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Relationships 101

par John C. Maxwell ...

Lu par Sean Runnette ...

Version Longue

1 heures 45 min

Great leadership is built on great relationships. Let John C. Maxwell show you why relationships are the glue that holds successful teams together.Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be your leadership. Bestselling author and leadership expert John C. Maxwell knows that if people aren't following you, then you're not really leading.In ... En savoir plus

$26.99 CAD

Great leadership is built on great relationships. Let John C. Maxwell show you why relationships are the glue that holds successful teams together.Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be your leadership. Bestselling author and leadership expert John C. Maxwell knows that if people aren't following you, then you're not really leading.In
... En savoir plus
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Livre audio

Mom Test, The

How to Talk to Customers & Learn if Your Business is a Good Idea When Everyone is Lying to You

par Rob Fitzpatrick ...

Lu par Rob Fitzpatrick ...

Version Longue

3 heure 50 min

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little. As a matter of ... En savoir plus

$20.60 CAD ou Gratuit avec Kobo Plus

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little. As a matter of
... En savoir plus
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Livre audio

The Psychology of Selling

Increase Your Sales Faster and Easier Than You Ever Thought Possible

par Brian Tracy ...

Lu par Brian Tracy ...

Version Longue

6 heure 18 min

Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling.Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available ... En savoir plus

Prix courant $35.99 CAD Maintenant $28.84 CAD ou Gratuit avec Kobo Plus

Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling.Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available
... En savoir plus
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Livre audio

Just Listen

Discover the Secret to Getting Through to Absolutely Anyone

par Mark Goulston ...

Lu par Arthur Morey ...

Version Longue

7 heure 53 min

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his ... En savoir plus

$34.99 CAD

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his
... En savoir plus
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Livre audio

Sales: Sales Strategies: The Top 100 Best Ways To Increase Sales

par Ace McCloud ...

Lu par Joshua Mackey ...

Version Longue

1 heures 48 min

Are you tired of low sales and small paychecks? Do you wish you had more control over your life?Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this audio book will teach you everything you need to know.Stop the pain from lost sales and prevent missed business opportunities from plaguing your career ... En savoir plus

$10.09 CAD ou Gratuit avec Kobo Plus

Are you tired of low sales and small paychecks? Do you wish you had more control over your life?Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this audio book will teach you everything you need to know.Stop the pain from lost sales and prevent missed business opportunities from plaguing your career
... En savoir plus
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Livre audio

Emotional Intelligence What Makes an Effective Leader HBR

par Daniel Goleman ...

Lu par Deaver Brown ...

Collections series Harvard Business Press
Version Longue

51 min

Emotional Intelligence is a landmark work about its importance in organizations and on how to develop your own. Helps focus your listening and empathy skills while holding your ground and responding effectively to others. ... En savoir plus

$4.11 CAD ou Gratuit avec Kobo Plus

Emotional Intelligence is a landmark work about its importance in organizations and on how to develop your own. Helps focus your listening and empathy skills while holding your ground and responding effectively to others.
... En savoir plus
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Livre audio

The JOLT Effect

How High Performers Overcome Customer Indecision

par Matthew Dixon, Ted McKenna ...

Lu par Matthew Dixon, Ted McKenna ...

Version Longue

5 heure 47 min

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... En savoir plus

$23.00 CAD

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and
... En savoir plus
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Livre audio

The Trusted Advisor

20th Anniversary Edition

par David H. Maister, Robert M. Galford, Charles H. Green ...

Lu par BJ Harrison ...

Version Longue

10 heure 38 min

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.In this ... En savoir plus

$35.72 CAD ou Gratuit avec Kobo Plus

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.In this
... En savoir plus
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Livre audio

It Starts With Clients

Your 100-Day Plan to Build Lifelong Relationships and Revenue

par Andrew Sobel ...

Lu par Steve Menasche ...

Version Longue

7 heure 39 min

Andrew Sobel offers a proven, 100-day plan for conquering fourteen tough client development challenges and growing your client base. He's encapsulated twenty-five years of unique research, including personal interviews with over 3000 top executives, into a practical roadmap for winning more new clients and growing your existing relationships.You'll learn specific strategies to move confidently and ... En savoir plus

$28.84 CAD ou Gratuit avec Kobo Plus

Andrew Sobel offers a proven, 100-day plan for conquering fourteen tough client development challenges and growing your client base. He's encapsulated twenty-five years of unique research, including personal interviews with over 3000 top executives, into a practical roadmap for winning more new clients and growing your existing relationships.You'll learn specific strategies to move confidently and
... En savoir plus
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Livre audio

Customers for Life

par Deaver Brown ...

Lu par Deaver Brown ...

Collections series Sales Tips
Version Longue

59 min

Describes how to keep customers for life by weeding out the unsatisfactory ones so you can focus on the ones good for you and your organization. How this approach protects your organization & people from becoming discouraged. ... En savoir plus

$4.11 CAD ou Gratuit avec Kobo Plus

Describes how to keep customers for life by weeding out the unsatisfactory ones so you can focus on the ones good for you and your organization. How this approach protects your organization & people from becoming discouraged.
... En savoir plus
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Livre audio

Referral Engine, The

Creating a Network of Loyal Promoters

par Favour Emeli ...

Lu par Digital Voice Archie G ...

Version Longue

2 heure 23 min

This audiobook is narrated by a digital voice.Word-of-mouth marketing remains one of the most powerful drivers of business growth, and it all starts with a solid referral strategy. The Referral Engine is your guide to turning satisfied customers and trusted partners into a loyal network of promoters who fuel your business with high-quality leads and lasting success.This book explores the ... En savoir plus

$10.99 CAD ou Gratuit avec Kobo Plus

This audiobook is narrated by a digital voice.Word-of-mouth marketing remains one of the most powerful drivers of business growth, and it all starts with a solid referral strategy. The Referral Engine is your guide to turning satisfied customers and trusted partners into a loyal network of promoters who fuel your business with high-quality leads and lasting success.This book explores the
... En savoir plus
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Livre audio

Customer Service The Sandler Way

48 Rules for Strategic Customer Care

par Anne MacKeigan ...

Lu par Sean Pratt ...

Version Longue

3 heure 56 min

Your customer service plan is only as strong as its weakest link.What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 Rules for Strategic Customer Care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service the Sandler Way helps you ... En savoir plus

$19.22 CAD ou Gratuit avec Kobo Plus

Your customer service plan is only as strong as its weakest link.What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 Rules for Strategic Customer Care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service the Sandler Way helps you
... En savoir plus
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Livre audio

Сага об ИКЕА (краткое изложение)

par Бертил Торекуль ...

Lu par Николай Блинов ...

Version Longue

17 min

Основателю IKEA Ингвару Кампраду сейчас 91 год, он живет в шведском городке Эпаленж в окружении многочисленных детей и внуков. В 1943 году Кампрад пришел в бизнес с пустыми руками. Его офис располагался в родительском доме, а штат насчитывал восемь человек, куда входили отец, мать, двоюродные братья и друзья Ингвара. С тех пор он привык строить собственное дело на принципах семейственности, и не ... En savoir plus

$3.99 CAD ou Gratuit avec Kobo Plus

Основателю IKEA Ингвару Кампраду сейчас 91 год, он живет в шведском городке Эпаленж в окружении многочисленных детей и внуков. В 1943 году Кампрад пришел в бизнес с пустыми руками. Его офис располагался в родительском доме, а штат насчитывал восемь человек, куда входили отец, мать, двоюродные братья и друзья Ингвара. С тех пор он привык строить собственное дело на принципах семейственности, и не
... En savoir plus
Livre audio

Livre audio

Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days

par Joey Coleman ...

Lu par Joey Coleman ...

Version Longue

9 heure 28 min

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy, ... En savoir plus

$27.00 CAD

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy,
... En savoir plus
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Livre audio

I'll Be Back

How To Get Customers To Come Back Again & Again

par Shep Hyken ...

Lu par Shep Hyken ...

Version Longue

4 heure 42 min

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service ... En savoir plus

$19.17 CAD ou Gratuit avec Kobo Plus

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service
... En savoir plus
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Livre audio

The 10 Golden Rules of Customer Service

The Story of the $6,000 Egg

Lu par Janet Metzger, Christopher Grove ...

Version Longue

53 min

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and ... En savoir plus

Prix courant $17.99 CAD Maintenant $10.98 CAD ou Gratuit avec Kobo Plus

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and
... En savoir plus
Livre audio

Livre audio

Creating Competitive Advantage

Give Customers a Reason to Choose You Over Your Competitors

par Jaynie L. Smith, William G. Flanagan ...

Lu par Jaynie L. Smith ...

Version Longue

5 heure 1 min

Why should I do business with you… and not your competitor?Whether you are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your competitive advantages and trumpeting them to the marketplace is the most surefire way to close deals, retain clients, ... En savoir plus

$20.99 CAD

Why should I do business with you… and not your competitor?Whether you are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your competitive advantages and trumpeting them to the marketplace is the most surefire way to close deals, retain clients,
... En savoir plus
Livre audio

Livre audio

Customer Relationship Imprinting

The 6 Elements That Ensure Exceptional Service Without Exception

par Michael Barnett ...

Lu par Samantha Novak ...

Version Longue

3 heure 50 min

Significantly improve customer attraction, acquisition, and retention with this groundbreaking six-step program for creating exceptional customer relationships. Follow this formula and your customers will follow you!While many customer service books discuss customer loyalty, the concept of customer imprinting has never been introduced into the customer service conversation—until now. Customer ... En savoir plus

$20.54 CAD ou Gratuit avec Kobo Plus

Significantly improve customer attraction, acquisition, and retention with this groundbreaking six-step program for creating exceptional customer relationships. Follow this formula and your customers will follow you!While many customer service books discuss customer loyalty, the concept of customer imprinting has never been introduced into the customer service conversation—until now. Customer
... En savoir plus
Livre audio

Livre audio

Win Clients Without Cold Pitching Ever

The Silent Authority Positioning Strategy

par Ahmed Musa ...

Lu par Digital Voice Archie G ...

Version Longue

3 heure 23 min

This audiobook is narrated by a digital voice.Let’s kill the lie right now…You don’t need to cold pitch.You don’t need to beg.You don’t need to chase anyone like some desperate rookie on LinkedIn.Win Clients Without Cold Pitching Ever: The Silent Authority Positioning Strategy hands you the playbook for attracting high-quality clients who come to you — pre-sold, pre-qualified, and ready to pay ... En savoir plus

$10.99 CAD ou Gratuit avec Kobo Plus

This audiobook is narrated by a digital voice.Let’s kill the lie right now…You don’t need to cold pitch.You don’t need to beg.You don’t need to chase anyone like some desperate rookie on LinkedIn.Win Clients Without Cold Pitching Ever: The Silent Authority Positioning Strategy hands you the playbook for attracting high-quality clients who come to you — pre-sold, pre-qualified, and ready to pay
... En savoir plus
Livre audio

Livre audio

Customer Mania!

It's Never Too Late to Build a Customer-Focused Company

par Kenneth Blanchard, Ph.D., Jim Ballard, Fred Finch ...

Lu par Kenneth Blanchard, Ph.D. ...

Version Longue

5 heure 30 min

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts ... En savoir plus

$25.99 CAD

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts
... En savoir plus
Livre audio

Livre audio

Service Failure

The Real Reasons Employees Struggle with Customer Service and What You Can Do About It

par Jeff Toister ...

Lu par Walter Dixon ...

Version Longue

5 heure 39 min

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company?Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees ... En savoir plus

Prix courant $38.99 CAD Maintenant $26.10 CAD ou Gratuit avec Kobo Plus

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company?Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees
... En savoir plus
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Livre audio

How to Generate Leads:::

Start Filling Your Pipeline With Leads and Closed Sales WITHOUT Spending a Fortune “New Ways to Find Quality Leads For Prospecting and Calling.”

par Russell Sutton ...

Lu par Digital Voice Michelle G ...

Version Longue

13 heure 11 min

This audiobook is narrated by a digital voice.How to Generate Leads::: Start Filling Your Pipeline With Leads and Closed Sales WITHOUT Spending a Fortune "New Ways to Find Quality Leads For Prospecting and Calling."Have you ever wished you knew how to generate a consistent flow of leads, but had no idea where to start? As technology advances and consumer behavior continues to shift, businesses are ... En savoir plus

$19.21 CAD ou Gratuit avec Kobo Plus

This audiobook is narrated by a digital voice.How to Generate Leads::: Start Filling Your Pipeline With Leads and Closed Sales WITHOUT Spending a Fortune "New Ways to Find Quality Leads For Prospecting and Calling."Have you ever wished you knew how to generate a consistent flow of leads, but had no idea where to start? As technology advances and consumer behavior continues to shift, businesses are
... En savoir plus
Livre audio

Livre audio

Feedback Loop, The

Using Customer Input to Improve and Grow

par Ajah Excel ...

Lu par Digital Voice Archie G ...

Version Longue

2 heure 27 min

This audiobook is narrated by a digital voice.The Feedback Loop: Using Customer Input to Improve and Grow is a game-changing guide for businesses looking to harness the power of customer feedback to fuel continuous improvement and accelerate growth. In today’s market, listening to your customers isn’t just a nice-to-have—it’s essential for staying competitive and relevant.This book dives deep into ... En savoir plus

$10.99 CAD ou Gratuit avec Kobo Plus

This audiobook is narrated by a digital voice.The Feedback Loop: Using Customer Input to Improve and Grow is a game-changing guide for businesses looking to harness the power of customer feedback to fuel continuous improvement and accelerate growth. In today’s market, listening to your customers isn’t just a nice-to-have—it’s essential for staying competitive and relevant.This book dives deep into
... En savoir plus
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Livre audio

The Power of Scarcity

Leveraging Urgency and Demand to Influence Customer Decisions

par Dr. Mindy Weinstein ...

Lu par Karen Ruth Johnston ...

Version Longue

6 heure 20 min

Scarcity isn't just one of the key principles of influence, it's arguably the most powerful—invoking the kind of primal instincts that were essential to our ancestors' survival. It's also the explanation for why, in the mid-1990's, $29.99 Tickle-Me-Elmo dolls were being scalped for $7,000 apiece.In The Power of Scarcity, Dr. Mindy Weinstein leverages her deep expertise in both marketing and ... En savoir plus

$28.84 CAD ou Gratuit avec Kobo Plus

Scarcity isn't just one of the key principles of influence, it's arguably the most powerful—invoking the kind of primal instincts that were essential to our ancestors' survival. It's also the explanation for why, in the mid-1990's, $29.99 Tickle-Me-Elmo dolls were being scalped for $7,000 apiece.In The Power of Scarcity, Dr. Mindy Weinstein leverages her deep expertise in both marketing and
... En savoir plus

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