Decision Making & Problem Solving in Management & Leadership & Business & Finance eBooks

Human Resources Management: Dealing with Challenge and Conflict

by Cultural Human Resources Council ...

Series series Cultural Human Resources Management Tools
Challenge and conflict are common in cultural organizations, given multiple demands for severely limited resources, underpaid and overworked employees, disagreements over administrative and artistic priorities and the potential strains of board/management relations. We rarely stop to examine exactly how we handle conflict. The reason it is important to look closely at how you manage conflict in ... Read more

$9.99 CAD

Challenge and conflict are common in cultural organizations, given multiple demands for severely limited resources, underpaid and overworked employees, disagreements over administrative and artistic priorities and the potential strains of board/management relations. We rarely stop to examine exactly how we handle conflict. The reason it is important to look closely at how you manage conflict in
... Read more
Predictable Results in Unpredictable Times

by Stephen Covey ...

The one certainty in any business is uncertainty. You can always be sure of change. Still, some companies perform reliably and with excellence in spite of ever-changing circumstances. Predictable Results in Unpredictable Times is about four essentials for getting great performance from business and yourself in both good times and bad. 1. Excellent Execution: Winning companies have clear goals and ... Read more

$10.99 CAD

The one certainty in any business is uncertainty. You can always be sure of change. Still, some companies perform reliably and with excellence in spite of ever-changing circumstances. Predictable Results in Unpredictable Times is about four essentials for getting great performance from business and yourself in both good times and bad. 1. Excellent Execution: Winning companies have clear goals and
... Read more
Leadership

by Michael Heath ...

Series series Collins Business Secrets
The leadership secrets that experts and top professionals use.Get results fast with this quick, easy guide to the fundamentals of Leadership.Includes how to:• Understand and develop your leadership style• Identify strategic goals for your department• Motivate and manage teams of all sizes• Build a culture of results and responsibility• Lead the way out of a crisis ... Read more

$9.99 CAD

The leadership secrets that experts and top professionals use.Get results fast with this quick, easy guide to the fundamentals of Leadership.Includes how to:• Understand and develop your leadership style• Identify strategic goals for your department• Motivate and manage teams of all sizes• Build a culture of results and responsibility• Lead the way out of a crisis
... Read more
Big Bets

How Large-Scale Change Really Happens

by Rajiv Shah ...

“Encouraging…Uplifting...Meeting apparently insurmountable goals requires thinking big…this will inspire.” —Publishers Weekly“Raj Shah has written a practical guide to making the world a better place. He knows what he’s talking about, because he’s done it himself. Anyone who wants to make a change in the world, or their own lives, will benefit from this book.” —Bill Gates, Cochair, Bill & Melinda ... Read more

$29.99 CAD

“Encouraging…Uplifting...Meeting apparently insurmountable goals requires thinking big…this will inspire.” —Publishers Weekly“Raj Shah has written a practical guide to making the world a better place. He knows what he’s talking about, because he’s done it himself. Anyone who wants to make a change in the world, or their own lives, will benefit from this book.” —Bill Gates, Cochair, Bill & Melinda
... Read more
The Effective Change Manager: The Change Management Body of Knowledge

by The Change Management Institute ...

'The Effective Change Manager' is designed for change management practitioners, employers, authors, academics and anyone with an interest in the evolving professional discipline of change management. The first edition, 'The Change Management Body of Knowledge (CMBoK(c))', drew on the experience of more than six hundred change management professionals in thirty countries. This second edition has ... Read more

$43.99 CAD

'The Effective Change Manager' is designed for change management practitioners, employers, authors, academics and anyone with an interest in the evolving professional discipline of change management. The first edition, 'The Change Management Body of Knowledge (CMBoK(c))', drew on the experience of more than six hundred change management professionals in thirty countries. This second edition has
... Read more
Crafting Engineering Strategy

How Thoughtful Decisions Solve Complex Problems

by Will Larson ...

Many engineers assume their organization doesn't have an engineering strategy—when in fact, they often do. It just may not be working. In Crafting Engineering Strategy, Will Larson (author of An Elegant Puzzle, Staff Engineer, and The Engineering Executive's Primer) offers a practical, example-rich guide to navigating technical and organizational complexity through structured, intentional strategy ... Read more

$34.99 CAD

Many engineers assume their organization doesn't have an engineering strategy—when in fact, they often do. It just may not be working. In Crafting Engineering Strategy, Will Larson (author of An Elegant Puzzle, Staff Engineer, and The Engineering Executive's Primer) offers a practical, example-rich guide to navigating technical and organizational complexity through structured, intentional strategy
... Read more
Marketing Genius

by Peter Fisk ...

The little black book of marketing is here. Marketing guru Peter Fisk's inspirational manual of marketing shows you how to inject marketing genius into your business to stand out from the crowd and deliver exceptional results. Marketing Genius is about achieving genius in your business and its markets, through your everyday decisions and actions. It combines the deep intelligence and radical ... Read more

$20.99 CAD

The little black book of marketing is here. Marketing guru Peter Fisk's inspirational manual of marketing shows you how to inject marketing genius into your business to stand out from the crowd and deliver exceptional results. Marketing Genius is about achieving genius in your business and its markets, through your everyday decisions and actions. It combines the deep intelligence and radical
... Read more
Playing to Wiin

Nintendo and the Video Game Industry's Greatest Comeback

by Daniel Sloan ...

How Nintendo reclaimed its spot at the top of one of the world's most competitive industriesNintendo was once the dominant force in home video gaming--until Sony and Microsoft pummeled them with powerful new consoles. As those two giants battled each other for market share, Nintendo looked dead and buried. Then, true to its secretive, low-profile approach, Nintendo roared back into the market with ... Read more

$19.99 CAD

How Nintendo reclaimed its spot at the top of one of the world's most competitive industriesNintendo was once the dominant force in home video gaming--until Sony and Microsoft pummeled them with powerful new consoles. As those two giants battled each other for market share, Nintendo looked dead and buried. Then, true to its secretive, low-profile approach, Nintendo roared back into the market with
... Read more
Silva Ultramind Systems ESP for Business Success

Use Intuition to: Solve Problems, Create Solutions, Earn More Money

by Jose Silva Jr., Katherine Sandusky, Ed Bernd Jr. ...

Whether you are a business executive or a home worker, an entrepreneur or freelancer, Jose Silva's UltraMind Systems ESP for Business Success gives you the winning mindset you need to succeed.*Oprah Winfrey said: "The more we can tune in to our intuition, the better off we are."* Steve Jobs called it "more powerful than intellect."* Albert Einstein said it is "the sacred gift."Your knowledge, mind ... Read more

$12.99 CAD or Free with Kobo Plus

Whether you are a business executive or a home worker, an entrepreneur or freelancer, Jose Silva's UltraMind Systems ESP for Business Success gives you the winning mindset you need to succeed.*Oprah Winfrey said: "The more we can tune in to our intuition, the better off we are."* Steve Jobs called it "more powerful than intellect."* Albert Einstein said it is "the sacred gift."Your knowledge, mind
... Read more
The Elements of Choice

Why the Way We Decide Matters

by Eric J. Johnson ...

A leader in decision-making research reveals how choices are designed—and why it’s so important to understand their inner workingsEvery time we make a choice, our minds go through an elaborate process most of us never even notice. We’re influenced by subtle aspects of the way the choice is presented that often make the difference between a good decision and a bad one. How do we overcome the common ... Read more

$15.99 CAD

A leader in decision-making research reveals how choices are designed—and why it’s so important to understand their inner workingsEvery time we make a choice, our minds go through an elaborate process most of us never even notice. We’re influenced by subtle aspects of the way the choice is presented that often make the difference between a good decision and a bad one. How do we overcome the common
... Read more
Unsafe Thinking

How to be Nimble and Bold When You Need It Most

by Jonah Sachs ...

A Financial Times Book of the Month: "An enchanting book about how to question the conventional, challenge the status quo, and unlock the creative solutions right under your nose." --Adam Grant, New York Times bestselling author of Originals, Give and Take, and Option B with Sheryl Sandberg"Unsafe Thinking delivers an array of fresh insights on creativity, motivation, and staying in 'flow.' Packed ... Read more

$22.99 CAD

A Financial Times Book of the Month: "An enchanting book about how to question the conventional, challenge the status quo, and unlock the creative solutions right under your nose." --Adam Grant, New York Times bestselling author of Originals, Give and Take, and Option B with Sheryl Sandberg"Unsafe Thinking delivers an array of fresh insights on creativity, motivation, and staying in 'flow.' Packed
... Read more
MBA in a Box

Practical Ideas from the Best Brains in Business

by Joel Kurtzman, Glenn Rifkind, Victoria Griffith ...

The best minds in business—at your serviceMBA in a Box brings together some of the best brains in business who show how the core curriculum of an MBA program works in the real world. People like Michael Porter, Rosabeth Moss Kanter, Adrian J. Slywotzky, Warren Bennis, and Bill George give you a box full of ideas and tools that can boost your career and help you add value to your organization. For ... Read more

$13.99 CAD

The best minds in business—at your serviceMBA in a Box brings together some of the best brains in business who show how the core curriculum of an MBA program works in the real world. People like Michael Porter, Rosabeth Moss Kanter, Adrian J. Slywotzky, Warren Bennis, and Bill George give you a box full of ideas and tools that can boost your career and help you add value to your organization. For
... Read more
Outside In, Inside Out

Unleashing the Power of Business Strategy in Times of Market Uncertainty

by Lance Mortlock ...

“A must-read for all strategy enthusiasts and novices alike. Dr. Mortlock’s significant experience in strategy is evident.” — Rocky Vermani, SVP Innovation & Sustainability, Nova Chemicals“A masterful guide for navigating the complexities of modern business.” — Mary Moran, Board Director, Kudos Inc.The business world continues to be fraught with immense risk, uncertainty, and complexity. Post ... Read more

$21.99 CAD or Free with Kobo Plus

“A must-read for all strategy enthusiasts and novices alike. Dr. Mortlock’s significant experience in strategy is evident.” — Rocky Vermani, SVP Innovation & Sustainability, Nova Chemicals“A masterful guide for navigating the complexities of modern business.” — Mary Moran, Board Director, Kudos Inc.The business world continues to be fraught with immense risk, uncertainty, and complexity. Post
... Read more
The Power of Little Ideas

A Low-Risk, High-Reward Approach to Innovation

by David Robertson ...

The logical and enduring way to innovate.Conventional wisdom today says that to survive, companies must move beyond incremental, sustaining innovation and invest in some form of radical innovation. "Disrupt yourself or be disrupted!" is the relentless message company leaders hear. The Power of Little Ideas argues there's a "third way" that is neither sustaining nor disruptive. This low-risk, high ... Read more

$31.99 CAD or Free with Kobo Plus

The logical and enduring way to innovate.Conventional wisdom today says that to survive, companies must move beyond incremental, sustaining innovation and invest in some form of radical innovation. "Disrupt yourself or be disrupted!" is the relentless message company leaders hear. The Power of Little Ideas argues there's a "third way" that is neither sustaining nor disruptive. This low-risk, high
... Read more
DK Essential Managers: Making Decisions

by Robert Heller ...

Series series DK Essential Managers
Learn all you need to know about making effective decisions, from defining objectives to developing fail-safe strategies. This practical guide shows you how to reassess your own decision-making skills and oversee the resolutions made by others, plus it provides practical techniques for you to try when making decisions.Power tips help you handle real-life situations and develop the first-class ... Read more

$6.99 CAD

Learn all you need to know about making effective decisions, from defining objectives to developing fail-safe strategies. This practical guide shows you how to reassess your own decision-making skills and oversee the resolutions made by others, plus it provides practical techniques for you to try when making decisions.Power tips help you handle real-life situations and develop the first-class
... Read more
The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance

by Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh ...

An implementation blueprint for SIX SIGMA!"The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma."John Biedry, VP Quality & Compliance, Sears Home Services.Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals ... Read more

$54.99 CAD

An implementation blueprint for SIX SIGMA!"The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma."John Biedry, VP Quality & Compliance, Sears Home Services.Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals
... Read more
Designing the Customer-Centric Organization

A Guide to Strategy, Structure, and Process

by Jay R. Galbraith ...

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how ... Read more

$48.99 CAD

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how
... Read more
Woman of Influence: 9 Steps to Build Your Brand, Establish Your Legacy, and Thrive

9 Steps to Build Your Brand, Establish Your Legacy, and Thrive

by Jo Miller ...

Reinvent yourself as a woman of influence—and become the leader you were meant to beHave you ever felt like your organization’s best-kept secret? Are you the go-to person for work that downplays your potential? Do you want to hone your leadership skills while still staying true to who you are? If you answered yes to any of these questions, or if your reputation as a standout contributor is not ... Read more

$30.69 CAD

Reinvent yourself as a woman of influence—and become the leader you were meant to beHave you ever felt like your organization’s best-kept secret? Are you the go-to person for work that downplays your potential? Do you want to hone your leadership skills while still staying true to who you are? If you answered yes to any of these questions, or if your reputation as a standout contributor is not
... Read more
Team Habits

How Small Actions Lead to Extraordinary Results

by Charlie Gilkey ...

**Discover small, team-based changes that have company-wide results in this lifechanging book by the author of Start Finishing."This is the modern business handbook that should sit on everyone’s desk." ―Pamela Slim, author of Body of Work and The Widest Net**The teams we work with amplify our individual efforts, yet we constantly struggle to accomplish what is possible. You can see all the ... Read more

$19.99 CAD

**Discover small, team-based changes that have company-wide results in this lifechanging book by the author of Start Finishing."This is the modern business handbook that should sit on everyone’s desk." ―Pamela Slim, author of Body of Work and The Widest Net**The teams we work with amplify our individual efforts, yet we constantly struggle to accomplish what is possible. You can see all the
... Read more
Your 168

Finding Purpose and Satisfaction in a Values-Based Life

by Harry M. Jansen Kraemer Jr. ...

Put your values first and focus on what matters mostDespite our good intentions, many of us experience a chronic imbalance between the desire to live our values and the distractions and never-ending to-do lists that can get in the way. In Your 168: Finding Purpose and Satisfaction in a Values-Based Life, readers learn how to pursue a values-based life by identifying and committing to their values ... Read more

$24.99 CAD

Put your values first and focus on what matters mostDespite our good intentions, many of us experience a chronic imbalance between the desire to live our values and the distractions and never-ending to-do lists that can get in the way. In Your 168: Finding Purpose and Satisfaction in a Values-Based Life, readers learn how to pursue a values-based life by identifying and committing to their values
... Read more
Sony vs Samsung

The Inside Story of the Electronics Giants' Battle For Global Supremacy

by Sea-Jin Chang ...

"Sony vs. Samsung is business history at its best! It explores the divergent fortunes of these two electronics giants in the last decade and identifies the true reasons behind Sony's decline and Samsung's rise. Contrary to popular belief, Chang shows that success (or failure) does not simply arise from different strategies. Rather, it emerges from major decisions that are deeply rooted in the ... Read more

$23.99 CAD

"Sony vs. Samsung is business history at its best! It explores the divergent fortunes of these two electronics giants in the last decade and identifies the true reasons behind Sony's decline and Samsung's rise. Contrary to popular belief, Chang shows that success (or failure) does not simply arise from different strategies. Rather, it emerges from major decisions that are deeply rooted in the
... Read more
Lean Six Sigma for Supply Chain Management, Second Edition

The 10-Step Solution Process

by James William Martin ...

A Proven 10-Step Solution Process to Identify and Solve Supply Chain Problems Using the Latest Lean MethodsFully revised to cover recent dramatic developments in supply chain improvement methodologies, this strategic guide brings together the Six Sigma and Lean manufacturing tools and techniques required to eliminate supply chain issues and increase profitability. This updated edition offers new ... Read more

$60.99 CAD

A Proven 10-Step Solution Process to Identify and Solve Supply Chain Problems Using the Latest Lean MethodsFully revised to cover recent dramatic developments in supply chain improvement methodologies, this strategic guide brings together the Six Sigma and Lean manufacturing tools and techniques required to eliminate supply chain issues and increase profitability. This updated edition offers new
... Read more
Experiments in Reflection

How to See the Present, Reconsider the Past, and Shape the Future

by Leticia Britos Cavagnaro, Stanford d.school ...

Series series Stanford d.school Library
Notice what matters, sharpen your intuition, and grow personally and professionally by honing your skills of reflection in this illustrated guide from Stanford University's d.school.While we often think of reflection as a way to consider what is or was, it can also be a powerful tool for imagining and shaping what could be. Through activities based on the science, art, and practice of reflection, ... Read more

$13.99 CAD

Notice what matters, sharpen your intuition, and grow personally and professionally by honing your skills of reflection in this illustrated guide from Stanford University's d.school.While we often think of reflection as a way to consider what is or was, it can also be a powerful tool for imagining and shaping what could be. Through activities based on the science, art, and practice of reflection,
... Read more
Customer Service Training for Front-Line Personnel

by The Customer Service Training Institute ...

Series series Customer Service Training Series
The people on your businesses front lines, that is the people who interact and meet your customers every single day, need the skills required to not only properly interact with those customers but to assist them and make the right decisions and choices to provide a world class customer experience. Customer Service is more than just smiling and thanking people for their business. Great Customer ... Read more

$7.29 CAD

The people on your businesses front lines, that is the people who interact and meet your customers every single day, need the skills required to not only properly interact with those customers but to assist them and make the right decisions and choices to provide a world class customer experience. Customer Service is more than just smiling and thanking people for their business. Great Customer
... Read more

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