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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

par Dr. Rick Brinkman, Dr. Rick Kirschner ...

The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people!Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and ... En savoir plus

$18.99 CAD

The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people!Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and
... En savoir plus
Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

par Dr. Rick Brinkman, Dr. Rick Kirschner ...

The international bestseller--more than 500,000 copies sold!With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people ... En savoir plus

$16.99 CAD

The international bestseller--more than 500,000 copies sold!With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people
... En savoir plus
Dealing with People You Can't Stand, Fourth Edition: How to Bring Out the Best in People at Their Worst

par Dr Rick Brinkman, Dr Rick Kirschner ...

The classic guide to bringing out the best in people at their worst—fully updated for a world that’s meaner, nastier, and more polarized than everToday, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we can’t ... En savoir plus

$27.99 CAD

The classic guide to bringing out the best in people at their worst—fully updated for a world that’s meaner, nastier, and more polarized than everToday, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we can’t
... En savoir plus
Cómo tratar con gente complicada

Saca lo mejor de los demás en sus peores momentos

par Rick Brinkman, Rick Kirschner ...

El bestseller que ha ayudado a miles de personas a lidiar de forma adecuada con distintos tipos de personas conflictivas y situaciones difíciles.Cómo tratar con gente complicada te brinda una serie de estrategias y herramientas emocionales y de comportamiento para mejorar tus relaciones interpersonales. Descubre las características de los diferentes psicotipos (tipos de personalidad) para llevarte ... En savoir plus

$11.99 CAD

Aussi disponible en : Livre audio

El bestseller que ha ayudado a miles de personas a lidiar de forma adecuada con distintos tipos de personas conflictivas y situaciones difíciles.Cómo tratar con gente complicada te brinda una serie de estrategias y herramientas emocionales y de comportamiento para mejorar tus relaciones interpersonales. Descubre las características de los diferentes psicotipos (tipos de personalidad) para llevarte
... En savoir plus

Aussi disponible en : Livre audio
Tratar con personas dificiles. Soft Skills. E-book

par Rick Brinkman, Rick Kirschner ...

Tratar con personas difíciles tiene como objetivos: identificar los 10comportamientos difíciles más habituales, comprender el razonamiento y los miedos de las personas difíciles, utilizar sofisticadas «técnicas de escucha» para conocer sus necesidades ocultas y trabajar nueve habilidades de «responsabilidad» para convertir el conflicto en cooperación.Los avances de la tecnología han creado nuevas ... En savoir plus

$11.27 CAD

Tratar con personas difíciles tiene como objetivos: identificar los 10comportamientos difíciles más habituales, comprender el razonamiento y los miedos de las personas difíciles, utilizar sofisticadas «técnicas de escucha» para conocer sus necesidades ocultas y trabajar nueve habilidades de «responsabilidad» para convertir el conflicto en cooperación.Los avances de la tecnología han creado nuevas
... En savoir plus
Livre audio

Dealing With People You Can't Stand, 4th Edition

How to Bring Out the Best in People at Their Worst

par Rick Brinkman, Rick Kirschner ...

Lu par Walter Dixon ...

Version Longue

15 heure 32 min

Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we can't stand—not fewer—and, too often, if we aren't yelling at each other, we've just quit talking altogether.The global bestseller Dealing with People ... En savoir plus

$35.72 CAD ou Gratuit avec Kobo Plus

Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we can't stand—not fewer—and, too often, if we aren't yelling at each other, we've just quit talking altogether.The global bestseller Dealing with People
... En savoir plus
Livre audio

Dealing with People You Can’t Stand, Revised and Expanded Third Edition

How to Bring Out the Best in People at Their Worst

par Rick Brinkman, Rick Kirschner ...

Version Longue

11 heure 4 min

The classic guide to bringing out the best in people at their worst-updated with even more can’t-standable people!Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and ... En savoir plus

$35.99 CAD

The classic guide to bringing out the best in people at their worst-updated with even more can’t-standable people!Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and
... En savoir plus
Livre audio

Cómo tratar con gente complicada

Saca lo mejor de los demás en sus peores momentos

par Rick Brinkman, Rick Kirschner ...

Lu par Adrián González ...

Version Longue

10 heure 21 min

El bestseller que ha ayudado a miles de personas a lidiar de forma adecuada con distintos tipos de personas conflictivas y situaciones difíciles.Cómo tratar con gente complicada te brinda una serie de estrategias y herramientas emocionales y de comportamiento para mejorar tus relaciones interpersonales. Descubre las características de los diferentes psicotipos (tipos de personalidad) para llevarte ... En savoir plus

$24.99 CAD

Aussi disponible en : eBook

El bestseller que ha ayudado a miles de personas a lidiar de forma adecuada con distintos tipos de personas conflictivas y situaciones difíciles.Cómo tratar con gente complicada te brinda una serie de estrategias y herramientas emocionales y de comportamiento para mejorar tus relaciones interpersonales. Descubre las características de los diferentes psicotipos (tipos de personalidad) para llevarte
... En savoir plus

Aussi disponible en : eBook
Livre audio

Telecare

How To Provide Exceptional Customer Service Over the Phone

par CareerTrack Publications ...

Lu par Rick Brinkman, Rick Kirschner ...

Version Longue

3 heure 50 min

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help—even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.Studies show that satisfied customers will boast about their ... En savoir plus

$17.99 CAD

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help—even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.Studies show that satisfied customers will boast about their
... En savoir plus
Livre audio

Dealing with People You Can't Stand

How to Bring Out The Best in People at Their Worst

par Rick Brinkman, Rick Kirschner ...

Lu par Rick Brinkman, Rick Kirschner ...

Version Longue

7 heure 29 min

With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand."At best, such people can make life ... En savoir plus

$25.99 CAD

With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand."At best, such people can make life
... En savoir plus

Livre audio

Cómo tratar con gente difícil

par Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo ...

Lu par Bobby Sánchez ...

Collections series Serie Inteligencia Emocional de HBR
Version Longue

2 heure 17 min

El secreto para tratar con personas difíciles consiste en saber controlar tanto tus emociones como lassuyas. ¿Cómo mantener la calma en una conversación tensa? ¿Cómo permanecer frme frente adeterminados comentarios? ¿Cómo saber si eres tú una persona con la que resulta difícil trabajar?De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigacionesque explican ... En savoir plus

$19.22 CAD

Aussi disponible en : eBook

El secreto para tratar con personas difíciles consiste en saber controlar tanto tus emociones como lassuyas. ¿Cómo mantener la calma en una conversación tensa? ¿Cómo permanecer frme frente adeterminados comentarios? ¿Cómo saber si eres tú una persona con la que resulta difícil trabajar?De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigacionesque explican
... En savoir plus

Aussi disponible en : eBook
Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

par Renee Evenson ...

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the ... En savoir plus

$10.99 CAD

Aussi disponible en : Livre audio

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the
... En savoir plus

Aussi disponible en : Livre audio

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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Dealing with People You Can't Stand, Fourth Edition: How to Bring Out the Best in People at Their Worst

Cómo tratar con gente complicada

Tratar con personas dificiles. Soft Skills. E-book

Dealing With People You Can't Stand, 4th Edition

Dealing with People You Can’t Stand, Revised and Expanded Third Edition

Cómo tratar con gente complicada

Telecare

Dealing with People You Can't Stand

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Cómo tratar con gente difícil

Powerful Phrases for Dealing with Difficult People

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