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« laura cooley »

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  • Communication Rx: Transforming Healthcare Through Relationship-Centered Communication

    par Calvin L. Chou, Laura Cooley ...
    A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in HealthcareResearch shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. ... En savoir plus

    $41.79 CAD

  • Livre audio

    Communication Rx

    Transforming Healthcare Through Relationship-Centered Communication

    par Calvin L. Chou, Laura Cooley ...

    Version Longue

    7 heure 52 min

    A proven prescription for effective communication that will empower health professionals to deliver the highest quality care-from the Academy of Communication in HealthcareResearch shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. ... En savoir plus

    $27.99 CAD

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  • The Exceptional Presenter: A Proven Formula To Open Up And Own The Room

    par Timothy Koegel ...
    It’s often reported that the number one fear among American adults is public speaking. But in today’s competitive business world, effective communication is a crucial skill, and the cost of being less than effective is quite high. From the White House to boardrooms worldwide, Tim Koegel has strengthened presentations, media relations and communications skills of CEOs and world leaders alike with ... En savoir plus

    $22.99 CAD ou Gratuit avec Kobo Plus

  • Body Language: The Secrets Of Body Language, Learn How To Read Body Language & Understand Body Language In Life And Business

    par Richard Carroll ...
    Today only, get Body Language: The Secrets Of Body Language, Learn How To Read Body Language & Understand Body Language In Life And BusinessThis book contains proven steps and strategies on how to understand the hidden meanings of body language. "Body Language: The Secrets Of Body Language, Learn How To Read Body Language & Understand Body Language In Life And Business" helps you decode some of ... En savoir plus

    $3.99 CAD ou Gratuit avec Kobo Plus

  • Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

    par James Merlino ...
    THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as ... En savoir plus

    $41.99 CAD

  • Vocal Leadership: 7 Minutes a Day to Communication Mastery, with a foreword by Roger Goodell

    par Arthur Samuel Joseph ...
    Communicate like a LEADERResearch proves that the greatest impact speakers have in any conversation comes not only from the words they say but from the sound of their voices. In other words, it is not just the message but the messenger that matters.No one has a better grasp of this fact--and how to leverage it to your benefit--than Arthur Samuel Joseph, one of the world's leading communication ... En savoir plus

    $35.99 CAD

  • How to Be a Fierce Competitor

    What Winning Companies and Great Managers Do in Tough Times

    par Jeffrey J. Fox ...
    From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on itEconomic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share. In this eminently readable, practical resource for business ... En savoir plus

    $15.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • 1,001 Ways to Keep Customers Coming Back

    WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line

    par Donna Greiner, Theodore B. Kinni ...
    Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer LoyaltyImagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep ... En savoir plus

    $6.99 CAD

  • On the Cancer Frontier

    One Man, One Disease, and a Medical Revolution

    par Paul Marks, James Sterngold ...
    In 1950, a diagnosis of cancer was all but a death sentence. Mortality rates only got worse, and as late as 1986, an article in the New England Journal of Medicine lamented: "We are losing the war against cancer." Cancer is one of humankind's oldest and most persistent enemies; it has been called the existential disease.But we are now entering a new, and more positive, phase in this long campaign. ... En savoir plus

    $20.99 CAD

  • Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

    par Adrienne Boissy, Timothy Gilligan, ...
    Put relationship-centered communication at the forefront of careToday, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build ... En savoir plus

    $41.79 CAD

  • The Complete Idiot's Guide to Great Customer Service

    par Ron Karr ...
    You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how ... En savoir plus

    $12.99 CAD

  • An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

    par Thomas H. Lee, MD ...
    The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize ... En savoir plus

    $37.39 CAD