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« michael kunas »

1-12 sur 12 résultats pour « michael kunas »
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  • Implementing Service Quality based on ISO/IEC 20000

    A Management Guide

    par Michael Kunas ...
    Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you. ... En savoir plus

    $29.99 CAD ou Gratuit avec Kobo Plus

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  • Cloud computing

    Moving IT out of the office

    Modifié par BCS, The Chartered Institute for IT ...
    Cloud computing is considered to be one of the main business drivers for growth and innovation, and a global survey by Gartner listed cloud computing as one of the top three technology priorities for CIOs in 2012. Yet debate continues around its real benefits, security and data protection issues. The articles in this ebook look at different aspects of cloud computing, from strategic and ... En savoir plus

    $4.99 CAD

  • Lean and the Art of Cloud Computing Management

    par Gregor Petri ...
    About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud ... En savoir plus

    Gratuit

  • ITIL® 2011 Edition - A Pocket Guide

    par Jan van Bon ...
    For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT ... En savoir plus

    $30.99 CAD ou Gratuit avec Kobo Plus

  • Togaf Version 9.1

    a pocket guide

    par Andrew Josey, Rachel Harrison, Paul Homan, Tom van Sante, Mike Turner, Paul van der Merwe, Matthew F Rouse ...
    Collections Livre 1 - TOGAF Series
    his is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. It is the most prominent and reliable enterprise architecture ... En savoir plus

    $33.99 CAD

  • Passing the ITIL foundation excam 2011

    par David Pultorak, Jon E Nelson, Vince Pultorak ...
    Collections Livre 1 - Best practice
    This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. The content of this book is based on the ITIL® 2011 Edition core guidance and APMGs ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals ... En savoir plus

    $57.99 CAD

  • Prince2 for Beginners : For Certification and Study Guide for Project Management

    par Paul Holdbrook ...
    PRINCE2 (PRojects IN Controlled Environments) is a widely used method for managing projects, particularly in the United Kingdom as well as in other countries. I wrote this book to develop the reader’s working knowledge of all aspects of PRINCE2, with the goal of providing a truly useful self-study manual for the PRINCE2 Foundation qualification. The book is based on the most recent revisions to ... En savoir plus

    $4.99 CAD ou Gratuit avec Kobo Plus

  • ITIL® V3 - A Pocket Guide

    par Jan van Bon ...
    Note: This pocket book is available in several languages: English, German, French.This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the lifecycle approach? ... En savoir plus

    $30.99 CAD ou Gratuit avec Kobo Plus

  • TOGAF 9 Foundation Part 2 Exam Preparation Course in a Book for Passing the TOGAF 9 Foundation Part 2 Certified Exam - The How To Pass on Your First Try Certification Study Guide

    par William Manning ...
    With the worldwide surge in the demand for IT Professional skills, the TOGAF 9 Foundation Part 2 is one of the hottest certifications today. To pass the TOGAF 9 Foundation Part 2 exam, you need a no-gimmicks, no-nonsense book on the exam objectives. This is that book!TOGAF Version 9 Enterprise Edition is a detailed method and set of supporting resources for developing an Enterprise Architecture. ... En savoir plus

    $19.99 CAD ou Gratuit avec Kobo Plus

  • The IT Manager’s Guide to Continuous Delivery

    Delivering Software in Days

    par Andrew Phillips, Michiel Sens, Adriaan de Jonge, Mark van Holsteijn ...
    Turning good ideas into marketable software quickly is now a business imperative for every enterprise. Delivering software features faster and with high quality is the first critical step. The subsequent step is to rapidly collect feedback from users to guide the next set of ideas for further improvements. Critical software development objectives such as these set the stage for The IT Manager’s ... En savoir plus

    $4.11 CAD ou Gratuit avec Kobo Plus

  • Agile Testing

    How to Succeed in an Extreme Testing Environment

    par John Watkins ...
    In an IT world in which there are differently sized projects, with different applications, differently skilled practitioners, and on-site, off-site, and off-shored development teams, it is impossible for there to be a one-size-fits-all agile development and testing approach. This book provides practical guidance for professionals, practitioners, and researchers faced with creating and rolling out ... En savoir plus

    $71.99 CAD

  • The TOGAF® Standard, 10th Edition - A Pocket Guide

    par The Open Group ...
    Collections series The open group series
    "This is the official Pocket Guide for the TOGAF® Standard, 10th Edition from The Open Group. Building on over 25 years of development and constant input from The Open Group Architecture Forum's global community of Enterprise Architecture thought leaders, the TOGAF Standard, 10th Edition expands the material available to architecture practitioners to make adoption of best practices easier. With ... En savoir plus

    $33.99 CAD