School, University of Stirling. ... Read more

$62.99 CAD

Bernard Burnes is Professor of Organisational Change at Stirling Management School, University of Stirling.
... Read more

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Top Series in Canada

Nexus

HBR Handbooks

SAGE Advanced Marketing Series

Service and Service Systems

Relationship Marketing

The Harvard Business Review Family Business Handbook

Nexus: Nefarious

Nexus: into the Past and Other Stories

Nexus Newspaper Strips Volume 1: The Coming of Gourmando

Nexus Omnibus Volume 5

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Marketing Communications

Service Quality Management in Hospitality, Tourism, and Leisure

Construction Management

Leadership in Health Care

Managing Change

eReaders

Apps

Accessories

Shopping Cart

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Your Shopping Cart is empty

Available:

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+ FREE 30-day trial

Recommended For You

Top Series in Canada

Nexus

HBR Handbooks

SAGE Advanced Marketing Series

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