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The Nordstrom Way to Customer Experience Excellence

Creating a Values-Driven Service Culture

by Robert Spector, breAnne O. Reeves ...

"Top Ten Business Books For 2017" - ForbesThe fully revised and updated edition of the classic book about Nordstrom's extraordinary customer serviceIn this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to ... Read more

$18.99 CAD

"Top Ten Business Books For 2017" - ForbesThe fully revised and updated edition of the classic book about Nordstrom's extraordinary customer serviceIn this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to
... Read more
Amazon.com

Get Big Fast

by Robert Spector ...

Was $11.99 CAD Now $2.99 CAD
Audiobook

Great Opportunities

How a superstar in the ever-growing kitchen appliance distribution business switched careers to achieve unimaginable success and loved it—and YOU CAN TOO!

by Marty Friedman ...

Narrated by Robert Spector ...

Unabridged

3 hours 56 min

I was a boy who started with nothing and finished with more than I ever wished for. I want to inspire others to do the same and to learn from my experiences.As a young man, I always questioned if I'd be able to make my mark in the world because I didn't have the smarts or grades that most of my classmates had. I wasn't a good athlete which is what counts in grammar and high school, and my parents ... Read more

$20.99 CAD or Free with Kobo Plus

I was a boy who started with nothing and finished with more than I ever wished for. I want to inspire others to do the same and to learn from my experiences.As a young man, I always questioned if I'd be able to make my mark in the world because I didn't have the smarts or grades that most of my classmates had. I wasn't a good athlete which is what counts in grammar and high school, and my parents
... Read more
Audiobook

The Nordstrom Way to Customer Experience Excellence

Creating a Values-Driven Service Culture, 3rd Edition

by Robert Spector, BreAnne O. Reeves ...

Narrated by Steve Menasche ...

Unabridged

5 hours 55 min

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry ... Read more

$26.10 CAD or Free with Kobo Plus

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry
... Read more
Maxine Greene and the Pedagogy of Social Imagination

An Intellectual Genealogy

Edited by Hannah Spector, Robert Lake, Tricia M. Kress ...

Devoted to and inspired by the late Maxine Greene, a champion of education and advocator of the arts, this book recognizes the importance of Greene’s scholarship by revisiting her oeuvre in the context of the intellectual historicity that shaped its formation. As a scholar, Greene dialogued with philosophers, social theorists, writers, musicians, and artists. These conversations reveal the ways in ... Read more

$83.99 CAD

Devoted to and inspired by the late Maxine Greene, a champion of education and advocator of the arts, this book recognizes the importance of Greene’s scholarship by revisiting her oeuvre in the context of the intellectual historicity that shaped its formation. As a scholar, Greene dialogued with philosophers, social theorists, writers, musicians, and artists. These conversations reveal the ways in
... Read more
Clinical Neuropsychological Assessment

A Cognitive Approach

Edited by Robert L. Mapou, Jack Spector ...

Series series Critical Issues in Neuropsychology
Practicing neuropsychologists and students in clinical neuropsychology must increas ingly cross disciplinary boundaries to understand and appreciate the neuroanatomical, neurophysiological, and neuropharmacological bases of cognition and behavior, cur rent cognitive theory in many different domains of functioning, and the nature and tools of clinical assessment. Although the cognitive functions ... Read more

$179.99 CAD

Practicing neuropsychologists and students in clinical neuropsychology must increas ingly cross disciplinary boundaries to understand and appreciate the neuroanatomical, neurophysiological, and neuropharmacological bases of cognition and behavior, cur rent cognitive theory in many different domains of functioning, and the nature and tools of clinical assessment. Although the cognitive functions
... Read more
The Spirit of Montesquieu’s Persian Letters

by Megan Gallagher, Ryan Patrick Hanley, Rebecca Kingston, Peter Lund, Michael Mosher, Emily Nacol, Andrea Radasanu, Helena Rosenblatt, John T. Scott, Robert Sparling, Céline Spector, Lee Ward, Stuart D. Warner, Dr. Pauline Kra, Vickie B. Sullivan ...

This book’s primary purpose is to commemorate the 300th anniversary of Montesquieu’s Persian Letters, a seminal book in classical liberal thought. Persian Letters is a delightfully rich, sympathetic satire of commercial society’s promise and discontents, covering a wide range of issues and themes that shaped the direction of liberal modernity. It consists of a series of letters largely written by ... Read more

$120.99 CAD

This book’s primary purpose is to commemorate the 300th anniversary of Montesquieu’s Persian Letters, a seminal book in classical liberal thought. Persian Letters is a delightfully rich, sympathetic satire of commercial society’s promise and discontents, covering a wide range of issues and themes that shaped the direction of liberal modernity. It consists of a series of letters largely written by
... Read more
Dreaming Japanese

by Marty Friedman ...

The rollicking autobiography of the iconic guitarist who took **thrash metal behemoths Megadeth from the edge of collapse to their highest peak before departing to Japan for the joy of J-Pop.“The story of how he got where he is is fascinating. The Megadeth years have been well documented, but there’s so much more to Marty Friedman’s story and it’s well worth reading about in Dreaming Japanese.” ... Read more

$21.99 CAD

Also available as: Audiobook

The rollicking autobiography of the iconic guitarist who took **thrash metal behemoths Megadeth from the edge of collapse to their highest peak before departing to Japan for the joy of J-Pop.“The story of how he got where he is is fascinating. The Megadeth years have been well documented, but there’s so much more to Marty Friedman’s story and it’s well worth reading about in Dreaming Japanese.”
... Read more

Also available as: Audiobook
The Effective Hiring Manager

by Mark Horstman ...

Essential hiring and team-building lessons from the #1 Podcaster in the worldThe Effective Hiring Manager offers an essential guide for managers, team leaders, and HR professionals in organizations large or small. The author’s step-by-step approach makes the strategies easy to implement and help to ensure ongoing success.Hiring effectively is the single greatest long-term contribution to your ... Read more

$22.99 CAD

Also available as: Audiobook

Essential hiring and team-building lessons from the #1 Podcaster in the worldThe Effective Hiring Manager offers an essential guide for managers, team leaders, and HR professionals in organizations large or small. The author’s step-by-step approach makes the strategies easy to implement and help to ensure ongoing success.Hiring effectively is the single greatest long-term contribution to your
... Read more

Also available as: Audiobook
Audiobook

Dreaming Japanese

by Marty Friedman ...

Narrated by Marty Friedman, Eric Michael Summerer ...

Unabridged

11 hours 32 min

Marty Friedman's upbringing was as atypical as his career. Growing up in a Jewish household in Maryland, the son of an NSA executive, he lacked motivation until he discovered the guitar. Enjoying a hazy adolescence overflowing with partying, music, and teen antics, he achieved local stardom in Deuce, then burst onto the national scene by pioneering a radically new style of playing, bringing ... Read more

$35.72 CAD or Free with Kobo Plus

Also available as: eBook

Marty Friedman's upbringing was as atypical as his career. Growing up in a Jewish household in Maryland, the son of an NSA executive, he lacked motivation until he discovered the guitar. Enjoying a hazy adolescence overflowing with partying, music, and teen antics, he achieved local stardom in Deuce, then burst onto the national scene by pioneering a radically new style of playing, bringing
... Read more

Also available as: eBook
Great Opportunities

by Marty Friedman ...

I was a boy who started with nothing and finished with more than I ever wished for. I want to inspire others to do the same and to learn from my experiences.As a young man, I always questioned if I'd be able to make my mark in the world because I didn't have the smarts or grades that most of my classmates had. I wasn't a good athlete which is what counts in grammar and high school, and my parents ... Read more

$6.99 CAD

I was a boy who started with nothing and finished with more than I ever wished for. I want to inspire others to do the same and to learn from my experiences.As a young man, I always questioned if I'd be able to make my mark in the world because I didn't have the smarts or grades that most of my classmates had. I wasn't a good athlete which is what counts in grammar and high school, and my parents
... Read more
The Dialectic of Freedom

by Maxine Greene ...

Series series John Dewey Lecture Series
Special 2018 EditionFrom the new Introduction by Michelle Fine**,** Graduate Center, CUNY :"Why now, you may ask, should I return to a book written in 1988? Because, in Maxine's words: 'When freedom is the question, it is always time to begin.'"In The Dialectic of Freedom, Maxine Greene argues that freedom must be achieved through continuing resistance to the forces that limit, condition, d... ... Read more

$32.99 CAD

Special 2018 EditionFrom the new Introduction by Michelle Fine**,** Graduate Center, CUNY :"Why now, you may ask, should I return to a book written in 1988? Because, in Maxine's words: 'When freedom is the question, it is always time to begin.'"In The Dialectic of Freedom, Maxine Greene argues that freedom must be achieved through continuing resistance to the forces that limit, condition, d...
... Read more