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Customer Relationship Management Systems Handbook

by Duane E. Sharp ...

This handbook provides a detailed description and analysis of the concepts, processes, and technologies used in the development and implementation of an effective customer relationship (CRM) strategy. It takes readers through the evolution of CRM- from its early beginning to today's sophisticated data warehouse-based systems. Illustrations enhance the textual presentation. Case studies provide ... Read more

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This handbook provides a detailed description and analysis of the concepts, processes, and technologies used in the development and implementation of an effective customer relationship (CRM) strategy. It takes readers through the evolution of CRM- from its early beginning to today's sophisticated data warehouse-based systems. Illustrations enhance the textual presentation. Case studies provide
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Executive's Guide to COSO Internal Controls

Understanding and Implementing the New Framework

by Robert R. Moeller ...

Series Book 639 - Wiley Corporate F&A
Essential guidance on the revised COSO internal controls frameworkNeed the latest on the new, revised COSO internal controls framework? Executive's Guide to COSO Internal Controls provides a step-by-step plan for installing and implementing effective internal controls with an emphasis on building improved IT as well as other internal controls and integrating better risk management processes. The ... Read more

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Essential guidance on the revised COSO internal controls frameworkNeed the latest on the new, revised COSO internal controls framework? Executive's Guide to COSO Internal Controls provides a step-by-step plan for installing and implementing effective internal controls with an emphasis on building improved IT as well as other internal controls and integrating better risk management processes. The
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Successful Business Intelligence: Unlock the Value of BI & Big Data, Second Edition

by Cindi Howson ...

Expanded to cover the latest in business intelligence—big data, cloud, mobile, visual data discovery, and in-memory—this fully updated bestseller by BI guru Cindi Howson provides the most modern techniques to exploit BI for the highest ROI. Written by industry analyst and BI consultant Cindi Howson, Successful Business Intelligence: Unlock the Value of BI and Big Data, Second Edition reveals how ... Read more

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Expanded to cover the latest in business intelligence—big data, cloud, mobile, visual data discovery, and in-memory—this fully updated bestseller by BI guru Cindi Howson provides the most modern techniques to exploit BI for the highest ROI. Written by industry analyst and BI consultant Cindi Howson, Successful Business Intelligence: Unlock the Value of BI and Big Data, Second Edition reveals how
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The Operational Audit Blueprint: Definitions, Internal Audit Programs, and Checklists for Success – IT & General Processes

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by SALIH AHMED ISLAM ...

Series series 1
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"The Operational Audit Blueprint: Definitions, Internal Audit Programs, and Checklists for Success – IT & General Processes" is an indispensable guide for anyone seeking to improve their organization's operational processes through operational auditing.This book provides a comprehensive overview of operational auditing, including the tools and techniques used by internal auditors to evaluate
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The Comprehensive Project Management Guide - The Basics of Project Management plus an Overview of the Major Frameworks

by Ivanka Menken ...

This work serves practitioners and organizations with a standard Project Management Book that describe good practices, globally recognized credentials that certify project management expertise, and resources for professional development.Stand out from the crowd and demonstrate your project management skills with a globally recognized credential.Strong project management knowledge is the key to ... Read more

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This work serves practitioners and organizations with a standard Project Management Book that describe good practices, globally recognized credentials that certify project management expertise, and resources for professional development.Stand out from the crowd and demonstrate your project management skills with a globally recognized credential.Strong project management knowledge is the key to
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CBAP® Certification and BABOK® Study Guide

by Hans Jonasson ...

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The book covers all knowledge areas from the BABOK®, Third Edition, and is designed to be a study guide for the CBAP® certification from IIBA™. It includes over 300 sample questions. It is also usable for those seeking the PMI-PBA® certification. This book is a complete business analysis handbook combining the latest standards from the BABOK® case study examples and exercises with solutions. It
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Talent Management Systems

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Talent Management Systems addresses the transformation Web-based technologies have brought to workforce acquisition and management. It examines proven and leading-edge best practices, and what tactics and strategies organizations should employ to remain competitive in this arena. The book is part practical, offering advice on how to institute best practices in e-recruitment and talent management, ... Read more

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Are support calls included in annual maintenance fees, or charged on a per call basis?Did the top management communicate the benefits related to the ERP system implementation?How can the use of ERP systems remove information or functional silos in organizations?How important was Support from the community to you while selecting an Open Source ERP?How will your organization ensure continuity of ... Read more

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Are support calls included in annual maintenance fees, or charged on a per call basis?Did the top management communicate the benefits related to the ERP system implementation?How can the use of ERP systems remove information or functional silos in organizations?How important was Support from the community to you while selecting an Open Source ERP?How will your organization ensure continuity of
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Are there other Power BI visuals that send information outside the customer network?Did you realize that your smart devices are always at attention and vulnerable to hacking?Do you use view Power BI Desktop content within BI Office on a mobile device?Is the financial condition of your organization creating an environment ripe for fraud?What can a user do with a Power BI Desktop report just
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Purchase Order Management Best Practices

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In todays competitive business climate, companies with effective procurement strategies are beginning to separate themselves from the competition. Successful purchase order management (POM) is now a critical core competency and organizations in all industries have started investigating tools and techniques to help them succeed.Purchase Order Management Best Practices brings together the fields ... Read more

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In todays competitive business climate, companies with effective procurement strategies are beginning to separate themselves from the competition. Successful purchase order management (POM) is now a critical core competency and organizations in all industries have started investigating tools and techniques to help them succeed.Purchase Order Management Best Practices brings together the fields
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The Real-Time Contact Center

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Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding ... Read more

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Executive's Guide to COSO Internal Controls

Successful Business Intelligence: Unlock the Value of BI & Big Data, Second Edition

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The Comprehensive Project Management Guide - The Basics of Project Management plus an Overview of the Major Frameworks

CBAP® Certification and BABOK® Study Guide

Talent Management Systems

Cybersecurity Fundamentals: Governance Risk & Compliance (GRC)

ERPNext A Complete Guide - 2021 Edition

Power BI A Complete Guide - 2021 Edition

Purchase Order Management Best Practices

The Real-Time Contact Center

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