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The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

par Hyken,Shep ...

Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any ... En savoir plus

$10.99 CAD ou Gratuit avec Kobo Plus

Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any
... En savoir plus
Amaze Every Customer Every Time

52 Tools for Delivering the Most Amazing Customer Service on the Planet

par Shep Hyken ...

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace ... En savoir plus

$10.99 CAD ou Gratuit avec Kobo Plus

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace
... En savoir plus
The Cult of the Customer

Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists

par Shep Hyken ...

In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create.In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural ... En savoir plus

$17.99 CAD

Aussi disponible en : Livre audio

In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create.In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural
... En savoir plus

Aussi disponible en : Livre audio
Be Amazing or Go Home

Seven Customer Service Habits that Create Confidence with Everyone

par Shep Hyken ...

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too ... En savoir plus

$14.99 CAD

Aussi disponible en : Livre audio

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too
... En savoir plus

Aussi disponible en : Livre audio
The Convenience Revolution

How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

par Shep Hyken ...

Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is ... En savoir plus

$21.99 CAD

Aussi disponible en : Livre audio

Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is
... En savoir plus

Aussi disponible en : Livre audio
I'll Be Back

How to Get Customers to Come Back Again & Again

par Shep Hyken ...

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service ... En savoir plus

$21.99 CAD

Aussi disponible en : Livre audio

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service
... En savoir plus

Aussi disponible en : Livre audio
Engage First

Capture Attention, Build Trust and Drive Real Results

par Anders Boulanger ...

If no one’s paying attention, it doesn’t matter what you’re saying.In today’s fast-paced world, we tend to rush through interactions without building genuine connection. Whether it's ignoring the receptionist or breezing through sales conversations, our engagement muscles have become weak. This ‘engagement gap’ is widening as technology reduces our need to interact with others, while our attention ... En savoir plus

$8.99 CAD ou Gratuit avec Kobo Plus

If no one’s paying attention, it doesn’t matter what you’re saying.In today’s fast-paced world, we tend to rush through interactions without building genuine connection. Whether it's ignoring the receptionist or breezing through sales conversations, our engagement muscles have become weak. This ‘engagement gap’ is widening as technology reduces our need to interact with others, while our attention
... En savoir plus
Hábitos magnéticos

7 hábitos para crear una experiencia de servicio excepcional

par Shep Hyken ...

¿Quieres sorprender a tus clientes, impresionar a las personas con las que trabajas y eclipsar a tu competencia? Pasar de obtener resultados promedio a ser admirable y sorprendente no es un objetivo fuera de tu alcance. De hecho, generar admiración es una práctica que cualquiera puede dominar y Shep Hyken conoce estrategias y herramientas óptimas para llegar a ser un emprendedor destacado en ... En savoir plus

$19.99 CAD ou Gratuit avec Kobo Plus

¿Quieres sorprender a tus clientes, impresionar a las personas con las que trabajas y eclipsar a tu competencia? Pasar de obtener resultados promedio a ser admirable y sorprendente no es un objetivo fuera de tu alcance. De hecho, generar admiración es una práctica que cualquiera puede dominar y Shep Hyken conoce estrategias y herramientas óptimas para llegar a ser un emprendedor destacado en
... En savoir plus
Livre audio

I'll Be Back

How To Get Customers To Come Back Again & Again

par Shep Hyken ...

Lu par Shep Hyken ...

Version Longue

4 heure 42 min

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service ... En savoir plus

$19.99 CAD ou Gratuit avec Kobo Plus

Aussi disponible en : eBook

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service
... En savoir plus

Aussi disponible en : eBook
Livre audio

Be a Star with Your Customers and Keep Them Forever

Moments of Magic®

par Shep Hyken ...

Lu par Shep Hyken ...

Version Longue

32 min

Based on Shep's highly rated book “Moments of Magic”, Shep focuses on the concept of creating a Moment of Magic™. Shep covers ten specific strategies and concepts in this highly entertaining recording that will help YOU look like a star in your customers' eyes. This is a must-have audio for anyone looking to boost their customer service skills, as told by one of the leading authors and Wall Street ... En savoir plus

$13.99 CAD ou Gratuit avec Kobo Plus

Based on Shep's highly rated book “Moments of Magic”, Shep focuses on the concept of creating a Moment of Magic™. Shep covers ten specific strategies and concepts in this highly entertaining recording that will help YOU look like a star in your customers' eyes. This is a must-have audio for anyone looking to boost their customer service skills, as told by one of the leading authors and Wall Street
... En savoir plus
Livre audio

Creating the Loyalty Mindset

Moments of Magic®

par Shep Hyken ...

Lu par Shep Hyken ...

Version Longue

25 min

This engaging audio will help you clearly understand the differences between customer service and loyalty, complete with ten strategies that will help you build long-term, loyal relationships with your customers.This program is a must for business people seeking to improve sales and customer service, large and small companies alike. You will also enjoy Shep's famous "Cab Driver Story."This audio ... En savoir plus

$12.99 CAD ou Gratuit avec Kobo Plus

This engaging audio will help you clearly understand the differences between customer service and loyalty, complete with ten strategies that will help you build long-term, loyal relationships with your customers.This program is a must for business people seeking to improve sales and customer service, large and small companies alike. You will also enjoy Shep's famous "Cab Driver Story."This audio
... En savoir plus
Livre audio

The Convenience Revolution

How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

par Shep Hyken ...

Lu par Timothy Andrés Pabon ...

Version Longue

4 heure 41 min

There's a reason they call it a convenience store— because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher . . . yet they still come in droves because of the ease of purchase.What about the minibar in your hotel room? That's ... En savoir plus

$27.99 CAD

Aussi disponible en : eBook

There's a reason they call it a convenience store— because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher . . . yet they still come in droves because of the ease of purchase.What about the minibar in your hotel room? That's
... En savoir plus

Aussi disponible en : eBook

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The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Amaze Every Customer Every Time

The Cult of the Customer

Be Amazing or Go Home

The Convenience Revolution

I'll Be Back

Engage First

Hábitos magnéticos

I'll Be Back

Be a Star with Your Customers and Keep Them Forever

Creating the Loyalty Mindset

The Convenience Revolution

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Votre panier est vide

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« shep hyken »

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