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  • Quality in the Era of Industry 4.0

    Integrating Tradition and Innovation in the Age of Data and AI

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    QUALITY IN THE ERA OF INDUSTRY 4.0Enables readers to use real-world data from connected devices to improve product performance, detect design vulnerabilities, and design better solutionsQuality in the Era of Industry 4.0 provides an insightful guide to harnessing user performance and behavior data through AI and other Industry 4.0 technologies. This transformative approach enables companies to not ... Read more

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  • Design for Six Sigma for Service, Chapter 11 - Statistical Basics and Six Sigma Metrics

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    The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change ... Read more

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  • Design for Six Sigma for Service, Chapter 9 - Theory of Inventive Problem Solving (TRIZ)

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  • Design for Six Sigma for Service, Chapter 4 - Customer Survey Design, Administration, and Analysis

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    The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change ... Read more

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  • Design for Six Sigma for Service, Chapter 10 - Design and Improvement of Service Processes--Process Management

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  • Design for Six Sigma for Service, Chapter 3 - Value Creation for Service Product

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  • Design for Six Sigma for Service, Chapter 1 - Six Sigma in Service Organizations

    by Kai Yang ...
    The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change ... Read more

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  • Design for Six Sigma for Service, Chapter 2 - Design for Six Sigma Road Map for Service

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    The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change ... Read more

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  • Voice of the Customer

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    by Kai Yang ...
    Discover All the Advantages of Using Design for Six Sigma to Develop and Build Customer Value-Based ProductsVoice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions.Quality expert Kai Yang explains how to ... Read more

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  • Design for Six Sigma

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  • The Art of Trial Process

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    Series series Law and Criminology (R0)
    This book focuses on the reality of China’s modern judiciary, systematically demonstrating and discussing the judicial philosophy and judicial ethics as applied by Chinese courts and judges. In order to illustrate the methods of jurisprudence and sociology of law in the context of China’s judicial practice and practicability of applicable laws, it also addresses judicial methodology and Chinese ... Read more

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  • Design for Six Sigma for Service, Chapter 6 - Quality Function Deployment

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