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Time Management Magic

How to Get More Done Every Day: Move from Surviving to Thriving

par Lee Cockerell ...

A Disney executive VP shares his indispensable time management secrets in this guide to accomplishing more every day.During Lee Cockerell's career as the senior operating executive of Walt Disney World Resorts, he led a team of forty thousand employees. He was responsible for the operations of twenty resort hotels, four theme parks, two water parks, and the ESPN Sports Complex. Having so many ... En savoir plus

$2.99 CAD ou Gratuit avec Kobo Plus

A Disney executive VP shares his indispensable time management secrets in this guide to accomplishing more every day.During Lee Cockerell's career as the senior operating executive of Walt Disney World Resorts, he led a team of forty thousand employees. He was responsible for the operations of twenty resort hotels, four theme parks, two water parks, and the ESPN Sports Complex. Having so many
... En savoir plus
Creating Magic

10 Common Sense Leadership Strategies from a Life at Disney

par Lee Cockerell ...

“It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results.No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® ... En savoir plus

$14.99 CAD

Aussi disponible en : Livre audio

“It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results.No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World®
... En savoir plus

Aussi disponible en : Livre audio
Time Management Magic

How To Get More Done Every Day And Move From Surviving To Thriving

par Lee Cockerell ...

Executive time management secrets from a life at Disney. During Lee Cockerell’s career at Disney as the Senior Operating Executive of Walt Disney World Resorts, he led a team of 40,000 Cast Members (employees) and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks and the ESPN Sports Complex. As you can imagine, Lee had to become a time management expert, first as ... En savoir plus

$10.99 CAD

Executive time management secrets from a life at Disney. During Lee Cockerell’s career at Disney as the Senior Operating Executive of Walt Disney World Resorts, he led a team of 40,000 Cast Members (employees) and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks and the ESPN Sports Complex. As you can imagine, Lee had to become a time management expert, first as
... En savoir plus
Career Magic

How to Stay on Track to Achieve a Stellar Career

par Lee Cockerell ...

From a dusty farm to becoming the senior operations executive for the Walt Disney World Resort, Lee Cockerell’s career journey demonstrates how anyone can have a successful career—no matter the obstacles!Within Career Magic, readers will find Lee Cockerell’s story, colored with the lessons he learned during his magical and successful career with Hilton, Marriott and Disney. Lee’s focus on self ... En savoir plus

$13.99 CAD ou Gratuit avec Kobo Plus

From a dusty farm to becoming the senior operations executive for the Walt Disney World Resort, Lee Cockerell’s career journey demonstrates how anyone can have a successful career—no matter the obstacles!Within Career Magic, readers will find Lee Cockerell’s story, colored with the lessons he learned during his magical and successful career with Hilton, Marriott and Disney. Lee’s focus on self
... En savoir plus
The Customer Rules

The 39 Essential Rules for Delivering Sensational Service

par Lee Cockerell ...

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality ... En savoir plus

$16.99 CAD

Aussi disponible en : Livre audio

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality
... En savoir plus

Aussi disponible en : Livre audio
Ponga magia en su empresa

par Lee Cockerell ...

LEE COCKERELL ha sido vice president ejecutivo de operaciones del parque de atracciones Walt Disney World durante más de diez años. Es una de las caras más visible del reconocido mundialmente Disney Institute, donde imparte cursos de liderazgo y desarrollo profesional. También es un conferenciante exitoso que brinda seminaries por todo Estados Unidos. Vive en Orlando, Florida. ... En savoir plus

$4.51 CAD

LEE COCKERELL ha sido vice president ejecutivo de operaciones del parque de atracciones Walt Disney World durante más de diez años. Es una de las caras más visible del reconocido mundialmente Disney Institute, donde imparte cursos de liderazgo y desarrollo profesional. También es un conferenciante exitoso que brinda seminaries por todo Estados Unidos. Vive en Orlando, Florida.
... En savoir plus
The Customer Rules

The 39 essential rules for delivering sensational service

par Lee Cockerell ...

Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is ... En savoir plus

$17.99 CAD

Aussi disponible en : Livre audio

Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is
... En savoir plus

Aussi disponible en : Livre audio
Career Magic

How to Stay on Track to Achieve a Stellar Career

par Lee Cockerell ...

Career Magic depicts the lessons Lee Cockerell learned during his magical and successful career with Hilton, Marriott and Disney and teaches how motivated individuals can achieve their dreams—no matter the obstacles! ... En savoir plus

$8.69 CAD ou Gratuit avec Kobo Plus

Career Magic depicts the lessons Lee Cockerell learned during his magical and successful career with Hilton, Marriott and Disney and teaches how motivated individuals can achieve their dreams—no matter the obstacles!
... En savoir plus
Creating Career Magic

How To Stay On Track To Achieve A Stellar Career And Survive And Thrive The Ups And Downs

par Lee Cockerell ...

Executive Career Development Secrets from a Life at Disney... Career Development Magic is a unique book full of priceless advice and insightful experience. Lee Cockerell chronicles how he went from being a college dropout, rose through the ranks at both Hilton and Marriott, and ultimately became the Executive Vice President of Operations for Walt Disney World® Resorts. As the Senior Operating ... En savoir plus

$10.99 CAD

Executive Career Development Secrets from a Life at Disney... Career Development Magic is a unique book full of priceless advice and insightful experience. Lee Cockerell chronicles how he went from being a college dropout, rose through the ranks at both Hilton and Marriott, and ultimately became the Executive Vice President of Operations for Walt Disney World® Resorts. As the Senior Operating
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完美服務的39堂課：前迪士尼副總裁教你打造優質團隊、體貼服務人才，超乎顧客期待

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

par 李．科克雷爾 Lee Cockerell ...

Traduit par 靳婷婷 ...

打造迪士尼服務文化的幕後推手李．科克雷爾親筆傳授40年頂級服務心法從選才、培訓到現場實務，激發感情到調解顧客刁難這本書讓每位員工，都能創造出完美服務完美服務不僅指做的事，更是內心狀態在激烈競爭之下，這是企業博得人心的關鍵！完美的顧客服務，是顧客認識你的第一印象，也將是最後一哩客戶是企業收入和獲利的唯一來源，按照本書法則工作，你將像迪士尼樂園一樣，贏得顧客的心，贏得全世界！你知道嗎？在迪士尼樂園裡，第一線工作者頭銜通通改為「遊客服務經理」，將80%工作時間都用在面對面的顧客服務。你能想像嗎？貴為迪士尼世界執行副總裁，他將手機、家裡電話、電子信箱都列出，讓員工二十四小時內無論何時都能聯繫到他，只因他要員工對他保持期待。你會怎麼做？一對夫婦在萬頭鑽動的跨年之夜... ... En savoir plus

$10.99 CAD

打造迪士尼服務文化的幕後推手李．科克雷爾親筆傳授40年頂級服務心法從選才、培訓到現場實務，激發感情到調解顧客刁難這本書讓每位員工，都能創造出完美服務完美服務不僅指做的事，更是內心狀態在激烈競爭之下，這是企業博得人心的關鍵！完美的顧客服務，是顧客認識你的第一印象，也將是最後一哩客戶是企業收入和獲利的唯一來源，按照本書法則工作，你將像迪士尼樂園一樣，贏得顧客的心，贏得全世界！你知道嗎？在迪士尼樂園裡，第一線工作者頭銜通通改為「遊客服務經理」，將80%工作時間都用在面對面的顧客服務。你能想像嗎？貴為迪士尼世界執行副總裁，他將手機、家裡電話、電子信箱都列出，讓員工二十四小時內無論何時都能聯繫到他，只因他要員工對他保持期待。你會怎麼做？一對夫婦在萬頭鑽動的跨年之夜...
... En savoir plus
Livre audio

Creating Magic

10 Common Sense Leadership Strategies from a Life at Disney

par Lee Cockerell ...

Lu par Lee Cockerell ...

Version Longue

7 heure 36 min

“It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results.No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® ... En savoir plus

$21.99 CAD

Aussi disponible en : eBook

“It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results.No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World®
... En savoir plus

Aussi disponible en : eBook
Livre audio

The Customer Rules

The 39 Essential Rules for Delivering Sensational Service

par Lee Cockerell ...

Lu par Lee Cockerell ...

Version Longue

3 heure 59 min

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality ... En savoir plus

$18.99 CAD

Aussi disponible en : eBooks

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality
... En savoir plus

Aussi disponible en : eBooks

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Time Management Magic

Creating Magic

Time Management Magic

Career Magic

The Customer Rules

Ponga magia en su empresa

The Customer Rules

Career Magic

Creating Career Magic

完美服務的39堂課：前迪士尼副總裁教你打造優質團隊、體貼服務人才，超乎顧客期待

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