Rakuten Kobo

Panier

Article(s) non disponible(s) à la vente

Veuillez vérifier votre panier. Vous pouvez supprimer le ou les articles qui ne sont pas disponibles maintenant ou nous les supprimerons automatiquement au moment du règlement de la commande.

articlesarticle

- Accès illimité aux eBooks
  
  Accès illimité aux livres audio
  
  Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions
  
  Obtenez 1 crédit chaque mois pour le livre audio de votre choix
  
  Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions
  
  Accès illimité aux eBooks
  
  Accès illimité aux livres audio
  
  Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions
  Livre audio
  par ,
  
  Disponible:
  
  . Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions.
  
  Précommander
  1 livre audio par mois
  
  + Essai GRATUIT de 30 jours
  
  Offre spéciale
  
  Obtenez 1 crédit chaque mois pour un livre audio de votre choix
  
  * Aucun engagement. Résiliez votre abonnement à tout moment.
  
  GRATUIT

articlesarticle

Accès illimité aux eBooks

Accès illimité aux livres audio

Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions

Obtenez 1 crédit chaque mois pour le livre audio de votre choix

Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions

Accès illimité aux eBooks

Accès illimité aux livres audio

Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions
Livre audio
par ,

Disponible:
. Aucun engagement, annulez à tout moment à kobo.com/account/subscriptions.

Précommander
1 livre audio par mois

+ Essai GRATUIT de 30 jours

Offre spéciale

Obtenez 1 crédit chaque mois pour un livre audio de votre choix

* Aucun engagement. Résiliez votre abonnement à tout moment.

GRATUIT

Recommandé pour vous

Skip side bar filters

Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

par Renee Evenson ...

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the ... En savoir plus

$10.99 CAD

Aussi disponible en : Livre audio

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the
... En savoir plus

Aussi disponible en : Livre audio
Customer Service Training 101

Quick and Easy Techniques that Get Great Results

par Renee Evenson ...

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” ... En savoir plus

$12.99 CAD ou Gratuit avec Kobo Plus

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,”
... En savoir plus
Powerful Phrases for Effective Customer Service

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

par Renee Evenson ...

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common ... En savoir plus

$17.99 CAD

Aussi disponible en : Livre audio

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common
... En savoir plus

Aussi disponible en : Livre audio
Customer Service Management Training 101

Quick and Easy Techniques That Get Great Results

par Renee Evenson ...

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step ... En savoir plus

$12.99 CAD

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step
... En savoir plus
Frases poderosas para lidar com pessoas difíceis

Mais de 300 opções para resolver conflitos com chefes e colegas de trabalho

par Renée Evenson ...

Traduit par Ivanir Calado ...

Você pode escolher seus amigos, mas não pode escolher com quem trabalha.Organizado por tipos de personalidade e comportamentos, este livro ajudará você a se destacar como alguém que valoriza relações sólidas e honestas no trabalho.Muitas vezes, manter relações saudáveis no ambiente profissional é mais desafiador do que o trabalho em si.Em algum momento, encontraremos colegas carreiristas, ... En savoir plus

$9.99 CAD

Você pode escolher seus amigos, mas não pode escolher com quem trabalha.Organizado por tipos de personalidade e comportamentos, este livro ajudará você a se destacar como alguém que valoriza relações sólidas e honestas no trabalho.Muitas vezes, manter relações saudáveis no ambiente profissional é mais desafiador do que o trabalho em si.Em algum momento, encontraremos colegas carreiristas,
... En savoir plus
Award Winning Customer Service

par Renee Evenson ...

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of ... En savoir plus

$9.99 CAD

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of
... En savoir plus
Customer Service Training 101

Quick and Easy Techniques That Get Great Results

par Renee Evenson ...

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for ... En savoir plus

$9.99 CAD

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for
... En savoir plus
Livre audio

Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

par Renee Evenson ...

Lu par Jill Blackwood ...

Version Longue

6 heure 53 min

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the ... En savoir plus

$28.99 CAD

Aussi disponible en : eBook

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the
... En savoir plus

Aussi disponible en : eBook
Livre audio

Powerful Phrases for Effective Customer Service

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

par Renee Evenson ...

Lu par Kelly D’Ambrosio ...

Version Longue

7 heure 58 min

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common ... En savoir plus

$34.99 CAD

Aussi disponible en : eBook

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common
... En savoir plus

Aussi disponible en : eBook
Livre audio

Customer Service Training 101

Quick and Easy Techniques That Get Great Results, Third Edition

par Renee Evenson ...

Lu par Sandra Burr ...

Version Longue

6 heure 40 min

Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses ... En savoir plus

$49.46 CAD

Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses
... En savoir plus

Livre audio

The Bully-Free Workplace

Stop Jerks, Weasels, and Snakes From Killing Your Organization

par Gary Namie, Ruth F. Namie ...

Lu par Christine Marshall ...

Version Longue

4 heure 45 min

The simple truth is that businesses need to address bullying to protect their bottom line. Written by pioneers of workplace bullying, this book will challenge employers to stop destruction from within their organizations. By following the authors proprietary Blueprint Intervention program, readers--specifically managers and other higher-level professional involved with stagger engagement--will be ... En savoir plus

$17.99 CAD

Aussi disponible en : eBook

The simple truth is that businesses need to address bullying to protect their bottom line. Written by pioneers of workplace bullying, this book will challenge employers to stop destruction from within their organizations. By following the authors proprietary Blueprint Intervention program, readers--specifically managers and other higher-level professional involved with stagger engagement--will be
... En savoir plus

Aussi disponible en : eBook
Livre audio

Working with Difficult People, Second Revised Edition

Handling the Ten Types of Problem People Without Losing Your Mind

par Amy Cooper Hakim, Muriel Solomon ...

Lu par Karen Saltus ...

Version Longue

7 heure 55 min

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.Updated and revised to reflect modern ... En savoir plus

$34.99 CAD

Aussi disponible en : eBook

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.Updated and revised to reflect modern
... En savoir plus

Aussi disponible en : eBook

Kobo Rakuten

Liseuses

Applis

Accessoires

Qu'est ce que les Kobo Super Points ?

Faites-vous plaisir

Panier

Vous profitez des avantages réservés aux VIP !

Votre panier est vide

Disponible:

1 livre audio par mois

+ Essai GRATUIT de 30 jours

Disponible:

1 livre audio par mois

+ Essai GRATUIT de 30 jours

Recommandé pour vous

« renee evenson »

Powerful Phrases for Dealing with Difficult People

Customer Service Training 101

Powerful Phrases for Effective Customer Service

Customer Service Management Training 101

Frases poderosas para lidar com pessoas difíceis

Award Winning Customer Service

Customer Service Training 101

Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Effective Customer Service

Customer Service Training 101

Les lecteurs de ces romans ont aussi aimé

The Bully-Free Workplace

Working with Difficult People, Second Revised Edition

Liseuses

Applis

Accessoires

Panier

Vous profitez des avantages réservés aux VIP !

Votre panier est vide

Disponible:

1 livre audio par mois

+ Essai GRATUIT de 30 jours

Disponible:

1 livre audio par mois

+ Essai GRATUIT de 30 jours

Recommandé pour vous

« renee evenson »

Afficher :

Les lecteurs de ces romans ont aussi aimé