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« joseph a michelli »

1-12 sur 24 résultats pour « joseph a michelli »
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  • Mercedes-Benz. Driven to delight

    Estrategias de excelencia en el servicio al cliente

    par Joseph A. Michelli ...
    Esta es la historia de cómo Mercedes Benz supo identificar los deseos, necesidades y sueños de sus clientes.El plan que ayudó a hacer de Mercedes-Benz una de las organizaciones más efectivas del mundo en el servicio al cliente.El sólo nombre de Mercedes-Benz hace que te imagines lujo, innovación, calidad y desempeño, pero se necesita algo más que un producto de clase mundial para superar a la ... En savoir plus

    $11.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • Starbucks, la fórmula del éxito

    par Joseph A. Michelli ...
    Starbucks, la fórmula del éxito es una mirada penetrante al funcionamiento interno de una de las marcas más exitosas de hoy.¡Sé un líder empresarial! Conoce los 5 principios de liderazgo que llevaron a Starbucks a convertirse en una de las marcas más exitosas de la actualidad.Starbucks, la fórmula del éxito, ofrece una perspectiva sobre los principios de liderazgo que impulsaron el resurgimiento ... En savoir plus

    $11.99 CAD

  • Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

    par Joseph A. Michelli ...
    "A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans."--Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0"I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the ... En savoir plus

    $42.99 CAD

  • Customer Magic—The Macquarie Way

    How to Reimagine Customer Experience to Transform Your Business

    par Joseph A. Michelli ...
    Customer Magic—The Macquarie Way shines a light on how an Australian technology company grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company. In a market notorious for underserving and overcharging customers, Macquarie Technology harnessed the magic of customer experience to achieve seemingly impossible customer-centric results and become world leaders in ... En savoir plus

    $17.99 CAD ou Gratuit avec Kobo Plus

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

    5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

    par Joseph A. Michelli ...
    **New from bestselling author Joseph Michelli!How Airbnb has disrupted the hospitality industry for unparalleled success—critical lessons that apply to any 21st Century business**No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how ... En savoir plus

    $27.79 CAD

  • Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    par Joseph A. Michelli ...
    THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!“Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.”—Lynda Resnick, ... En savoir plus

    $41.79 CAD

  • De Starbucks strategie

    de grondbeginselen van een goede relatie met je klanten, binding met je werknemers en kennis van je producten

    Traduit par Gerard Grasman ...
    par Joseph A. Michelli ...
    Blink net zo uit als Starbucks!Door een uitgekiende strategie van Starbucks is koffie bestellen veranderd in een cultureel fenomeen. Michelli toont in dit boek welke leiderschapsstrategieën zorgen voor het succes van deze keten. En hoe het bedrijf erin slaagde de economische crises te verwerken.‘Neem een kop koffie, leg je voeten op tafel en lees dit boek!’ – Ken Blanchard, auteur van De One ... En savoir plus

    $16.69 CAD

  • All Business Is Personal

    One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

    par Joseph A. Michelli ...
    From organizational consultant and bestselling author Joseph Michelli, a close look at the groundbreaking practices at Amazon’s One Medical, revealing the key strategies that make them a revolutionary force in healthcare and an inspiration for all industries.What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming ... En savoir plus

    $19.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • The Mindchamps Way: How To Turn An Idea Into A Global Movement (Second Edition)

    par Joseph A Michelli ...
    How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organization?Find out in The MindChamps Way …In this second edition of his insightful study of the strategy and leadership behind MindChamps, Joseph Michelli shares the unique philosophy and the values-driven strategies of this dynamic organization, whose ... En savoir plus

    $24.99 CAD

  • Starbucks Leadership Lessons

    par Joseph A. Michelli ...
    TWO E-BOOKS IN ONEThe Starbucks ExperienceThe Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there ... En savoir plus

    $47.99 CAD

  • Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

    par Joseph A. Michelli ...
    From business guru Joseph Michelli―the leadership lessons needed to thrive beyond the greatest business crisis in modern historyCOVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli—the world-renowned business expert who has cracked the leadership codes of Starbucks, Airbnb, Mercedes-Benz USA, and many other top companies—went to work. He ... En savoir plus

    $24.79 CAD

  • Mindchamps Way, The: How To Turn An Idea Into A Global Movement

    par Joseph A Michelli ...
    How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organisation?Find out in The MindChamps Way ...In his latest insightful study of strategy and leadership, Joseph Michelli (#1 New York Times & Wall Street Journal Bestselling Author), shares the unique philosophy and the values-driven strategies of a dynamic ... En savoir plus

    $21.99 CAD