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« larry hochman »

1-12 sur 12 résultats pour « larry hochman »
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  • The Relationship Revolution

    Closing the Customer Promise Gap

    par Larry Hochman ...
    YOUR CUSTOMERS ARE ANGRY. VERY ANGRY!The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now deeply cynical. Trust in business is at an all-time low.This defining moment calls for nothing less than a 'Relationship Revolution'. The businesses that will prevail will be the ones who understand that ... En savoir plus

    $24.99 CAD

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  • Chief Customer Officer 2.0

    How to Build Your Customer-Driven Growth Engine

    par Jeanne Bliss ...
    A Customer Experience Roadmap to Transform Your Business and CultureChief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.And it will take years off your learning curve.Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the ... En savoir plus

    $23.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • When Digital Becomes Human

    The Transformation of Customer Relationships

    par Steven Van Belleghem ...
    WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first ... En savoir plus

    $42.99 CAD

  • Delivering Knock Your Socks Off Service

    par Performance Research Associates ...
    What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the ... En savoir plus

    $10.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • Selling in a New Market Space: Getting Customers to Buy Your Innovative and Disruptive Products

    par Brian Burns, Tom Snyder ...
    Your new product has changed the rules of the market. Now, you have to change the rules for selling it . . .Providing a truly innovative product or service is the difference between life and death for companies today. But once you’ve produced it, you have to answer the next big question: How do I sell this unique offering to customers who don’t even know they have a need for it?Brian C. Burns and ... En savoir plus

    $35.69 CAD

  • Rethinking Reputation

    How PR Trumps Marketing and Advertising in the New Media World

    par Fraser P. Seitel, John Doorley ...
    Why PR is more important than advertising or marketing - and how to harness its power to get new customers and protect your reputation in today's media-saturated world.Good public relations is no longer just icing--it's a strategic imperative more important to your competitive success than even advertising or marketing. This is true whether you're a century-old multibillion-dollar corporation or a ... En savoir plus

    $17.59 CAD

  • Take Their Breath Away

    How Imaginative Service Creates Devoted Customers

    par Chip R. Bell, John R. Patterson ...
    Praise for Take Their Breath Away"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."—Seth Godin, author of Purple Cow and Tribes"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV ... En savoir plus

    $19.99 CAD

  • Finding the Sticking Point

    Increase Sales by Transforming Customer Resistance into Customer Engagement

    par Brady G. Wilson ...
    This brief, incisive, and entertaining book will take you to that place where sales are made with energy and flow. Finding the Sticking Point shows you how to converse with your customers in ways that help you:Find the point of resistance to a saleDetect its connection of this point of resistance to your cutomer's emotional needs and energizersBuild a relationship based on trustIncrease your sales ... En savoir plus

    $10.99 CAD ou Gratuit avec Kobo Plus

  • Creating Great Customer Service

    par Herbert M. Sancianco ...
    This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve on an existing one that is deficient in many ways. It will help a company—large or small—to determine how their customer service program should be developed to keep customers happy and satisfied. ... En savoir plus

    $2.68 CAD

  • Essential Skills: Customer Service Vocabulary Building Workbook

    par Jennifer Wilkins ...
    This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost ... En savoir plus

    $11.99 CAD

  • The Heart of Hospitality

    Great Hotel and Restaurant Leaders Share Their Secrets

    par Micah Solomon ...
    Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel ... En savoir plus

    $13.99 CAD ou Gratuit avec Kobo Plus

  • How to Care for Your Customers

    par Dr Jim Porter ...
    Entrepreneurs Brief Guide - How to Care for Your Customers.Almost all successful businesses have an excellent customer care service. Defined as caring for your customers during and after their purchase and presenting them with value for money, customer care yields very fruitful results for the business. Satisfied and contented customers become loyal to your business and might also start ... En savoir plus

    $4.99 CAD ou Gratuit avec Kobo Plus