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« stephen poor »

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  • Innovations in Client Experience

    par Ken Grady, Julian Summerhayes, Yolanda Cartusciello, Kim Carr, Nathaniel Slavin, Sally Dyson, Edwin Bodensiek, Ryan Burruss, Stephen Poor, Judith McKay, Helen Hamilton-Shaw ...
    Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client ... En savoir plus

    $351.99 CAD

  • Innovating for competitive advantage in the legal profession

    par Markus Hartung, Arne Gärtner, Deepa Tharmaraj, Adam Billing, Abigail Hunt, Chris Howe, Mark Gould, Stephen Poor, Simon Nash, Scott Rechtschaffen, Oz Benamram, Kathy Skinner, Michael Bradley, John Alber, Duncan Hart ...
    Innovation. How to go about it, what it can do for your business - what even is it? Can innovation be applied in the legal environment? Such is the interest and appetite for legal innovation that, in the last 18 months, ARK has published over a dozen titles with innovation in their remit, covering everything from knowledge management to pricing, from marketing to recruitment, and everything in ... En savoir plus

    $263.99 CAD

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  • DK Essential Managers: Managing Change

    par Robert Heller ...
    Collections series DK Essential Managers
    Learn all you need to know about adapting to change, from initiating modifications to responding positively to them. Turn and face the strange features of your new business environment with this efficient how-to guide. Managing Change enables you to understand and plan for change to achieve the best results, plus it provides practical techniques for you to try in different settings. Whether you ... En savoir plus

    $6.99 CAD

  • Managing for Success

    Practical Advice for Managers

    par Steven Smith ...
    Despite little experience managing people or departments, many managers and supervisors are promoted into these positions because of their excellent technical or professional skills. Without proper training on what to do, how to do it, and why, many fail. This is a giant problem across all businesses, and this book was written to help solve it.Managing for Success is for managers and supervisors ... En savoir plus

    $8.33 CAD

  • Game-Changing Strategies

    How to Create New Market Space in Established Industries by Breaking the Rules

    par Constantinos C. Markides ...
    Collections series Jossey-Bass Leadership Series
    Game-Changing Strategies explains the reasons behind this puzzle and presents practical ideas on how established firms could not only discover new radical business models but also grow them next to their existing business models. The challenge for established firms is not the discovery of a new business model?the real challenge is how to make two business models coexist. This book offers advice on ... En savoir plus

    $21.99 CAD

  • Empower Your Inner Manager

    Essential Skills, Self-Assessment, and Effective Planning That Secure Successful Careers

    par Ian R. Mackintosh ...
    Competition for management jobs intensifies each year. If you are betting your financial welfare on your next management position and subsequent promotions, you will need to be better prepared to capture these increasingly scarce opportunities. In Empower Your Inner Manager, author Ian R. Mackintosh presents a quick guide to help you assess your management skills and create a personalized plan to ... En savoir plus

    $5.99 CAD

  • The Future of Strategy: A Transformative Approach to Strategy for a World That Won’t Stand Still

    par Johan Aurik, Martin Fabel, Gillis Jonk ...
    Own the Future of Your Industry with a Transformational Strategy Designed for Today's Business WorldLeaders today are inundated with strategic opportunities, besieged by business disruptions, andpressured to innovate--to do things better, faster, or differently. The CEO of a Fortune 500 firm explains it best: "I am looking at 23 different strategic initiatives. Trying to develop and implement so ... En savoir plus

    $45.99 CAD

  • Management in Minutes

    par Philippa Anderson ...
    Collections series IN MINUTES
    All the tools you need for management success, this effective, compact guide will enable you to quickly grasp key management concepts and techniques. Contents include: Benchmarking, Branding, Core competition, Empowerment, Leadership, Mergers and acquisitions, Project management and the Supply chain. ... En savoir plus

    $5.99 CAD

  • Reinvent

    Navigating Business Transformation in a Hyperdigital Era

    par Faisal Hoque ...
    **#1 WALL STREET JOURNAL BESTSELLERSilver for Best Business Book in the 2023 Globee® Awards for BusinessThe 21st Annual American Business Awards®2023 Best Business Book of The Year | Silver Stevie WinnerThinkers50 2023 Distinguished Achievement Award for Strategy Shortlist14th Annual Awards | American Books Fest | 2023 International Book AwardsIBA Best Business Book in the Category of Business: ... En savoir plus

    $10.99 CAD ou Gratuit avec Kobo Plus

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • HBR's 10 Must Reads on Strategy (including featured article "What Is Strategy?" by Michael E. Porter)

    par Harvard Business Review, Michael E. Porter, W. Chan Kim, Renée Mauborgne ...
    Collections series HBR's 10 Must Reads
    Is your company spending too much time on strategy development—with too little to show for it?If you read nothing else on strategy, read these 10 articles (featuring “What Is Strategy?” by Michael E. Porter). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you catalyze your organization's strategy development and execution.HBR's 10 ... En savoir plus

    $26.99 CAD ou Gratuit avec Kobo Plus

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • Delegation and Supervision (The Brian Tracy Success Library)

    par Brian Tracy ...
    When you can delegate and supervise well, you will not believe how efficient and easy managing your team can be.Managers’ performance reviews, their salary increases, and basically their fate within the company in general are judged by the results they deliver, yet those results are usually produced by a team of employees working under them. Thus, the most important and broad-reaching aspect of a ... En savoir plus

    $3.99 CAD

  • Understanding Michael Porter

    The Essential Guide to Competition and Strategy

    par Joan Magretta ...
    Competitive advantage. The value chain. Five forces. Industry structure. Differentiation. Relative cost. If you want to understand how companies achieve and sustain competitive success, Michael Porter’s frameworks are the foundation. But while everyone in business may know Porter’s name, many managers misunderstand and misuse his concepts.Understanding Michael Porter sets the record straight, ... En savoir plus

    $36.99 CAD ou Gratuit avec Kobo Plus

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio