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« bruce loeffler »

1-12 sur 12 résultats pour « bruce loeffler »
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  • The Experience

    The 5 Principles of Disney Service and Relationship Excellence

    par Bruce Loeffler, Brian Church ...
    Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience — the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with ... En savoir plus

    $22.99 CAD

  • Livre audio

    The Experience

    The 5 Principles of Disney Service and Relationship Excellence

    par Brian Church, Bruce Loeffler ...
    Lu par Kevin Young ...

    Version Longue

    8 heure 47 min

    Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading The Experience the reader will ... En savoir plus

    $27.99 CAD

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  • How to Become a Rainmaker

    The Rules for Getting and Keeping Customers and Clients

    par Jeffrey J. Fox ...
    Rainmakers are not born. They are made. And Jeffrey Fox's powerful How to Become a Rainmaker will get you there.Now Updated and with New Success Tips!Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox ... En savoir plus

    $16.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

    par Doug Lipp ...
    With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... En savoir plus

    $31.99 CAD

  • Lean Solutions

    How Companies and Customers Can Create Value and Wealth Together

    par James P. Womack, Daniel T. Jones ...
    Womack and Jones deconstruct the broken producer-consumer model and show businesses how to repair it, by providing the full value consumers desire from products without wasting time or effort.Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time ... En savoir plus

    $21.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • The Pursuit of Wow!

    Every Person's Guide to Topsy-Turvy Times

    par Tom Peters ...
    Organized into more than 200 thought- and action-provoking elements—from the importance of clean trucks and bathrooms to conversations with entrepreneurs creating new markets—Tom Peters, bestselling management guru offers a practical guide to impractical times.In The Pursuit of Wow!, Tom Peters offers readers the words, the tools, to survive in tumultuous business environments. In his ... En savoir plus

    $14.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • The Advisor Playbook

    par Duncan MacPherson, Chris Jeppesen ...
    Practice management is often misunderstood. The Advisor Playbook will take the mystery away.Practice management is confused with marketing, or is limited to strategizing about branding, or simply equated to old-school salesmanship.Practice management is how you build an organized toolbox of all your processes – branding, marketing, service activities, core functions – and constantly tune and keep ... En savoir plus

    $13.99 CAD ou Gratuit avec Kobo Plus

  • Design Leadership

    How Top Design Leaders Build and Grow Successful Organizations

    par Richard Banfield ...
    What does it take to be the leader of a design firm or group? We often assume they have all the answers, but in this rapidly evolving industry they’re forced to find their way like the rest of us. So how do good design leaders manage? If you lead a design group, or want to understand the people who do, this insightful book explores behind-the-scenes strategies and tactics from leaders of top ... En savoir plus

    $35.99 CAD

  • Managing Startups: Best Blog Posts

    par Thomas Eisenmann ...
    If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community.You’ll find 72 posts from successful entrepreneurs and ... En savoir plus

    $11.99 CAD

  • An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

    par Thomas H. Lee, MD ...
    The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize ... En savoir plus

    $37.99 CAD

  • Essential Skills: Customer Service Vocabulary Building Workbook

    par Jennifer Wilkins ...
    This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost ... En savoir plus

    $11.99 CAD

  • Process-Based Facilitation

    Facilitation for Meeting Leaders, Consultants and Group Facilitators

    par Wayne J. Vick MBA CPF ...
    Socrates used facilitative methods in teaching philosophy, and for good reason: They work!Fast forward to today, and managers, supervisors, consultants, trainers, and others are learning to use facilitative techniques to improve performance in the workplace and other areas that demand results.The authors of this series, led by an expert with twenty-five years of experience as a professional ... En savoir plus

    $31.99 CAD