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Just Start

Take Action, Embrace Uncertainty, Create the Future

by Leonard A. Schlesinger, Charles F. Kiefer ...

How to succeed at work and life-in an increasingly unpredictable worldIn a world where you can no longer plan or predict your way to success, how can you achieve your most important goals? It’s a daunting question. But in today’s environment, where change is the only constant, it’s a question everyone must answer. This is true whether you are an innovator or an entrepreneur, a manager or a newly ... Read more

$25.99 USD or Free with Kobo Plus

How to succeed at work and life-in an increasingly unpredictable worldIn a world where you can no longer plan or predict your way to success, how can you achieve your most important goals? It’s a daunting question. But in today’s environment, where change is the only constant, it’s a question everyone must answer. This is true whether you are an innovator or an entrepreneur, a manager or a newly
... Read more
Own Your Future

How to Think Like an Entrepreneur and Thrive in an Unpredictable Economy

by Paul Brown, Charles Kiefer, Leonard Schlesinger ...

This insightful and helpful resource gives you the tools, tips, and techniques you need to succeed--no matter what comes your way.Not everyone has the means and resources to become a successful entrepreneur. So does that mean everyone else must hinge their success on the hopes that they survive the next set of layoffs and that their chosen field doesn’t become the next dying industry? Not at all! ... Read more

$7.99 USD

Also available as: Audiobook

This insightful and helpful resource gives you the tools, tips, and techniques you need to succeed--no matter what comes your way.Not everyone has the means and resources to become a successful entrepreneur. So does that mean everyone else must hinge their success on the hopes that they survive the next set of layoffs and that their chosen field doesn’t become the next dying industry? Not at all!
... Read more

Also available as: Audiobook
The Value Profit Chain

Treat Employees Like Customers and Customers Like

by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger ...

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion ... Read more

$13.99 USD

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion
... Read more
Service Profit Chain

by W. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett ...

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain.Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal ... Read more

$16.99 USD

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain.Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal
... Read more
What Great Service Leaders Know and Do

Creating Breakthroughs in Service Firms

by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger ...

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.The authors cover every aspect of optimal ... Read more

$25.99 USD

Also available as: Audiobook

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.The authors cover every aspect of optimal
... Read more

Also available as: Audiobook
Audiobook

What Great Service Leaders Know and Do

Creating Breakthroughs in Service Firms

by James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger ...

Narrated by Wayne Shepherd ...

Unabridged

7 hours 21 min

The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big data, and complexity. How can companies design a strategy to compete?The service sector-any company not involved in the production of products-is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, ... Read more

$20.99 USD or Free with Kobo Plus

Also available as: eBook

The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big data, and complexity. How can companies design a strategy to compete?The service sector-any company not involved in the production of products-is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management,
... Read more

Also available as: eBook

Focus

The Hidden Driver of Excellence

by Daniel Goleman ...

New York Times Bestseller“A powerful guide for taking control of our attention.” —Tony Schwartz, author of The Power of Full Engagement and CEO of The Energy ProjectFrom the author of the #1 international bestseller Emotional Intelligence, comes a groundbreaking look at today’s scarcest resource and the secret to high performance and fulfillment: attention.For more than two decades, psychologist ... Read more

$12.99 USD

Also available as: Audiobook

New York Times Bestseller“A powerful guide for taking control of our attention.” —Tony Schwartz, author of The Power of Full Engagement and CEO of The Energy ProjectFrom the author of the #1 international bestseller Emotional Intelligence, comes a groundbreaking look at today’s scarcest resource and the secret to high performance and fulfillment: attention.For more than two decades, psychologist
... Read more

Also available as: Audiobook
The $100 Startup

Reinvent the Way You Make a Living, Do What You Love, and Create a New Future

by Chris Guillebeau ...

Lead a life of adventure, meaning and purpose—and earn a good living.“Thoughtful, funny, and compulsively readable, this guide shows how ordinary people can build solid livings, with independence and purpose, on their own terms.”—Gretchen Rubin, author of the #1 New York Times bestseller The Happiness ProjectStill in his early thirties, Chris Guillebeau completed a tour of every country on earth ... Read more

$14.99 USD

Also available as: Audiobook

Lead a life of adventure, meaning and purpose—and earn a good living.“Thoughtful, funny, and compulsively readable, this guide shows how ordinary people can build solid livings, with independence and purpose, on their own terms.”—Gretchen Rubin, author of the #1 New York Times bestseller The Happiness ProjectStill in his early thirties, Chris Guillebeau completed a tour of every country on earth
... Read more

Also available as: Audiobook
The Lean Startup

How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses

by Eric Ries ...

Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched.Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned ... Read more

Was $14.99 USD Now $12.99 USD

Also available as: Audiobook

Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched.Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned
... Read more

Also available as: Audiobook
What the Most Successful People Do Before Breakfast

A Short Guide to Making Over Your Mornings--and Life (A Penguin Special from Portfolio)

by Laura Vanderkam ...

Mornings are a madcap time for many of us. We wake up in a haze—often after hitting snooze a few times. Then we rush around to get ready and out the door so we can officially start the day. Before we know it, hours have slipped by without us accomplishing anything beyond downing a cup of coffee, dashing off a few emails, and dishing with our coworkers around the water cooler. By the time the ... Read more

$12.99 USD

Mornings are a madcap time for many of us. We wake up in a haze—often after hitting snooze a few times. Then we rush around to get ready and out the door so we can officially start the day. Before we know it, hours have slipped by without us accomplishing anything beyond downing a cup of coffee, dashing off a few emails, and dishing with our coworkers around the water cooler. By the time the
... Read more
Steve Jobs

by Walter Isaacson ...

Walter Isaacson’s “enthralling” (The New Yorker) worldwide bestselling biography of Apple cofounder Steve Jobs.Based on more than forty interviews with Steve Jobs conducted over two years—as well as interviews with more than 100 family members, friends, adversaries, competitors, and colleagues—Walter Isaacson has written a riveting story of the roller-coaster life and searingly intense personality ... Read more

$16.99 USD

Also available as: Audiobooks

Walter Isaacson’s “enthralling” (The New Yorker) worldwide bestselling biography of Apple cofounder Steve Jobs.Based on more than forty interviews with Steve Jobs conducted over two years—as well as interviews with more than 100 family members, friends, adversaries, competitors, and colleagues—Walter Isaacson has written a riveting story of the roller-coaster life and searingly intense personality
... Read more

Also available as: Audiobooks
How to Change

The Science of Getting from Where You Are to Where You Want to Be

by Katy Milkman ...

Wall Street Journal bestseller“A welcome revelation.” --The Financial TimesAward-winning Wharton Professor and Choiceology podcast host Katy Milkman has devoted her career to the study of behavior change. In this ground-breaking book, Milkman reveals a proven path that can take you from where you are to where you want to be, with a foreword from psychologist Angela Duckworth, the best-selling ... Read more

Was $13.99 USD Now $8.99 USD

Also available as: Audiobook

Wall Street Journal bestseller“A welcome revelation.” --The Financial TimesAward-winning Wharton Professor and Choiceology podcast host Katy Milkman has devoted her career to the study of behavior change. In this ground-breaking book, Milkman reveals a proven path that can take you from where you are to where you want to be, with a foreword from psychologist Angela Duckworth, the best-selling
... Read more

Also available as: Audiobook

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“leonard schlesinger”

Just Start

Own Your Future

The Value Profit Chain

Service Profit Chain

What Great Service Leaders Know and Do

What Great Service Leaders Know and Do

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Focus

The $100 Startup

The Lean Startup

What the Most Successful People Do Before Breakfast

Steve Jobs

How to Change

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