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« todd w arnold »

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  • Rethinking Utility Customer Care

    Satisfying Your Always-Connected, Always-On Customers

    par Todd W. Arnold ...
    Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence of these two trends-the "smart customer" with smart energy-revealing the implications, challenges, ... En savoir plus

    $39.99 CAD

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  • Can't Buy Me Like

    How Authentic Customer Connections Drive Superior Results

    par Bob Garfield, Doug Levy ...
    Today's brands face an apparent choice between two evils: continue betting on their increasingly ineffective advertising or put blind faith in the supposedly mystical power of social media, where "likes" stand in for transactions and a mass audience is maddeningly elusive. There has to be a better way . . . As Lennon and McCartney wrote a half century ago, money can't buy you love. But in today's ... En savoir plus

    Prix courant $16.99 CAD Maintenant $6.99 CAD

  • The Economy of Ireland

    National and Sectoral Policy Issues

    Modifié par John W. O'Hagan, Carol Newman ...
    An essential book for students of economics as well as economists and policymakers. The twelfth edition of this enduring and popular book surveys all major changes in the Irish economy in the past fifteen years, with particular emphasis on the last five years. In this new edition, the authors examine: - The broad historical context to a study of the Irish economy. - Ireland's hard landing, ... En savoir plus

    $32.99 CAD ou Gratuit avec Kobo Plus

  • Nuclear Power: A Very Short Introduction

    A Very Short Introduction

    par Maxwell Irvine ...
    Collections series Very Short Introductions
    With the World desperate to find energy sources that do not emit carbon gasses, nuclear power is back on the agenda and in the news, following the increasing cost of fossil fuels and concerns about the security of their future supply. However, the term 'nuclear power' causes anxiety in many people and there is confusion concerning the nature and extent of the associated risks. Here, Maxwell Irvine ... En savoir plus

    $11.99 CAD

  • Complaint Management Excellence

    Creating Customer Loyalty through Service Recovery

    par Sarah Cook ...
    Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for ... En savoir plus

    $57.99 CAD

  • Value of Information in the Earth Sciences

    Integrating Spatial Modeling and Decision Analysis

    par Jo Eidsvik, Tapan Mukerji, Debarun Bhattacharjya ...
    Gathering the right kind and the right amount of information is crucial for any decision-making process. This book presents a unified framework for assessing the value of potential data gathering schemes by integrating spatial modelling and decision analysis, with a focus on the Earth sciences. The authors discuss the value of imperfect versus perfect information, and the value of total versus ... En savoir plus

    $172.99 CAD

  • Utility Communication Networks and Services

    Specification, Deployment and Operation

    Modifié par Carlos Samitier ...
    Collections series Engineering (R0)
    This CIGRE green book begins by addressing the specification and provision of communication services in the context of operational applications for electrical power utilities, before subsequently providing guidelines on the deployment or transformation of networks to deliver these specific communication services. Lastly, it demonstrates how these networks and their services can be monitored, ... En savoir plus

    $128.99 CAD

  • Complaint Management and Channel Choice

    An Analysis of Customer Perceptions

    par Stefan Garding, Andrea Bruns ...
    Collections series Business and Management (R0)
    This book investigates customer perceptions and expectations of complaint channels. In addition to the conventional channels, the adequacy of online social networks as new complaint channel is analysed. The managerial recommendations to improve customer satisfaction are based on a survey and reveal critical determinants of customer channel choice and their expectation and perception of each ... En savoir plus

    $64.99 CAD

  • The Dynamics of Broadband Markets in Europe

    Realizing the 2020 Digital Agenda

    Modifié par Wolter Lemstra, William H. Melody ...
    The European Commission's Digital Agenda for Europe sets the targets for broadband development by 2020, yet current broadband market outcomes vary widely amongst the EU Member States and the objectives seem challenging for many. In this book, a group of in-country experts follows a framework of qualitative and quantitative analysis to capture patterns, commonalities and differences between twelve ... En savoir plus

    $135.99 CAD

  • State Control over Private Military and Security Companies in Armed Conflict

    par Hannah Tonkin ...
    Collections Livre 80 - Cambridge Studies in International and Comparative Law
    The past two decades have witnessed the rapid proliferation of private military and security companies (PMSCs) in armed conflicts around the world, with PMSCs participating in, for example, offensive combat, prisoner interrogation and the provision of advice and training. The extensive outsourcing of military and security activities has challenged conventional conceptions of the state as the ... En savoir plus

    $43.99 CAD

  • Introduction to Service

    What It Is and What It Should Be

    par Harry Katzan Jr ...
    A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But what exactly are the best practices, principles, and theories of service? The actual study of service science is a relatively new field, but it is one that can open the door to a ... En savoir plus

    $5.99 CAD

  • Personal Branding: The SECRETS to LinkedIn: How To Create, Promote and Market a Successful MONEY Generating Account

    Business, Income & Social Media

    par Penny King ...
    Collections series Business, Income & Social Media
    Question: Does your LinkedIn account provide the following?Demonstrate your services and products in the best light possible?Create an income stream without being pushyConvert all your hard work and strategies into $$$$$If the answer in NO then this book is for you.I will show how to:LinkedIn BasicsWhat is LinkedIn?Setting Up Your LinkedIn AccountCreating Yo... ... En savoir plus

    $3.92 CAD