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« debra margles »

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  • Dealing with Difficult Customers

    How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

    par Noah Fleming, Shawn Veltman ...
    Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with ... En savoir plus

    $18.99 CAD

  • Livre audio

    Dealing with Difficult Customers

    How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

    par Noah Fleming, Shawn Veltman, Debra Margles ...
    Lu par Tom Parks, Cristina Panfilio ...

    Version Longue

    4 heure 50 min

    Whether you’re in the trenches or the boardroom, you’re going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up ... En savoir plus

    $39.84 CAD

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  • Livre audio

    The New One Minute Manager

    par Ken Blanchard, Spencer Johnson ...
    Lu par Dan Woren ...

    Version Longue

    1 heures 27 min

    A new edition based on the timeless business classic—updated to help today’s readers succeed more quickly in a rapidly changing world.For decades, The One Minute Manager® has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book’s publication. The exponential rise of technology, ... En savoir plus

    $18.99 CAD

    Aussi disponible en : eBooks

    Aussi disponible en : eBooks

  • Livre audio

    The Subtle Art of Not Giving a F*ck

    A Counterintuitive Approach to Living a Good Life

    par Mark Manson ...
    Lu par Roger Wayne ...

    Version Longue

    5 heure 17 min

    #1 New York Times Bestseller • More than 10 million Copies SoldIn this generation-defining self-help guide, a superstar blogger cuts through the crap to show us how to stop trying to be ""positive"" all the time so that we can truly become better, happier people.For decades, we’ve been told that positive thinking is the key to a happy, rich life. ""F**k positivity,"" Mark Manson says. ""Let’s be ... En savoir plus

    $28.99 CAD

    Aussi disponible en : eBook

    Aussi disponible en : eBook

  • When Digital Becomes Human

    The Transformation of Customer Relationships

    par Steven Van Belleghem ...
    WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first ... En savoir plus

    $42.99 CAD

  • Customer Service Management Training 101

    Quick and Easy Techniques That Get Great Results

    par Renee Evenson ...
    Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step ... En savoir plus

    $12.99 CAD

  • Delivering Knock Your Socks Off Service

    par Performance Research Associates ...
    What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the ... En savoir plus

    $10.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

    par Hyken,Shep ...
    Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any ... En savoir plus

    $10.99 CAD ou Gratuit avec Kobo Plus

  • Extreme Trust

    Turning Proactive Honesty and Flawless Execution into Long-Term Profits, Revised

    par Don Peppers, Martha Rogers ...
    How companies can stay competitive in a world of total transparency. With their first book, 1993's The One-to-One Future, Don Peppers and Martha Rogers introduced the idea of managing interactive customer relationships, long before the Web and social networking made it standard business practice. With Extreme Trust, they look to the future once again, predicting that rising levels of transparency ... En savoir plus

    $5.99 CAD

  • Branded Customer Service

    The New Competitive Edge

    par Janelle Barlow, Paul Stewart ...
    Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with ... En savoir plus

    $18.99 CAD

  • Service Design for Business

    A Practical Guide to Optimizing the Customer Experience

    par Ben Reason, Melvin Brand Flu, Lavrans Løvlie ...
    A practical approach to better customer experience through service designService Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy ... En savoir plus

    $22.99 CAD

  • Top of Mind (PB)

    par John Hall ...
    A game-changing framework for staying top of mind with your audience―from the No. 1 company dominating content marketingWhat do many successful businesses and leaders have in common? They’re the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By ... En savoir plus

    $29.99 CAD