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Legendary Service: The Key is to Care

par Ken Blanchard, Victoria Halsey, Kathy Cuff ...

Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way ... En savoir plus

$25.99 CAD

Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way
... En savoir plus
Experiência inesquecível para o cliente

Estratégias para revolucionar o atendimento

par Ken Blanchard, Kathy Cuff, Vicki Halsey ...

Oferecer um grande serviço ao consumidor é fundamental para qualquer organização. A maioria das pessoas ainda considera que o serviço que elas recebem seja, no mínimo, mediano. Empresas de sucesso aliam uma experiência inesquecível ao cliente a um negócio próspero. Elas reconhecem que o modo como os funcionários tratam os clientes está diretamente relacionado ao modo como os chefes tratam os ... En savoir plus

$3.99 CAD

Oferecer um grande serviço ao consumidor é fundamental para qualquer organização. A maioria das pessoas ainda considera que o serviço que elas recebem seja, no mínimo, mediano. Empresas de sucesso aliam uma experiência inesquecível ao cliente a um negócio próspero. Elas reconhecem que o modo como os funcionários tratam os clientes está diretamente relacionado ao modo como os chefes tratam os
... En savoir plus

Great Leaders Grow

Becoming a Leader for Life

par Ken Blanchard, Mark Miller ...

The international bestselling authors return to share the four ways leaders must challenge themselves in order to fulfill their highest potential.Successful leaders don't rest on their laurels because leadership is not a title on a business card. Leadership is a living process—and life means growth. As Ken Blanchard and Mark Miller write in the introduction, "the path to increased influence, ... En savoir plus

$17.99 CAD ou Gratuit avec Kobo Plus

Aussi disponible en : Livre audio

The international bestselling authors return to share the four ways leaders must challenge themselves in order to fulfill their highest potential.Successful leaders don't rest on their laurels because leadership is not a title on a business card. Leadership is a living process—and life means growth. As Ken Blanchard and Mark Miller write in the introduction, "the path to increased influence,
... En savoir plus

Aussi disponible en : Livre audio
Leadership and the One Minute Manager

Increasing Effectiveness Through Situational Leadership II

par Ken Blanchard, Patricia Zigarmi, Drea Zigarmi ...

This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager teaches leaders the world-renowned method of developing self-reliance in those they manage: SLII®.In Leadership and the One Minute Manager you’ll learn why tailoring management styles to individual employees is so important for effective performance management; why knowing when to delegate, ... En savoir plus

$15.99 CAD

This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager teaches leaders the world-renowned method of developing self-reliance in those they manage: SLII®.In Leadership and the One Minute Manager you’ll learn why tailoring management styles to individual employees is so important for effective performance management; why knowing when to delegate,
... En savoir plus
Maximum Achievement

Strategies and Skills that Will Unlock Your Hidden

par Brian Tracy ...

Brian Tracy is one of the world's leading authorities on success and personal achievement, addressing more than 100,000 men and women each year in public and private seminars. In Maximum Achievement, he gives you a powerful, proven system -- based on twenty-five years of research and practice -- that you can apply immediately to get better results in every area of your life.You learn ideas, ... En savoir plus

$14.99 CAD

Brian Tracy is one of the world's leading authorities on success and personal achievement, addressing more than 100,000 men and women each year in public and private seminars. In Maximum Achievement, he gives you a powerful, proven system -- based on twenty-five years of research and practice -- that you can apply immediately to get better results in every area of your life.You learn ideas,
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7 Strategies for Wealth & Happiness

Power Ideas from America's Foremost Business Philosopher

par Jim Rohn ...

Unlock the fountain of prosperity inside of you with easy-to-implement, comprehensive strategies for bettering yourself personally, professionally, and financially, from award-winning entrepreneur and motivational speaker Jim Rohn.“I truly believe Jim Rohn is an extraordinary human being whose philosophy can enhance the quality of life for anyone.”—Anthony RobbinsYou don’t have to choose between ... En savoir plus

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Aussi disponible en : Livre audio

Unlock the fountain of prosperity inside of you with easy-to-implement, comprehensive strategies for bettering yourself personally, professionally, and financially, from award-winning entrepreneur and motivational speaker Jim Rohn.“I truly believe Jim Rohn is an extraordinary human being whose philosophy can enhance the quality of life for anyone.”—Anthony RobbinsYou don’t have to choose between
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The 7 Habits of Highly Effective People Personal Workbook

par Stephen R. Covey ...

Internationally renowned leadership authority and bestselling author Stephen R. Covey presents a personal hands-on companion to the landmark The 7 Habits of Highly Effective People, which has become a touchstone for individuals, families, and businesses around the world. The overwhelming success of Stephen R. Covey's principle-centered philosophy is a testament to the millions who have benefited ... En savoir plus

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Internationally renowned leadership authority and bestselling author Stephen R. Covey presents a personal hands-on companion to the landmark The 7 Habits of Highly Effective People, which has become a touchstone for individuals, families, and businesses around the world. The overwhelming success of Stephen R. Covey's principle-centered philosophy is a testament to the millions who have benefited
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The Complete Guide to Finding the Birds of Australia

par Richard Thomas, Sarah Thomas, David Andrew, Alan McBride ...

First published in 1994, The Complete Guide to Finding the Birds of Australia was the first ever book of its type in Australia – a complete guide to locating every resident bird species in Australia, plus supplementary information on where to find rarities, migratory species and logistical information. This fully revised second edition expands on the best-selling appeal of the first, describing ... En savoir plus

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First published in 1994, The Complete Guide to Finding the Birds of Australia was the first ever book of its type in Australia – a complete guide to locating every resident bird species in Australia, plus supplementary information on where to find rarities, migratory species and logistical information. This fully revised second edition expands on the best-selling appeal of the first, describing
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The Economy of Ireland

National and Sectoral Policy Issues

Modifié par John W. O'Hagan, Carol Newman ...

An essential book for students of economics as well as economists and policymakers. The twelfth edition of this enduring and popular book surveys all major changes in the Irish economy in the past fifteen years, with particular emphasis on the last five years. In this new edition, the authors examine: - The broad historical context to a study of the Irish economy. - Ireland's hard landing, ... En savoir plus

$32.99 CAD ou Gratuit avec Kobo Plus

An essential book for students of economics as well as economists and policymakers. The twelfth edition of this enduring and popular book surveys all major changes in the Irish economy in the past fifteen years, with particular emphasis on the last five years. In this new edition, the authors examine: - The broad historical context to a study of the Irish economy. - Ireland's hard landing,
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Contemporary Security Management

par John Fay ...

Contemporary Security Management, Third Edition teaches security professionals how to operate an efficient security department and how to integrate smoothly with other groups inside and outside their own organizations. Fay demonstrates the specifics of security management: - how to organize, plan, develop and manage a security operation. - how to identify vulnerabilities. - how to determine the ... En savoir plus

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Contemporary Security Management, Third Edition teaches security professionals how to operate an efficient security department and how to integrate smoothly with other groups inside and outside their own organizations. Fay demonstrates the specifics of security management: - how to organize, plan, develop and manage a security operation. - how to identify vulnerabilities. - how to determine the
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Leading the Lean Healthcare Journey

Driving Culture Change to Increase Value, Second Edition

par Joan Wellman, Pat Hagan, Howard Jeffries, Cara Bailey ...

This book reveals and describes the leadership and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. The book's delivery strategy revolves around personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System. ... En savoir plus

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This book reveals and describes the leadership and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. The book's delivery strategy revolves around personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System.
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Rethinking Utility Customer Care

Satisfying Your Always-Connected, Always-On Customers

par Todd W. Arnold ...

Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence of these two trends-the "smart customer" with smart energy-revealing the implications, challenges, ... En savoir plus

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Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence of these two trends-the "smart customer" with smart energy-revealing the implications, challenges,
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Legendary Service: The Key is to Care

Experiência inesquecível para o cliente

Les lecteurs de ces romans ont aussi aimé

Great Leaders Grow

Leadership and the One Minute Manager

Maximum Achievement

7 Strategies for Wealth & Happiness

The 7 Habits of Highly Effective People Personal Workbook

The Complete Guide to Finding the Birds of Australia

The Economy of Ireland

Contemporary Security Management

Leading the Lean Healthcare Journey

Rethinking Utility Customer Care

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