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« james merlino »

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  • Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

    par James Merlino ...
    THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as ... En savoir plus

    $41.99 CAD

  • Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

    How to Achieve Patient and Workforce Safety in Healthcare

    par Craig Clapper, James Merlino, Carole Stockmeier ...
    From the nation’s leading experts in healthcare safety—the first comprehensive guide to delivering care that ensures the safety of patients and staff alike.One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients ... En savoir plus

    $34.69 CAD

  • Livre audio

    Service Fanatics

    How to Build Superior Patient Experience the Cleveland Clinic Way

    par James Merlino ...

    Version Longue

    10 heure 21 min

    THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as ... En savoir plus

    $35.99 CAD

  • Livre audio

    Zero Harm

    How to Achieve Patient and Workforce Safety in Healthcare

    par Craig Clapper, James Merlino, Carole Stockmeier ...

    Version Longue

    9 heure 22 min

    From the nation’s leading experts in healthcare safety-the first comprehensive guide to delivering care that ensures the safety of patients and staff alike.One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients ... En savoir plus

    $27.99 CAD

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  • All the Light We Cannot See

    A Novel

    par Anthony Doerr ...
    *NOW A NETFLIX LIMITED SERIES—from producer and director Shawn Levy (Stranger Things) starring Mark Ruffalo, Hugh Laurie, and newcomer Aria Mia Loberti*Winner of the Pulitzer Prize and National Book Award finalist, the beloved instant New York Times bestseller and New York Times Book Review Top 10 Book about a blind French girl and a German boy whose paths collide in occupied France as both try to ... En savoir plus

    $14.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • Extra Mile

    500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer

    par Tycho Press ...
    The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep coming back for more. Whether you re just starting your business and want to lock up great customer service procedures, or you re an established company looking to revamp your customer service to answer new market needs, Extra Mile is the resource for you. ... En savoir plus

    $15.99 CAD

  • Shopper Marketing

    How to Increase Purchase Decisions at the Point of Sale

    par Ville Maila, Markus Ståhlberg ...
    Shopper Marketing details how marketers can influence the buying decision in-store. The 35 contributors from top companies around the world have packed the book with practical advice on shopper needs and trends, retail environments, effective packaging and much more to equip product and brand managers, packaging experts, merchandising specialists and more with the tools they need to be successful ... En savoir plus

    $50.99 CAD

  • 7 Steps to Super Selling Success

    par MK Miller ...
    Too often salespeople get caught-up in doing things that do not have any great influence on successfully selling in today's fast-paced, dog-eat-dog, world. Everything from management faddism, organisational politics, blow-in and blow-hard guru consultants, and omnipresent technology; can cause a fatal drag on salesperson performance. When you are having that uncomfortable interview about your ... En savoir plus

    $0.99 CAD

  • The Future of Drug Discovery

    Who Decides Which Diseases to Treat?

    par Tamas Bartfai, Graham V. Lees ...
    The Future of Drug Discovery: Who decides which diseases to treat? provides a timely and detailed look at the efforts of the pharmaceutical industry and how they relate, or should relate, to societal needs. The authors posit that as a result of increasing risk aversion and accelerated savings in research and development, the industry is not developing drugs for increasingly prevalent diseases, ... En savoir plus

    $39.99 CAD

  • Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

    par Adrienne Boissy, Timothy Gilligan, ...
    Put relationship-centered communication at the forefront of careToday, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build ... En savoir plus

    $41.79 CAD

  • The Strategic Storyteller

    Content Marketing in the Age of the Educated Consumer

    par Alexander Jutkowitz ...
    The world needs more storytellers.Storytelling is an inherently innovative activity.When organizations find their best stories and tell them to the world, they’re not only building a reputation, they're flexing the same muscles that allow them to pivot quickly around crisis or opportunity, and solve problems more creatively.For individuals, crafting stories is the primary way we can make sense of ... En savoir plus

    $19.99 CAD

  • An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

    par Thomas H. Lee, MD ...
    The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize ... En savoir plus

    $37.99 CAD