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The Heart of Hospitality

Great Hotel and Restaurant Leaders Share Their Secrets

par Micah Solomon ...

Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel ... En savoir plus

$13.99 CAD ou Gratuit avec Kobo Plus

Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel
... En savoir plus
Ignore Your Customers (and They'll Go Away)

The Simple Playbook for Delivering the Ultimate Customer Service Experience

par Micah Solomon ...

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom ... En savoir plus

$10.99 CAD

Aussi disponible en : Livre audio

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom
... En savoir plus

Aussi disponible en : Livre audio
Exceptional Service, Exceptional Profit

The Secrets of Building a Five-Star Customer Service Organization

par Leonardo Inghilleri, Micah Solomon ...

What if you could protect your business against competitive inroads, once and for all?Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader ... En savoir plus

$8.99 CAD

Aussi disponible en : Livre audio

What if you could protect your business against competitive inroads, once and for all?Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader
... En savoir plus

Aussi disponible en : Livre audio
Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

par Micah Solomon ...

Today’s most sought-after “customer service sleuth” and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyaltyCustomer service done right is one of today’s most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomon ... En savoir plus

$28.99 CAD

Today’s most sought-after “customer service sleuth” and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyaltyCustomer service done right is one of today’s most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomon
... En savoir plus
High-Tech, High-Touch Customer Service

Inspire Timeless Loyalty in the Demanding New World of Social Commerce

par Micah Solomon ...

Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn’t changed), the high-tech tools that could give you a customer service advantage ... En savoir plus

$9.99 CAD

Aussi disponible en : Livre audio

Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn’t changed), the high-tech tools that could give you a customer service advantage
... En savoir plus

Aussi disponible en : Livre audio
最極致的服務最賺錢：麗池卡登、寶格麗、迪士尼都知道:服務要有人情味:讓顧客有回家的感覺（暢銷改版）

Exceptional Service: Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

par 李奧納多．英格雷利, 麥卡．所羅門, Leonardo Inghilleri, Micah Solomon ...

Traduit par 陳琇玲 ...

Collections series 經營管理
知名的旅館集團麗池卡登，曾經詢問顧客，對於麗池有什麼期望。顧客大多數都回答「我們希望它就跟家一樣」。當他們進一步追問，才知道顧客想要的不是自己的家，而是夢寐以求的兒時家園——小時候你在家裏什麼事也不必做，有人很清楚你的個人喜好，「神奇地」為你打點好一切。不用怪景氣不好，市場競爭激烈……在任何時刻，你的最佳策略都是：以最頂級的服務，提升你顧客的忠誠度。當顧客對企業忠誠時，一切都會改變。對真正忠誠的顧客來說，你就是市場上唯一的商家，忠誠顧客的眼裡只有你。他們對價格不敏感、能容許小錯誤，而且他們是最自動的代言人，會幫你推廣你的品牌。建立忠誠顧客，就是要花時間去了解每一位顧客，然後利用簡單的系統將你對他們的了解，轉變成長久的商業關係。這樣一來，你提供的不只是一種商品，而是把整個交易轉變成一種私人關係。而顧客獲得的是實實在在的個人化體驗。本書中將會分享：實實在在、賓至如歸的服務該怎麼做 ... En savoir plus

$12.99 CAD

知名的旅館集團麗池卡登，曾經詢問顧客，對於麗池有什麼期望。顧客大多數都回答「我們希望它就跟家一樣」。當他們進一步追問，才知道顧客想要的不是自己的家，而是夢寐以求的兒時家園——小時候你在家裏什麼事也不必做，有人很清楚你的個人喜好，「神奇地」為你打點好一切。不用怪景氣不好，市場競爭激烈……在任何時刻，你的最佳策略都是：以最頂級的服務，提升你顧客的忠誠度。當顧客對企業忠誠時，一切都會改變。對真正忠誠的顧客來說，你就是市場上唯一的商家，忠誠顧客的眼裡只有你。他們對價格不敏感、能容許小錯誤，而且他們是最自動的代言人，會幫你推廣你的品牌。建立忠誠顧客，就是要花時間去了解每一位顧客，然後利用簡單的系統將你對他們的了解，轉變成長久的商業關係。這樣一來，你提供的不只是一種商品，而是把整個交易轉變成一種私人關係。而顧客獲得的是實實在在的個人化體驗。本書中將會分享：實實在在、賓至如歸的服務該怎麼做
... En savoir plus
Livre audio

The Heart of Hospitality

Great Hotel and Restaurant Leaders Share Their Secrets

par Micah Solomon ...

Lu par Kevin T. Collins ...

Version Longue

7 heure 10 min

The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), ... En savoir plus

$28.84 CAD ou Gratuit avec Kobo Plus

The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group),
... En savoir plus
Livre audio

Exceptional Service, Exceptional Profit

The Secrets of Building a Five-Star Customer Service Organization

par Leonardo Inghilleri, Micah Solomon ...

Lu par Sean Pratt ...

Version Longue

5 heure 39 min

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODINIn a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking ... En savoir plus

$38.99 CAD

Aussi disponible en : eBook

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODINIn a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking
... En savoir plus

Aussi disponible en : eBook
Livre audio

Can Your Customer Service Do This?

Create an Anticipatory Customer Experience that Builds Loyalty Forever

par Micah Solomon ...

Lu par Lyle Blaker ...

Version Longue

4 heure 34 min

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.In ... En savoir plus

$17.99 CAD

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.In
... En savoir plus
Livre audio

Ignore Your Customers (and They'll Go Away)

The Simple Playbook for Delivering the Ultimate Customer Service Experience

par Micah Solomon ...

Lu par Jakob Lewis, Gabe Wicks, John Behrens ...

Version Longue

5 heure 16 min

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom ... En savoir plus

$28.99 CAD

Aussi disponible en : eBook

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom
... En savoir plus

Aussi disponible en : eBook
Livre audio

High-Tech, High-Touch Customer Service

Inspire Timeless Loyalty in the Demanding New World of Social Commerce

par Micah Solomon ...

Lu par Micah Solomon, Sean Pratt ...

Version Longue

6 heure 7 min

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer.Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of ... En savoir plus

$38.99 CAD

Aussi disponible en : eBook

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer.Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of
... En savoir plus

Aussi disponible en : eBook

Livre audio

Decisive

How to Make Better Choices in Life and Work

par Chip Heath, Dan Heath ...

Lu par Kaleo Griffith ...

Version Longue

9 heure 9 min

Chip and Dan Heath, the bestselling authors of Switch and Made to Stick, tackle one of the most critical topics in our work and personal lives: how to make better decisions.　Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities: We’re overconfident. We seek out information that supports us and downplay information that doesn’t. We get ... En savoir plus

$24.00 CAD

Aussi disponible en : eBook

Chip and Dan Heath, the bestselling authors of Switch and Made to Stick, tackle one of the most critical topics in our work and personal lives: how to make better decisions.　Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities: We’re overconfident. We seek out information that supports us and downplay information that doesn’t. We get
... En savoir plus

Aussi disponible en : eBook

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經營管理

The Heart of Hospitality

Ignore Your Customers (and They'll Go Away)

Exceptional Service, Exceptional Profit

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

High-Tech, High-Touch Customer Service

最極致的服務最賺錢：麗池卡登、寶格麗、迪士尼都知道:服務要有人情味:讓顧客有回家的感覺（暢銷改版）

The Heart of Hospitality

Exceptional Service, Exceptional Profit

Can Your Customer Service Do This?

Ignore Your Customers (and They'll Go Away)

High-Tech, High-Touch Customer Service

Les lecteurs de ces romans ont aussi aimé

Decisive

Liseuses

Applis

Accessoires

Panier

Vous profitez des avantages réservés aux VIP !

Votre panier est vide

Disponible:

1 livre audio par mois

+ Essai GRATUIT de 30 jours

Disponible:

1 livre audio par mois

+ Essai GRATUIT de 30 jours

Recommandé pour vous

Meilleures séries dans ce pays : Canada

經營管理

Afficher :

Les lecteurs de ces romans ont aussi aimé