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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide

par Claire Agutter ...

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned ... En savoir plus

$30.99 CAD ou Gratuit avec Kobo Plus

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned
... En savoir plus
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

par Claire Agutter ...

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL 4 has evolved to a value system-focused approach that can be integrated with ... En savoir plus

$43.99 CAD ou Gratuit avec Kobo Plus

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL 4 has evolved to a value system-focused approach that can be integrated with
... En savoir plus
ITIL® 4 Digital and IT Strategy (DITS)

Your companion to the ITIL 4 Strategic Leader DITS certification

par Claire Agutter ...

This guide contains everything you need to know to pass the ITIL 4® Strategic Leader Digital and IT Strategy certificate, plus more.It covers practices and concepts that are not addressed as part of the DITS syllabus, making it ideal for newly qualified practitioners.The target audience for the DITS training and associated certification is different to some of the other ITIL training courses. The ... En savoir plus

$43.99 CAD ou Gratuit avec Kobo Plus

This guide contains everything you need to know to pass the ITIL 4® Strategic Leader Digital and IT Strategy certificate, plus more.It covers practices and concepts that are not addressed as part of the DITS syllabus, making it ideal for newly qualified practitioners.The target audience for the DITS training and associated certification is different to some of the other ITIL training courses. The
... En savoir plus
ITIL® 4 Create, Deliver and Support (CDS)

Your companion to the ITIL 4 Managing Professional CDS certification

par Claire Agutter ...

ITIL® 4 Create, Deliver and SupportIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services – a ... En savoir plus

$43.99 CAD ou Gratuit avec Kobo Plus

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ITIL® 4 Create, Deliver and SupportIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services – a
... En savoir plus

Aussi disponible en : Livre audio
ITIL® 4 Direct, Plan and Improve (DPI)

Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification

par Claire Agutter ...

ITIL® 4 Direct, Plan and ImproveIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement – a must-have skillset ... En savoir plus

$43.99 CAD ou Gratuit avec Kobo Plus

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ITIL® 4 Direct, Plan and ImproveIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement – a must-have skillset
... En savoir plus

Aussi disponible en : Livre audio
ITIL® 4 High-velocity IT (HVIT)

Your companion to the ITIL 4 Managing Professional HVIT certification

par Claire Agutter ...

ITIL® 4 High-velocity ITIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service management professionals, supporting those involved in the delivery of digital products and services and anyone working on ... En savoir plus

$43.99 CAD ou Gratuit avec Kobo Plus

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ITIL® 4 High-velocity ITIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service management professionals, supporting those involved in the delivery of digital products and services and anyone working on
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Aussi disponible en : Livre audio
Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK)

par Claire Agutter, Barry Corless, Latha Aiyer, Michelle Major-Goldsmith, Peter McKenzie, Simon Dorst ...

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross ... En savoir plus

$54.99 CAD ou Gratuit avec Kobo Plus

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross
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SIAM and Trust

A Scopism SIAM Body of Knowledge Compendium

par Markus Müller, Michiel Boom, Claire Agutter ...

Trust is the invisible force that determines whether a Service Integration and Management (SIAM) ecosystem thrives or fails. SIAM and Trust, part of the SIAM Body of Knowledge Compendium series, provides focused, practical guidance on how to build, sustain, and restore trust across complex, multi-provider environments.Compendiums are designed to bridge the gap between theory and real-world ... En savoir plus

$37.99 CAD ou Gratuit avec Kobo Plus

Trust is the invisible force that determines whether a Service Integration and Management (SIAM) ecosystem thrives or fails. SIAM and Trust, part of the SIAM Body of Knowledge Compendium series, provides focused, practical guidance on how to build, sustain, and restore trust across complex, multi-provider environments.Compendiums are designed to bridge the gap between theory and real-world
... En savoir plus
Service Integration and Management (SIAM) Foundation

par Claire Agutter, Michelle Major-Goldsmith, Simon Dorst ...

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross ... En savoir plus

$43.99 CAD ou Gratuit avec Kobo Plus

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross
... En savoir plus
ITIL® 4 Drive Stakeholder Value (DSV)

Your companion to the ITIL 4 Managing Professional DSV certification

par Claire Agutter ...

ITIL® 4 Drive Stakeholder Value (DSV)If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and ... En savoir plus

$43.99 CAD ou Gratuit avec Kobo Plus

Aussi disponible en : Livre audio

ITIL® 4 Drive Stakeholder Value (DSV)If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and
... En savoir plus

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VeriSM™: Unwrapped and Applied

par Claire Agutter, Johann Botha, Suzanne Van Hove ...

VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization ... En savoir plus

$104.99 CAD ou Gratuit avec Kobo Plus

VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization
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VeriSM TM - A service management approach for the digital age

par Claire Agutter ...

&quote;VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for ... En savoir plus

$81.99 CAD

&quote;VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for
... En savoir plus

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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

ITIL® 4 Digital and IT Strategy (DITS)

ITIL® 4 Create, Deliver and Support (CDS)

ITIL® 4 Direct, Plan and Improve (DPI)

ITIL® 4 High-velocity IT (HVIT)

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK)

SIAM and Trust

Service Integration and Management (SIAM) Foundation

ITIL® 4 Drive Stakeholder Value (DSV)

VeriSM™: Unwrapped and Applied

VeriSM TM - A service management approach for the digital age

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