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« carl sewell »

1-12 sur 12 résultats pour « carl sewell »
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  • Customers for Life

    How to Turn That One-Time Buyer Into a Lifetime Customer

    par Carl Sewell, Paul B. Brown ...
    In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the ... En savoir plus

    $14.99 CAD

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  • Lean Customer Development

    Building Products Your Customers Will Buy

    par Cindy Alvarez ...
    How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers ... En savoir plus

    $21.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • The Reinventors

    How Extraordinary Companies Pursue Radical Continuous Change

    par Jason Jennings ...
    For most businesses, success is fleeting. There are only two real choices: stick with the status quo until things inevitably decline, or continuously change to stay vital. But how?Bestselling leadership and management guru Jason Jennings and his researchers screened 22,000 companies around the world that had been cited as great examples of reinvention. They selected the best, verified their ... En savoir plus

    $6.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • The Business Model Canvas

    Let your business thrive with this simple model

    par 50minutes ...
    Collections series Management & Marketing
    Ready to take your business to the next level? Find out everything you need to know about the Business Model Canvas with this practical guide.An increasing number of people are taking the plunge and creating their own businesses, choosing to be their own boss and create their own profits. Yet this is no mean feat, which is why it is essential to have a solid business plan. This guide will teach ... En savoir plus

    $14.99 CAD ou Gratuit avec Kobo Plus

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • IoT Inc: How Your Company Can Use the Internet of Things to Win in the Outcome Economy

    par Bruce Sinclair ...
    Grab the top spot in your industry by seizing the power of IoTSmart products are everywhere. They’re in our companies, in our homes, in our pockets. People love these products. But what they love more is what these products do—and for anyone running a business today, outcomes are the key.The Internet of Things (IoT) is the point of connection between products and the results they deliver—it’s ... En savoir plus

    $40.69 CAD

  • Managing Startups: Best Blog Posts

    par Thomas Eisenmann ...
    If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community.You’ll find 72 posts from successful entrepreneurs and ... En savoir plus

    $11.99 CAD

  • The Horizontal Organization

    What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers

    par Frank Ostroff ...
    The vertical/functional hierarchy has been the mainstay of business since the industrial revolution. But it has its problems. In fact, the vertical design all but guarantees fragmented tasks, overspecialization, fiefdoms, turf wars, the urge to control from the top--all the negatives that foster organizational paralysis. In The Horizontal Organization, Frank Ostroff provides executives with the ... En savoir plus

    $64.79 CAD

  • Rule of Thumb: A Guide to Customer Service and Business Relationships

    par Lisa Clonch Tschauner ...
    In today's business world, the customer service experience is the most critical component that leads small businesses to remarkable success. Good service can be a business owner's greatest asset if it is properly implemented, practiced on a regular basis, and customized to meet the needs and wants of customers. The good relationships entrepreneurs have with customers will be essential to growing ... En savoir plus

    $6.99 CAD ou Gratuit avec Kobo Plus

  • Applebee's America

    How Successful Political, Business, and Religious Leaders Connect with the New American Community

    par Ron Fournier, Douglas B. Sosnik, Matthew J. Dowd ...
    In this era of technology, terror, and massive social change, it takes a deft touch to connect with Americans. Applebee's America cracks the twenty-first-century code for political, business, and religious leaders struggling to keep pace with the times.A unique team of authors -- Douglas B. Sosnik, a strategist in the Clinton White House; Matthew J. Dowd, a strategist for President Bush's two ... En savoir plus

    $17.99 CAD

  • 55 Steps to Outrageous Service

    Outrageous Service Principles to Better Serve Your Customers

    par Mr. Greg Hatcher ...
    Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience. ... En savoir plus

    $8.99 CAD

  • Superconsumers

    A Simple, Speedy, and Sustainable Path to Superior Growth

    par Eddie Yoon ...
    Not your average consumer.Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they’re obsessed about a specific brand, product, or category. They pursue their passions with fervor, and they’re extremely knowledgeable about the things they love. They aren’t average consumers-they’re superconsumers.Although small in number, ... En savoir plus

    $33.99 CAD ou Gratuit avec Kobo Plus

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • Clientelligence

    How Superior Client Relationships Fuel Growth and Profits

    par Michael B. Rynowecer ...
    Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good business-the kind of business where clients smile and believe your value simply dwarfs your fee. People who sell don't develop nearly as much ... En savoir plus

    $14.99 CAD