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« dawn mushill »

1-12 sur 12 résultats pour « dawn mushill »
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  • Customer Service... and Beyond

    It is All About the Wow!

    par Dawn Mushill ...
    In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps...and some of us are clumsy. Dawn Mushill has chosen the perfect background music to teach us the moves in ... En savoir plus

    $9.61 CAD ou Gratuit avec Kobo Plus

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  • How to Become a Rainmaker

    The Rules for Getting and Keeping Customers and Clients

    par Jeffrey J. Fox ...
    Rainmakers are not born. They are made. And Jeffrey Fox's powerful How to Become a Rainmaker will get you there.Now Updated and with New Success Tips!Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox ... En savoir plus

    $16.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • Customers for Life

    How to Turn That One-Time Buyer Into a Lifetime Customer

    par Carl Sewell, Paul B. Brown ...
    In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the ... En savoir plus

    $14.99 CAD

  • What's the Secret?

    To Providing a World-Class Customer Experience

    par John R. DiJulius III ...
    What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John ... En savoir plus

    $23.99 CAD

  • The Loyalty Leap For B2B

    Turning Customer Information Into Customer Intimacy

    par Bryan Pearson ...
    The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context. Since the publication of New York Times bestseller The Loyalty Leap, Bryan Pearson’s customer loyalty approach to marketing has changed the way many organizations use their customer data. Small coffee shops and large corporations have applied the Loyalty Leap principles to ... En savoir plus

    $5.99 CAD

  • When Digital Becomes Human

    The Transformation of Customer Relationships

    par Steven Van Belleghem ...
    WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first ... En savoir plus

    $42.99 CAD

  • Customer Service Management Training 101

    Quick and Easy Techniques That Get Great Results

    par Renee Evenson ...
    Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step ... En savoir plus

    $12.99 CAD

  • REPOSITIONING: Marketing in an Era of Competition, Change and Crisis

    par Jack Trout, Steve Rivkin ...
    The book that completes Positioning . . .Thirty years ago, Jack Trout and Al Ries published their classic bestseller, Positioning: The Battle for Your Mind—a book that revolutionized the world of marketing. But times have changed. Competition is fiercer. Consumers are savvier. Communications are faster. And once-successful companies are in crisis mode.Repositioning shows you how to adapt, compete ... En savoir plus

    $38.99 CAD

  • The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

    par Hyken,Shep ...
    Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any ... En savoir plus

    $10.99 CAD ou Gratuit avec Kobo Plus

  • Best Practices

    Building Your Business with Customer-Focused Solut

    par Arthur Andersen, Robert Heibeler, Thomas B. Kelly, Charles Ketteman ...
    Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.**What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?Thanks to over six years of ongoing research and an ... En savoir plus

    $16.99 CAD

  • 1,001 Ways to Keep Customers Coming Back

    WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line

    par Donna Greiner, Theodore B. Kinni ...
    Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer LoyaltyImagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep ... En savoir plus

    $6.99 CAD

  • Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide

    A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam.

    par Neil Benson ...
    A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam.Key FeaturesBased on the official syllabus for course 80294B to help prepare you for the MB2-866 examFilled with all the procedures you need to know to pass the exam including screenshotsTake the practice exam with 75 sample questions to assess your knowledge before you ... En savoir plus

    $55.99 CAD ou Gratuit avec Kobo Plus