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Keeping The Millennials

Why Companies Are Losing Billions in Turnover to This Generation- and What to Do About It

by Joanne Sujansky, Jan Ferri-Reed ...

"This is a great book and a must-read for anyone who wants tounderstand the young people who are now or will soon join the workforce. It'sone of the most useful value-added books about the Millennial generation."—Warren Bennis, Distinguished Professor of Management, University of Southern California,and author of On Becoming a Leader"Are you confused trying to understand the younger generation? ... Read more

$20.00 USD

Also available as: Audiobook

"This is a great book and a must-read for anyone who wants tounderstand the young people who are now or will soon join the workforce. It'sone of the most useful value-added books about the Millennial generation."—Warren Bennis, Distinguished Professor of Management, University of Southern California,and author of On Becoming a Leader"Are you confused trying to understand the younger generation?
... Read more

Also available as: Audiobook
Audiobook

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Keeping The Millennials

Why Companies Are Losing Billions in Turnover to This Generation- and What to Do About It

by Jan Ferri-Reed, Joanne Sujansky ...

Narrated by Robin Miles ...

Unabridged

8 hours 12 min

Authors Dr. Joanne G. Sujansky and Dr. Jan Ferri-Reed have documented a growing trend in business today: the tendency for businesses to encourage GEN Y/GEN X recruitment -- only to complain about their laziness, disrespect for authority, poor work ethic and sense of entitlement. So although company's are spending a lot of time and money hiring and training this young workforce, it is clear that an ... Read more

$20.99 USD or Free with Kobo Plus

Also available as: eBook

Authors Dr. Joanne G. Sujansky and Dr. Jan Ferri-Reed have documented a growing trend in business today: the tendency for businesses to encourage GEN Y/GEN X recruitment -- only to complain about their laziness, disrespect for authority, poor work ethic and sense of entitlement. So although company's are spending a lot of time and money hiring and training this young workforce, it is clear that an
... Read more

Also available as: eBook

SNAP Selling

Speed Up Sales and Win More Business with Today's Frazzled Customers

by Jill Konrath ...

Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. No matter how great your offering, you face the daunting task of making yourself appear credible, ... Read more

$12.99 USD

Also available as: Audiobook

Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. No matter how great your offering, you face the daunting task of making yourself appear credible,
... Read more

Also available as: Audiobook
The 2020 Workplace

How Innovative Companies Attract, Develop, and Keep Tomorrow's Employees Today

by Karie Willyerd, Jeanne C. Meister ...

From well-respected human resources and corporate training experts Jeanne C. Meister and Karie Willyerd, a must-read guide to the innovative strategies that the best companies are using to create a workplace that the best talent chooses—both today and in 2020. In The 2020 Workplace, Meister and Willyerd offer a battle plan to start winning tomorrow’s employees today.This essential guide for ... Read more

$9.99 USD

Also available as: Audiobook

From well-respected human resources and corporate training experts Jeanne C. Meister and Karie Willyerd, a must-read guide to the innovative strategies that the best companies are using to create a workplace that the best talent chooses—both today and in 2020. In The 2020 Workplace, Meister and Willyerd offer a battle plan to start winning tomorrow’s employees today.This essential guide for
... Read more

Also available as: Audiobook
The New Rules of Retail

Competing in the World's Toughest Marketplace

by Robin Lewis, Michael Dart ...

The retail world is undergoing a fundamental transformation. Rapidly evolving technology, globalization, and a saturated marketplace offer consumers instant access to thousands of equally compelling products and services, creating unprecedented levels of expectation. The impact of these changes is so profound that 50 percent of today's retailers and consumer companies will not survive it. ... Read more

$12.99 USD

The retail world is undergoing a fundamental transformation. Rapidly evolving technology, globalization, and a saturated marketplace offer consumers instant access to thousands of equally compelling products and services, creating unprecedented levels of expectation. The impact of these changes is so profound that 50 percent of today's retailers and consumer companies will not survive it.
... Read more
Flip the Funnel

How to Use Existing Customers to Gain New Ones

by Joseph Jaffe ...

Why customer retention is the new acquisitionIf there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, bestselling author of Life After the 30-Second Spot and Join the Conversation, and a leading expert and thought leader on new media and social media. In most businesses, it costs roughly five-to ... Read more

$18.00 USD

Also available as: Audiobook

Why customer retention is the new acquisitionIf there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, bestselling author of Life After the 30-Second Spot and Join the Conversation, and a leading expert and thought leader on new media and social media. In most businesses, it costs roughly five-to
... Read more

Also available as: Audiobook
Getting from College to Career Revised Edition

Your Essential Guide to Succeeding in the Real World

by Lindsey Pollak ...

The third edition of the essential guide for college students and recent graduates to help you prepare for starting your career—now revised and updated for Gen Z to reflect the realities of the current job marketHow do you get a job without experience and get experience without a job? It’s the question virtually every college student and recent graduate faces. With the rise of hybrid work, ... Read more

Was $9.99 USD Now $7.99 USD

Also available as: Audiobook

The third edition of the essential guide for college students and recent graduates to help you prepare for starting your career—now revised and updated for Gen Z to reflect the realities of the current job marketHow do you get a job without experience and get experience without a job? It’s the question virtually every college student and recent graduate faces. With the rise of hybrid work,
... Read more

Also available as: Audiobook
Managing to Change the World

The Nonprofit Manager's Guide to Getting Results

by Alison Green, Jerry Hauser ...

Why getting results should be every nonprofit manager's first priorityA nonprofit manager's fundamental job is to get results, sustained over time, rather than boost morale or promote staff development. This is a shift from the tenor of many management books, particularly in the nonprofit world. Managing to Change the World is designed to teach new and experienced nonprofit managers the ... Read more

$28.00 USD

Why getting results should be every nonprofit manager's first priorityA nonprofit manager's fundamental job is to get results, sustained over time, rather than boost morale or promote staff development. This is a shift from the tenor of many management books, particularly in the nonprofit world. Managing to Change the World is designed to teach new and experienced nonprofit managers the
... Read more
What Does Somebody Have to Do to Get a Job Around Here?

44 Insider Secrets That Will Get You Hired

by Cynthia Shapiro ...

If you are looking for a job you need every advantage you can get. What Does Somebody Have to Do to Get a Job Around Here? puts a former Human Resources executive turned employee advocate in your corner.Cynthia Shapiro reveals the best-kept job secrets that employers don't want you to know including:*Secret #8: A computer is deciding your job prospects.*Secret #12: Professional references are ... Read more

$12.99 USD

If you are looking for a job you need every advantage you can get. What Does Somebody Have to Do to Get a Job Around Here? puts a former Human Resources executive turned employee advocate in your corner.Cynthia Shapiro reveals the best-kept job secrets that employers don't want you to know including:*Secret #8: A computer is deciding your job prospects.*Secret #12: Professional references are
... Read more
Open Leadership

How Social Technology Can Transform the Way You Lead

by Charlene Li ...

An essential guide for leaders who want to use social media to be "open" while maintaining control"Be Open, Be Transparent, Be Authentic" are the current leadership mantras-but companies often push back. Business is premised on the concept of control and yet the new world order demands openness-leaders do not know how to be open and be in control. This must-have resource will help the modern ... Read more

$17.00 USD

Also available as: Audiobook

An essential guide for leaders who want to use social media to be "open" while maintaining control"Be Open, Be Transparent, Be Authentic" are the current leadership mantras-but companies often push back. Business is premised on the concept of control and yet the new world order demands openness-leaders do not know how to be open and be in control. This must-have resource will help the modern
... Read more

Also available as: Audiobook
Unleashing Excellence

The Complete Guide to Ultimate Customer Service

by Dennis Snow, Teri Yanovitch ...

A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. ... Read more

$17.00 USD

Also available as: Audiobook

A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task.
... Read more

Also available as: Audiobook
Game-Based Marketing

Inspire Customer Loyalty Through Rewards, Challenges, and Contests

by Gabe Zichermann, Joselin Linder ...

Harness the power of games to create extraordinary customer engagement with Game-Based Marketing.Gamification is revolutionizing the web and mobile apps.Innovative startups like Foursquare and Swoopo, growth companies like Gilt and Groupon and established brands like United Airlines and Nike all agree: the most powerful way to create and engage a vibrant community is with game mechanics. By ... Read more

$15.00 USD

Harness the power of games to create extraordinary customer engagement with Game-Based Marketing.Gamification is revolutionizing the web and mobile apps.Innovative startups like Foursquare and Swoopo, growth companies like Gilt and Groupon and established brands like United Airlines and Nike all agree: the most powerful way to create and engage a vibrant community is with game mechanics. By
... Read more

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Keeping The Millennials

Keeping The Millennials

People who read these also enjoyed

SNAP Selling

The 2020 Workplace

The New Rules of Retail

Flip the Funnel

Getting from College to Career Revised Edition

Managing to Change the World

What Does Somebody Have to Do to Get a Job Around Here?

Open Leadership

Unleashing Excellence

Game-Based Marketing

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