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¡Wow!

Deje al cliente boquiabierto con un servicio fuera de serie

par Performance Research Associates ...

Para hacer que los clientes de hoy en día continúen regresando, usted no puede tan solo dar un buen o incluso fabuloso servicio al cliente. Usted tiene que exceder sus expectativas.Completamente actualizado con nuevas técnicas para ayudarlo a trabajar exitosamente hasta con los clientes más difíciles, ¡Wow! Deje al cliente boquiabierto con un servicio fuera de serie provee consejos y estrategias ... En savoir plus

$8.99 CAD

Para hacer que los clientes de hoy en día continúen regresando, usted no puede tan solo dar un buen o incluso fabuloso servicio al cliente. Usted tiene que exceder sus expectativas.Completamente actualizado con nuevas técnicas para ayudarlo a trabajar exitosamente hasta con los clientes más difíciles, ¡Wow! Deje al cliente boquiabierto con un servicio fuera de serie provee consejos y estrategias
... En savoir plus
Delivering Knock Your Socks Off Service

par Performance Research Associates ...

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the ... En savoir plus

$10.99 CAD

Aussi disponible en : Livre audio

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the
... En savoir plus

Aussi disponible en : Livre audio
Livre audio

Delivering Knock Your Socks Off Service

par Performance Research Associates ...

Lu par Sean Pratt ...

Version Longue

5 heure 14 min

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock ... En savoir plus

$34.99 CAD

Aussi disponible en : eBook

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock
... En savoir plus

Aussi disponible en : eBook

Livre audio

Grey

Fifty Shades of Grey as Told by Christian

par E L James ...

Lu par Zachary Webber ...

Collections Livre audio : 4 - Fifty Shades of Grey Series
Version Longue

18 heure 53 min

E L James revisits the world of Fifty Shades with a deeper and darker take on the love story that has enthralled millions of readers around the globe.Look for E L James’ passionate new love story, The Mister, available now.Christian Grey exercises control in all things; his world is neat, disciplined, and utterly empty—until the day that Anastasia Steele falls into his office, in a tangle of ... En savoir plus

$28.00 CAD

Aussi disponible en : eBook

E L James revisits the world of Fifty Shades with a deeper and darker take on the love story that has enthralled millions of readers around the globe.Look for E L James’ passionate new love story, The Mister, available now.Christian Grey exercises control in all things; his world is neat, disciplined, and utterly empty—until the day that Anastasia Steele falls into his office, in a tangle of
... En savoir plus

Aussi disponible en : eBook
The Girl in the Woods

par Gregg Olsen ...

Collections Livre 3 - A Waterman & Stark Thriller
“An intricate thriller that begins with a missing girl and ends up in unexpected territory” from the #1 New York Times bestselling author of If You Tell (RT Book Reviews, 4 stars).A schoolgirl found it on a nature hike. A severed human foot wearing pink nail polish. A gruesome but invaluable clue that leads forensic pathologist Birdy Waterman down a much darker trail—to a dangerous psychopath ... En savoir plus

$13.99 CAD

Aussi disponible en : Livre audio

“An intricate thriller that begins with a missing girl and ends up in unexpected territory” from the #1 New York Times bestselling author of If You Tell (RT Book Reviews, 4 stars).A schoolgirl found it on a nature hike. A severed human foot wearing pink nail polish. A gruesome but invaluable clue that leads forensic pathologist Birdy Waterman down a much darker trail—to a dangerous psychopath
... En savoir plus

Aussi disponible en : Livre audio
Delivering Happiness

A Path to Profits, Passion, and Purpose

par Tony Hsieh ...

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, ... En savoir plus

$15.99 CAD

Aussi disponible en : Livre audio

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money,
... En savoir plus

Aussi disponible en : Livre audio
The Complete Idiot's Guide to Cold Calling

Expert Advice for Overcoming Fear, Building Confidence, and Finding Your Sales V

par Keith Rosen MCC ...

Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, ... En savoir plus

$12.99 CAD

Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater,
... En savoir plus
Scoring Points

How Tesco Continues to Win Customer Loyalty

par Clive Humby, Terry Hunt, Tim Phillips ...

Scoring Points is the compelling and dramatic inside story, told from a project point of view, of how the Tesco Clubcard was conceived, launched and developed. It explains in detail how Tesco collected, analysed and used customer data to become a retail giant, making customer loyalty marketing work when almost every other programme failed. By pairing its loyalty scheme with sophisticated ... En savoir plus

$50.99 CAD

Scoring Points is the compelling and dramatic inside story, told from a project point of view, of how the Tesco Clubcard was conceived, launched and developed. It explains in detail how Tesco collected, analysed and used customer data to become a retail giant, making customer loyalty marketing work when almost every other programme failed. By pairing its loyalty scheme with sophisticated
... En savoir plus
Customer Mania!

It's Never Too Late to Build a Customer-Focused Company

par Kenneth Blanchard, Ph.D. ...

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts ... En savoir plus

$16.99 CAD

Aussi disponible en : Livre audio

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts
... En savoir plus

Aussi disponible en : Livre audio
The Commitment Engine

Making Work Worth It

par John Jantsch ...

Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm? By studying the ins and outs of companies that enjoy extraordinary loyalty from customers and employees, John Jantsch reveals the systematic path to discovering and ... En savoir plus

Prix courant $20.99 CAD Maintenant $15.99 CAD

Aussi disponible en : Livre audio

Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm? By studying the ins and outs of companies that enjoy extraordinary loyalty from customers and employees, John Jantsch reveals the systematic path to discovering and
... En savoir plus

Aussi disponible en : Livre audio
Branded Customer Service

The New Competitive Edge

par Janelle Barlow, Paul Stewart ...

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with ... En savoir plus

$18.99 CAD

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with
... En savoir plus
How to Be a Fierce Competitor

What Winning Companies and Great Managers Do in Tough Times

par Jeffrey J. Fox ...

From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on itEconomic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share. In this eminently readable, practical resource for business ... En savoir plus

$15.99 CAD

Aussi disponible en : Livre audio

From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on itEconomic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share. In this eminently readable, practical resource for business
... En savoir plus

Aussi disponible en : Livre audio

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¡Wow!

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Les lecteurs de ces romans ont aussi aimé

Grey

The Girl in the Woods

Delivering Happiness

The Complete Idiot's Guide to Cold Calling

Scoring Points

Customer Mania!

The Commitment Engine

Branded Customer Service

How to Be a Fierce Competitor

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Applis

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