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« john futterknect »

1-12 sur 12 résultats pour « john futterknect »
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  • Customer Tells

    Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals

    par Dr. Marty Seldman, John Futterknect, Dr. Ben Sorensen ...
    What do championship poker players and world-class salespeople have in common? The ability to read people. Customers “tell” us how to deliver the highest levels of service. If we pay attention to them, listen to their words, and observe their behavior, they will guide us to do the following: • Treat them the way they want to be treated. • Meet and exceed their expectations. • Provide a positive, ... En savoir plus

    $15.99 CAD

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  • Playing Big

    Practical Wisdom for Women Who Want to Speak Up, Create, and Lead

    par Tara Mohr ...
    A groundbreaking women’s leadership expert and popular conference speaker gives women the practical skills to voice and implement the changes they want to see—in themselves and in the worldIn her coaching and programs for women, Tara Mohr saw how women were "playing small" in their lives and careers, were frustrated by it, and wanted to "play bigger." She has devised a proven way for them to ... En savoir plus

    $12.99 CAD

  • Own the Room

    Discover Your Signature Voice to Master Your Leadership Presence

    par Amy Jen Su, Muriel Maignan Wilkins ...
    Find your signature voice.People are drawn to and influenced by leaders who communicate authentically, connect easily with people, and have immediate impact. So how do you become one of them? How can you learn to "own the room"? This book will help you develop your leadership presence.According to Amy Jen Su and Muriel Maignan Wilkins, leadership presence is the ability to consistently and clearly ... En savoir plus

    $33.99 CAD ou Gratuit avec Kobo Plus

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT

    par Paul Marciano ...
    Advance praise for Carrots and Sticks Don't Work:"Paul Marciano provides a wealth of prescriptive advice that absolutely makes sense. You can actually open the book to any chapter and gain ideas for immediate implementation." -- Beverly Kaye, coauthor of Love 'Em or Lose 'Em"This book should be in the hands of anyone who has to get work done through other people! It's an invaluable tool for any ... En savoir plus

    $28.69 CAD

  • Leadership 2.0

    par Travis Bradberry, Jean Greaves ...
    Sharing discoveries from a groundbreaking study that separated the leadership skills that get results from those that are inconsequential or harmful, Leadership 2.0  introduces a new paradigm of leadership.In today’s fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us adapt and strike out ahead of the pack ... En savoir plus

    $17.99 CAD ou Gratuit avec Kobo Plus

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • Workplace Genie

    An Unorthodox Toolkit to Help Transform Your Work Relationships and Get the Most from Your Career

    par Natalie Canavor, Susan Dowell, LCSW ...
    From time to time, many of us might wish for a genie to transform our workplace. But what if you yourself had that power? Workplace Genie shows employees, entrepreneurs, and virtual workers how to handle challenging work relationships in unorthodox ways. Melding the proven ideas of a communications expert and leading psychotherapist, this book gives readers a powerful new toolbox to connect with ... En savoir plus

    $15.94 CAD

  • Coaching the Sale

    Discover the Issues, Discuss Solutions, and Decide an Outcome

    par Gary DeMoss, Tim Ursiny Ph.D. ...
    Selling in the 21st century is a whole new game. Every day you face educated and skeptical buyers who are tired of traditional sales techniques and tricks. A whole new playbook is needed to focus on what works and unlock your potential.Coaching the Sale brings the power of coaching to the sales process. It involves a respectful approach in which you create solutions with your prospects, resulting ... En savoir plus

    $24.99 CAD

  • HBR Guide to Coaching Employees (HBR Guide Series)

    par Harvard Business Review ...
    Collections series HBR Guide
    Help your employees help themselves.As a manager in today’s business world, you can’t just tell your direct reports what to do: You need to help them make their own decisions, enable them to solve tough problems, and actively develop their skills on the job.Whether you have a star on your team who’s eager to advance, an underperformer who’s dragging the group down, or a steady contributor who ... En savoir plus

    $23.99 CAD ou Gratuit avec Kobo Plus

  • The Now Habit at Work

    Perform Optimally, Maintain Focus, and Ignite Motivation in Yourself and Others

    par Neil Fiore PhD ...
    Increase productivity, efficiency, and full-brain power when you apply Now Habit strategies to your businessWhat if working harder, stressing more, and putting in more hours aren't the secret to success? What if truly effective managers, entrepreneurs, and businesspeople simply use more of their brain to make creative decisions, work in the zone, and live more fully in the process?The Now Habit at ... En savoir plus

    $18.99 CAD

  • Think Excellence

    Harnessing Your Power to Succeed Beyond Greatness

    par Chaim Y. Botwinick ...
    In this practical guide, an educator shares nine principles aimed at helping readers achieve excellence in their careers and in life.We live in a world that places importance and value on achieving the highest levels of personal, social, and professional performance. Think Excellence was born of a concept used to help motivate others to create a mindset that assesses individual and collective ... En savoir plus

    $11.19 CAD ou Gratuit avec Kobo Plus

  • The Extraordinary Coach: How the Best Leaders Help Others Grow

    How the Best Leaders Help Others Grow

    par Kathleen Stinnett, John H. Zenger ...
    COACH YOUR BUSINESS TO SUCCESS USINGTHIS “INTERACTIVE” APPROACH FROM TWO OF TODAY’SMOST FORWARD-THINKING LEADERSHIP GURUS“A wonderful and indispensable guide to the practice of coaching. The authors are among the mostseasoned practitioners around . . . and it shows! Whether you are coaching subordinates or clients,you will want to keep this book close at hand—full of detailed guidance.”—Jay A. ... En savoir plus

    $35.69 CAD

  • Radical Collaboration

    Five Essential Skills to Overcome Defensiveness and Build Successful Relationships

    par James W. Tamm, Ronald J. Luyet ...
    The second edition of the essential guide, updated with new research and observations to help twenty-first century organizations create models for effective collaboration and teamwork.Collaborative skills have never been more important to a company’s success and these communication skills are essential for every worker today. Radical Collaboration is a how-to-manual for creating trusting, ... En savoir plus

    $11.99 CAD