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« val gee »

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  • Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

    par Jeff Gee, Val Gee ...
    Don’t just give them customer service. Give them Super Service!For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.Now, it has been completely revised and expanded to address today’s unique customer-service issues.Super Service, 2nd Edition teaches you how to deliver ... En savoir plus

    $19.99 CAD

  • Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success

    par Val Gee, Sarah Gee ...
    Workplace “drama” that’s productive!The secret to business growth is right before your eyes—it’s the creativity and innovation percolating in each one of your employees every minute of every day. How do you harness it to make it work for your organization? Business Improv!Based on the science of experiential learning, Business Improv uses improvisation activities from the theater to transform each ... En savoir plus

    $35.99 CAD

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  • Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

    par Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler ...
    The New York Times bestseller that changed the way millions communicate“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective ... En savoir plus

    $19.99 CAD

  • Nine Minutes on Monday: The Quick and Easy Way to Go From Manager to Leader

    par James Robbins ...
    The Globe & Mail's #1 Business Book of the Year!"ALL IN, ALL THE TIME"Low performance and high turnover is not the result of lazy, apathetic workers. It's not about decreasing budgets. And it's not about a terrible economy.It's about leadership that doesn't engage employees.In Nine Minutes on Monday, leadership guru James Robbins argues that employee engagement comes down to one thing: a constant ... En savoir plus

    $27.79 CAD

  • Make Every Man Want You

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    par Marie Forleo ...
    Unleash Your Irresistibility!"Make Every Man Want You gives every woman the tools she needs to unlock her inner magnet."--Kelly RipaLet's make one thing clear: this book is like no other dating book you've read. There are no rules, no list of things to do to land a husband in thirty days, and no reason to blame yourself if “he's just not that into you.” Please. Throw those books away.Instead, let ... En savoir plus

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  • Trade Your Way to Financial Freedom

    par Van Tharp ...
    The bestselling holy grail of trading information-now brought completely up to date to give traders an edge in the marketplace“Sound trading advice and lots of ideas you can use to develop your own trading methodology.”-Jack Schwager, author of Market Wizards and The New Market WizardsThis trading masterpiece has been fully updated to address all the concerns of today's market environment. With ... En savoir plus

    $41.99 CAD

  • How to Become a Rainmaker

    The Rules for Getting and Keeping Customers and Clients

    par Jeffrey J. Fox ...
    Rainmakers are not born. They are made. And Jeffrey Fox's powerful How to Become a Rainmaker will get you there.Now Updated and with New Success Tips!Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox ... En savoir plus

    $16.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

    par Rajat Paharia ...
    The New York Times and Wall Street Journal bestseller!The new secret to driving LOYALTY THAT PAYSOnce revolutionary, loyalty programs designed to differentiate products quickly became commoditized. And yet, billions of dollars are still spent every year on programs that are doomed to fail. These programs, it turns out, don't inspire long-term loyalty. Once a better deal comes along, customers will ... En savoir plus

    $38.99 CAD

  • The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

    par Carmine Gallo ...
    Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."--Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of ... En savoir plus

    $29.99 CAD

  • The New Executive Assistant: Advice for Succeeding in Your Career

    par Melba Duncan ...
    Today's executive assistant has become a crucial member of every organization's support staff--a key business ally with diverse responsibilities, from overseeing employees to making strategic decisions. Here is the first step-by-step guide specifically designed to help you thrive in this fast-paced profession. Developed by nationally-known business consultatnt and author Melba Duncan, this leading ... En savoir plus

    $17.99 CAD

  • The McGraw-Hill 36-Hour Course: Finance for Non-Financial Managers 3/E

    par H. George Shoffner, Susan Shelly, Robert Cooke ...
    Collections series McGraw-Hill 36-Hour Courses
    Make simple sense of complex financial information!The high-profile accounting scandals of recent years have made one thing clear: You can't know too much about the company for which you work. What are the numbers? Where do you find them? How do they affect you and your staff?This fully revised and updated third edition of The McGraw-Hill 36-Hour Course: Finance for Nonfinancial Managers provides ... En savoir plus

    $30.79 CAD

  • The Financial Crisis and the Free Market Cure: Why Pure Capitalism is the World Economy's Only Hope

    par John A. Allison ...
    The #1 Wall Street Journal BestsellerDid Wall Street cause the mess we are in? Should Washington place stronger regulations on the entire financial industry? Can we lower unemployment rates by controlling the free market?The answer is NO.Not only is free market capitalism good for the economy, says industry expert John Allison, it is our only hope for recovery. As the nation’s longest-serving CEO ... En savoir plus

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