Rakuten Kobo

Panier

Article(s) non disponible(s) à la vente

Veuillez vérifier votre panier. Vous pouvez supprimer le ou les articles qui ne sont pas disponibles maintenant ou nous les supprimerons automatiquement au moment du règlement de la commande.

articlesarticle

- Accès illimité aux eBooks
  
  Accès illimité aux livres audio
  
  Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions
  
  Obtenez 1 crédit chaque mois pour le livre audio de votre choix
  
  Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions
  
  Accès illimité aux eBooks
  
  Accès illimité aux livres audio
  
  Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions
  Livre audio
  par ,
  
  Disponible:
  
  . Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions.
  
  Précommander
  1 livre audio par mois
  
  + Essai GRATUIT de 30 jours
  
  Offre spéciale
  
  Obtenez 1 crédit chaque mois pour un livre audio de votre choix
  
  * Aucun engagement. Résiliez votre abonnement à tout moment.
  
  GRATUIT

articlesarticle

Accès illimité aux eBooks

Accès illimité aux livres audio

Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions

Obtenez 1 crédit chaque mois pour le livre audio de votre choix

Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions

Accès illimité aux eBooks

Accès illimité aux livres audio

Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions
Livre audio
par ,

Disponible:
. Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions.

Précommander
1 livre audio par mois

+ Essai GRATUIT de 30 jours

Offre spéciale

Obtenez 1 crédit chaque mois pour un livre audio de votre choix

* Aucun engagement. Résiliez votre abonnement à tout moment.

GRATUIT

Recommandé pour vous

Skip side bar filters

The Toyota Way to Service Excellence (PB)

Lean Transformation in Service Organizations

par Jeffrey K. Liker, Karyn Ross ...

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you ... En savoir plus

$38.99 CAD

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you
... En savoir plus
The Kind Leader

A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness

par Karyn Ross ...

Kindness and leadership aren’t often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used: authentic, bold, challenging, charismatic, decisive, empowering, fearless, goal-oriented, humble, inspiring, original, passionate, role-model, strategic and transparent, to name of a few. And though there are many more that come to mind, kindness isn’t one of ... En savoir plus

$67.32 CAD

Aussi disponible en : Livre audio

Kindness and leadership aren’t often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used: authentic, bold, challenging, charismatic, decisive, empowering, fearless, goal-oriented, humble, inspiring, original, passionate, role-model, strategic and transparent, to name of a few. And though there are many more that come to mind, kindness isn’t one of
... En savoir plus

Aussi disponible en : Livre audio
How to Coach for Creativity and Service Excellence

A Lean Coaching Workbook

par Karyn Ross ...

How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a self-contained workbook, in which the reader completes twenty-one days of practical exercises and activities focused on creativity, lean and coaching (one set per day). This will enable the reader to develop their capability and confidence to be creative, adapt lean principles, practices and tools to their unique ... En savoir plus

$56.33 CAD

How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a self-contained workbook, in which the reader completes twenty-one days of practical exercises and activities focused on creativity, lean and coaching (one set per day). This will enable the reader to develop their capability and confidence to be creative, adapt lean principles, practices and tools to their unique
... En savoir plus
El modelo Toyota para la excelencia en los servicios. Ebook.

Transformación lean en empresas de servicios

par Jeffrey K. Liker, Karyn Ross ...

El método Toyota, una exitosa filosofía de gestión, muestra a las empresas de servicios cómo ganar valor y obtener mejores resultados. Esta innovadora guía de Jeffrey Liker, imprescindible para los profesionales que se dedican a los servicios, toma los principios lean del método Toyota y los aplica a sectores donde la calidad del servicio es crucial para el éxito. El famoso modelo 4P de Liker le ... En savoir plus

$29.72 CAD

El método Toyota, una exitosa filosofía de gestión, muestra a las empresas de servicios cómo ganar valor y obtener mejores resultados. Esta innovadora guía de Jeffrey Liker, imprescindible para los profesionales que se dedican a los servicios, toma los principios lean del método Toyota y los aplica a sectores donde la calidad del servicio es crucial para el éxito. El famoso modelo 4P de Liker le
... En savoir plus
Livre audio

The Kind Leader

A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness

par Karyn Ross ...

Lu par Jennifer Sun Bell ...

Version Longue

7 heure 52 min

Kindness and leadership aren't often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used. And though there are many more that come to mind, kindness isn't one of them. And here's the problem with that.What a leader models—how they think, speak, and act—influences the people they lead. Leaders who think, speak, and act unkindly give legitimacy and ... En savoir plus

$27.99 CAD

Aussi disponible en : eBook

Kindness and leadership aren't often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used. And though there are many more that come to mind, kindness isn't one of them. And here's the problem with that.What a leader models—how they think, speak, and act—influences the people they lead. Leaders who think, speak, and act unkindly give legitimacy and
... En savoir plus

Aussi disponible en : eBook
Livre audio

The Toyota Way to Service Excellence

Lean Transformation in Service Organizations

par Jeffrey K. Liker, Karyn Ross ...

Version Longue

15 heure 41 min

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you ... En savoir plus

$35.99 CAD

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you
... En savoir plus

Accelerate

Building Strategic Agility for a Faster-Moving World

par John P. Kotter ...

Based on the award-winning article in Harvard Business Review, from global leadership expert John Kotter.It’s a familiar scene in organizations today: a new competitive threat or a big opportunity emerges. You quickly create a strategic initiative in response and appoint your best people to make change happen. And it does-but not fast enough. Or effectively enough. Real value gets lost and, ... En savoir plus

$29.99 CAD ou Gratuit avec Kobo Plus

Based on the award-winning article in Harvard Business Review, from global leadership expert John Kotter.It’s a familiar scene in organizations today: a new competitive threat or a big opportunity emerges. You quickly create a strategic initiative in response and appoint your best people to make change happen. And it does-but not fast enough. Or effectively enough. Real value gets lost and,
... En savoir plus
The Talent Masters

Why Smart Leaders Put People Before Numbers

par Bill Conaty, Ram Charan ...

If talent is the leading indicator of whether a business is up or down, a success or a failure (and it is) . . . do you know how to accurately judge raw human talent? Understand a person's unique combination of traits? Develop that talent? Convert what supposedly are "soft" subjective judgments about people into objective criteria that are as specific, verifiable, and concrete as the contents of a ... En savoir plus

Prix courant $16.99 CAD Maintenant $13.99 CAD

Aussi disponible en : Livre audio

If talent is the leading indicator of whether a business is up or down, a success or a failure (and it is) . . . do you know how to accurately judge raw human talent? Understand a person's unique combination of traits? Develop that talent? Convert what supposedly are "soft" subjective judgments about people into objective criteria that are as specific, verifiable, and concrete as the contents of a
... En savoir plus

Aussi disponible en : Livre audio
Touch

Five Factors to Growing and Leading a Human Organization

par Tod Maffin, Mark Blevis ...

In today’s technology-led pursuit of efficiency, we’ve removed the humanity from business. Here’s how to correct that.For better or worse, digital business has fundamentally changed how organizations hire staff, market their services, and connect with stakeholders. The problem is, in an effort to use technology to connect with people more effectively, we have lost the humanity - that critical ... En savoir plus

$8.99 CAD ou Gratuit avec Kobo Plus

In today’s technology-led pursuit of efficiency, we’ve removed the humanity from business. Here’s how to correct that.For better or worse, digital business has fundamentally changed how organizations hire staff, market their services, and connect with stakeholders. The problem is, in an effort to use technology to connect with people more effectively, we have lost the humanity - that critical
... En savoir plus
Dual Transformation

How to Reposition Today's Business While Creating the Future

par Scott D. Anthony, Clark G. Gilbert, Mark W. Johnson ...

Game-changing disruptions will likely unfold on your watch. Be ready.In Dual Transformation, Scott Anthony, Clark Gilbert, and Mark Johnson propose a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming your business in the face of imminent disruption. Dual Transformation shows you how your company can come out of a market shift stronger and more ... En savoir plus

$31.99 CAD ou Gratuit avec Kobo Plus

Aussi disponible en : Livre audio

Game-changing disruptions will likely unfold on your watch. Be ready.In Dual Transformation, Scott Anthony, Clark Gilbert, and Mark Johnson propose a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming your business in the face of imminent disruption. Dual Transformation shows you how your company can come out of a market shift stronger and more
... En savoir plus

Aussi disponible en : Livre audio
Change Management Training

par Elaine Biech ...

We need to change how we change.Successful organizations are proactive about change and can turn obstacles into opportunities. Thus managing change—its constant barrage, faster pace, and complexity—has become a required skill for leaders, managers, and employees alike.In Change Management Training, master trainer and innovator Elaine Biech presents a complete lineup of workshop resources and tools ... En savoir plus

$72.99 CAD ou Gratuit avec Kobo Plus

We need to change how we change.Successful organizations are proactive about change and can turn obstacles into opportunities. Thus managing change—its constant barrage, faster pace, and complexity—has become a required skill for leaders, managers, and employees alike.In Change Management Training, master trainer and innovator Elaine Biech presents a complete lineup of workshop resources and tools
... En savoir plus
Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process

par Kimberly Watson-Hemphill, Kristine Nissen Bradley ...

The New and Definitive User’s Guide to Lean Six SigmaIf you’re a business manager, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own ... En savoir plus

$45.99 CAD

The New and Definitive User’s Guide to Lean Six SigmaIf you’re a business manager, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own
... En savoir plus

Kobo Rakuten

Liseuses

Applis

Accessoires

Qu'est ce que les Kobo Super Points ?

Faites-vous plaisir

Panier

Vous profitez des avantages réservés aux VIP !

Votre panier est vide

Disponible:

1 livre audio par mois

+ Essai GRATUIT de 30 jours

Disponible:

1 livre audio par mois

+ Essai GRATUIT de 30 jours

Recommandé pour vous

« karyn ross »

The Toyota Way to Service Excellence (PB)

The Kind Leader

How to Coach for Creativity and Service Excellence

El modelo Toyota para la excelencia en los servicios. Ebook.

The Kind Leader

The Toyota Way to Service Excellence

Les lecteurs de ces romans ont aussi aimé

Accelerate

The Talent Masters

Touch

Dual Transformation

Change Management Training

Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process

Liseuses

Applis

Accessoires

Panier

Vous profitez des avantages réservés aux VIP !

Votre panier est vide

Disponible:

1 livre audio par mois

+ Essai GRATUIT de 30 jours

Disponible:

1 livre audio par mois

+ Essai GRATUIT de 30 jours

Recommandé pour vous

« karyn ross »

Afficher :

Les lecteurs de ces romans ont aussi aimé