Decision Making & Problem Solving in Management & Leadership & Business & Finance eBooks

Experiments in Reflection

How to See the Present, Reconsider the Past, and Shape the Future

by Leticia Britos Cavagnaro, Stanford d.school ...

Series series Stanford d.school Library
Notice what matters, sharpen your intuition, and grow personally and professionally by honing your skills of reflection in this illustrated guide from Stanford University's d.school.While we often think of reflection as a way to consider what is or was, it can also be a powerful tool for imagining and shaping what could be. Through activities based on the science, art, and practice of reflection, ... Read more

$13.99 CAD

Notice what matters, sharpen your intuition, and grow personally and professionally by honing your skills of reflection in this illustrated guide from Stanford University's d.school.While we often think of reflection as a way to consider what is or was, it can also be a powerful tool for imagining and shaping what could be. Through activities based on the science, art, and practice of reflection,
... Read more
Customer Service Training for Front-Line Personnel

by The Customer Service Training Institute ...

Series series Customer Service Training Series
The people on your businesses front lines, that is the people who interact and meet your customers every single day, need the skills required to not only properly interact with those customers but to assist them and make the right decisions and choices to provide a world class customer experience. Customer Service is more than just smiling and thanking people for their business. Great Customer ... Read more

$7.29 CAD

The people on your businesses front lines, that is the people who interact and meet your customers every single day, need the skills required to not only properly interact with those customers but to assist them and make the right decisions and choices to provide a world class customer experience. Customer Service is more than just smiling and thanking people for their business. Great Customer
... Read more
Flow Engineering

From Value Stream Mapping to Effective Action

by Steve Pereira, Andrew Davis ...

2026 Axiom Book Awards Gold Medal WinnerTired of misalignment, friction, and stalled workflow? Flow Engineering is a practical guide to using value stream mapping techniques to align teams, unlock innovation, and optimize performance.Based on foundations from Value Stream Mapping, cybernetics, and the Toyota Production System, Flow Engineering's lightweight and iterative practices build the value, ... Read more

$18.99 CAD

2026 Axiom Book Awards Gold Medal WinnerTired of misalignment, friction, and stalled workflow? Flow Engineering is a practical guide to using value stream mapping techniques to align teams, unlock innovation, and optimize performance.Based on foundations from Value Stream Mapping, cybernetics, and the Toyota Production System, Flow Engineering's lightweight and iterative practices build the value,
... Read more
HBR Guide to Critical Thinking

by Harvard Business Review ...

Series series HBR Guide
Tackle complex situations with critical thinking.You're facing a problem at work. There are many ways you can approach the situation, but each comes with its own pros and cons. How do you sort through all the information so that you know you're taking the right path?The answer is in how you think. The HBR Guide to Critical Thinking will help you navigate your most challenging issues, from ... Read more

$23.99 CAD or Free with Kobo Plus

Tackle complex situations with critical thinking.You're facing a problem at work. There are many ways you can approach the situation, but each comes with its own pros and cons. How do you sort through all the information so that you know you're taking the right path?The answer is in how you think. The HBR Guide to Critical Thinking will help you navigate your most challenging issues, from
... Read more
Service Recovery Skills

by The Customer Service Training Institute ...

Series series Customer Service Training Series
How we react when a customer becomes unhappy or dissatisfied can mean the difference between losing a customer and creating a customer for life. Though it may sound like a cliche, problems can really become opportunities if you go about solving them in the right way.Losing a customer is a major problem for any business because it can cost up to 10 times more to get a new customer than it does to ... Read more

$7.29 CAD

How we react when a customer becomes unhappy or dissatisfied can mean the difference between losing a customer and creating a customer for life. Though it may sound like a cliche, problems can really become opportunities if you go about solving them in the right way.Losing a customer is a major problem for any business because it can cost up to 10 times more to get a new customer than it does to
... Read more
Conversation Skills: How To Talk To Anyone & Build Quick Rapport In 30 Steps

by The Blokehead ...

Series series The Blokehead Success Series
Thank you for checking out this book, “Conversation Skills: How to Talk to Anyone and Build Quick Rapport in 30 Easy Steps”.This book contains information on how you can develop your conversation skills to build rapport and talk to people from all walks of life.In addition, it also contains 30 tips on how you can build rapport with just about anyone.Grab the book now! ... Read more

$5.48 CAD

Thank you for checking out this book, “Conversation Skills: How to Talk to Anyone and Build Quick Rapport in 30 Easy Steps”.This book contains information on how you can develop your conversation skills to build rapport and talk to people from all walks of life.In addition, it also contains 30 tips on how you can build rapport with just about anyone.Grab the book now!
... Read more
Streamlined Process Improvement

by H. James Harrington ...

“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.”—Professor Yoshio KondoThe Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management“Don’t design for Six Sigma—design for maximum ... Read more

$57.99 CAD

“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.”—Professor Yoshio KondoThe Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management“Don’t design for Six Sigma—design for maximum
... Read more
Critical Thinking: A Staff Training Guide

Think Well & Prosper

by Steve Bareham ...

MUST READ FOR MANAGERS: Thinking well is important in all aspects of life, but tackling it explicitly is often overlooked in work-world training programs. Never have thinking skills been more important than now, in the 3rd Millennium, when companies worldwide competE for a competitive edge. Nowhere do you get more bang for your buck than in staff training that boosts people's abilities in the ... Read more

$9.99 CAD

MUST READ FOR MANAGERS: Thinking well is important in all aspects of life, but tackling it explicitly is often overlooked in work-world training programs. Never have thinking skills been more important than now, in the 3rd Millennium, when companies worldwide competE for a competitive edge. Nowhere do you get more bang for your buck than in staff training that boosts people's abilities in the
... Read more
Rethink the Business of Creativity

by Ian Grais, Tom Tom Shepansky ...

If you think doing consistently great creative work inevitably leads to long hours, chaos and burnout, we have just one thing to say: Rethink. Rethink your priorities. Rethink your approach. And rethink your product in the process. Rethink is a one-word business plan for any company in the creative arts—from advertising, to design, to publishing, architecture or software development. Rethink is ... Read more

$15.99 CAD or Free with Kobo Plus

If you think doing consistently great creative work inevitably leads to long hours, chaos and burnout, we have just one thing to say: Rethink. Rethink your priorities. Rethink your approach. And rethink your product in the process. Rethink is a one-word business plan for any company in the creative arts—from advertising, to design, to publishing, architecture or software development. Rethink is
... Read more
The Six Value Medals

by Edward de Bono ...

Traditional thinking habits of businesses need to be greatly improved. Analysis and judgement are no longer enough to make important corporate decisions; you can analyse the past but you have to design the future. Corporate decisions depend on values. Disputes and conflicts often arise because of a clash of those values; each party in the dispute wants to pursue its own values, often at the ... Read more

$17.99 CAD

Traditional thinking habits of businesses need to be greatly improved. Analysis and judgement are no longer enough to make important corporate decisions; you can analyse the past but you have to design the future. Corporate decisions depend on values. Disputes and conflicts often arise because of a clash of those values; each party in the dispute wants to pursue its own values, often at the
... Read more
HBR Guide to Data Analytics Basics for Managers (HBR Guide Series)

by Harvard Business Review ...

Series series HBR Guide
Don't let a fear of numbers hold you back.Today's business environment brings with it an onslaught of data. Now more than ever, managers must know how to tease insight from data--to understand where the numbers come from, make sense of them, and use them to inform tough decisions. How do you get started?Whether you're working with data experts or running your own tests, you'll find answers in the ... Read more

$23.99 CAD or Free with Kobo Plus

Don't let a fear of numbers hold you back.Today's business environment brings with it an onslaught of data. Now more than ever, managers must know how to tease insight from data--to understand where the numbers come from, make sense of them, and use them to inform tough decisions. How do you get started?Whether you're working with data experts or running your own tests, you'll find answers in the
... Read more
From Incremental to Exponential

How Large Companies Can See the Future and Rethink Innovation

by Vivek Wadhwa, Ismail Amla, Alex Salkever ...

“This timely book reminds us that innovation is agnostic about where it's created.”—Satya Nadella, CEO, MicrosoftOver and over, we see big legacy businesses getting beaten to the punch by energetic little start-ups. It seems like innovation can come from only the bottom up or from the outside in. But tech experts Vivek Wadwha and Ismail Amla are here to tell you that “big equals slow and stodgy” ... Read more

$23.99 CAD

“This timely book reminds us that innovation is agnostic about where it's created.”—Satya Nadella, CEO, MicrosoftOver and over, we see big legacy businesses getting beaten to the punch by energetic little start-ups. It seems like innovation can come from only the bottom up or from the outside in. But tech experts Vivek Wadwha and Ismail Amla are here to tell you that “big equals slow and stodgy”
... Read more
The New Psychology of Winning LIVE

Top Qualities of a 21st Century Winner

by Denis Waitley ...

Bestselling author Denis Waitley offers timeless and timely advice on how to apply his philosophy to the digital age and attain personal and professional excellence today.". . . a compelling game plan for winning at life . . ." - MEHMET OZ, M.D., Emmy-winning Host, The Dr. Oz Show"Denis Waitley has played a pivotal role in helping grow a small cellular nutrition products company into one of the ... Read more

$13.99 CAD or Free with Kobo Plus

Bestselling author Denis Waitley offers timeless and timely advice on how to apply his philosophy to the digital age and attain personal and professional excellence today.". . . a compelling game plan for winning at life . . ." - MEHMET OZ, M.D., Emmy-winning Host, The Dr. Oz Show"Denis Waitley has played a pivotal role in helping grow a small cellular nutrition products company into one of the
... Read more
The Other Side of Innovation

Solving the Execution Challenge

by Vijay Govindarajan, Chris Trimble ...

In their first book, Ten Rules for Strategic Innovators, the authors provided a better model for executing disruptive innovation. They laid out a three-part plan for launching high-risk/high-reward innovation efforts: (1) borrow assets from the existing firms, (2) unlearn and unload certain processes and systems that do not serve the new entity, and (3) learn and build all new capabilities and ... Read more

$36.99 CAD or Free with Kobo Plus

In their first book, Ten Rules for Strategic Innovators, the authors provided a better model for executing disruptive innovation. They laid out a three-part plan for launching high-risk/high-reward innovation efforts: (1) borrow assets from the existing firms, (2) unlearn and unload certain processes and systems that do not serve the new entity, and (3) learn and build all new capabilities and
... Read more
Duties and Responsibilities of Directors of Not-for-Profit Organizations, 4th Edition

by WATSON ...

Duties and Responsibilities of Directors of Not-for-Profit Organizations is the most popular book published by CSAE and is recognized as essential reading for all individuals who sit on not-for-profit boards in Canada. This book provides a roadmap of the important duties and liabilities of the directors of not-for-profit corporations and offers general practice points to help directors meet their ... Read more

$14.95 CAD or Free with Kobo Plus

Duties and Responsibilities of Directors of Not-for-Profit Organizations is the most popular book published by CSAE and is recognized as essential reading for all individuals who sit on not-for-profit boards in Canada. This book provides a roadmap of the important duties and liabilities of the directors of not-for-profit corporations and offers general practice points to help directors meet their
... Read more
Le management par objectifs

Maximiser les performances de votre équipe

by Renaud de Harlez, Anne-Christine Cadiat, 50minutes ...

Series Book 18 - Gestion & Marketing ( nouvelle édition )
Un guide pratique et accessible pour gérer son équipe autrement !Développé par Peter Drucker, « le management par objectifs » permet d’obtenir des équipes que vous gérer le meilleur résultat possible. Le modèle du management par objectifs (MPO) développé par Peter Drucker permet de définir les objectifs et les résultats à atteindre ainsi que les ressources et le temps nécessaires pour y parvenir ... Read more

$14.99 CAD or Free with Kobo Plus

Un guide pratique et accessible pour gérer son équipe autrement !Développé par Peter Drucker, « le management par objectifs » permet d’obtenir des équipes que vous gérer le meilleur résultat possible. Le modèle du management par objectifs (MPO) développé par Peter Drucker permet de définir les objectifs et les résultats à atteindre ainsi que les ressources et le temps nécessaires pour y parvenir
... Read more
HBR Guide to Making Every Meeting Matter (HBR Guide Series)

by Harvard Business Review ...

Series series HBR Guide
Make every minute count.Your calendar is full, and yet your meetings don’t always seem to advance your work. Problems often arise with unrealistic or vague agendas, off-track conversations, tuned-out participants who don’t know why they’re there, and follow-up notes that no one reads—or acts on. Meetings can feel like a waste of time. But when you invest a little energy in preparing yourself and ... Read more

$23.99 CAD or Free with Kobo Plus

Make every minute count.Your calendar is full, and yet your meetings don’t always seem to advance your work. Problems often arise with unrealistic or vague agendas, off-track conversations, tuned-out participants who don’t know why they’re there, and follow-up notes that no one reads—or acts on. Meetings can feel like a waste of time. But when you invest a little energy in preparing yourself and
... Read more
精準決策：哈佛商學院教你繞開大腦的偏誤，不出錯的做出好判斷

Judgment in Managerial Decision Making

by 麥斯‧貝澤曼, Max H. Bazerman& 唐‧摩爾, Don A. Moore ...

Series series VIEW
★長銷40年經典之作★股神合夥人查理‧蒙格唯一推薦的管理決策書「這是我讀過關於『管理決策』最有用的一本書！」管理者必讀！哈佛商學院、哈斯商學院都在用的決策判斷力「如何克服偏見，做出更好的決定？」「如何複製好的模型，持續做出精準且合理的決策？」以上是管理者永恆的問題。貝澤曼和摩爾為這些問題，提供最佳解方。◎人不是理性的，判斷充滿偏誤2002年獲得諾貝爾經濟學獎的丹尼爾．康納曼（Daniel Kahneman），當時揭示了「人不是理性」的觀點，他提出人的思考體系分為兩部分：一是重視直覺、感性的系統1，另一則是重視分析、理性的系統2，告訴我們，生活中大多數判斷，使用的是直覺判斷的系統1，而系統1的判斷，快速、直接，充滿偏誤，容易讓我們的思考落入陷阱之中而不自知。貝澤曼在這個基礎上，延伸出關於「管理決策」的解答。「直覺出錯」這個問題是人類共有的，不過在那些聰明經理人或投資人身上特別嚴重 ... Read more

$13.99 CAD

★長銷40年經典之作★股神合夥人查理‧蒙格唯一推薦的管理決策書「這是我讀過關於『管理決策』最有用的一本書！」管理者必讀！哈佛商學院、哈斯商學院都在用的決策判斷力「如何克服偏見，做出更好的決定？」「如何複製好的模型，持續做出精準且合理的決策？」以上是管理者永恆的問題。貝澤曼和摩爾為這些問題，提供最佳解方。◎人不是理性的，判斷充滿偏誤2002年獲得諾貝爾經濟學獎的丹尼爾．康納曼（Daniel Kahneman），當時揭示了「人不是理性」的觀點，他提出人的思考體系分為兩部分：一是重視直覺、感性的系統1，另一則是重視分析、理性的系統2，告訴我們，生活中大多數判斷，使用的是直覺判斷的系統1，而系統1的判斷，快速、直接，充滿偏誤，容易讓我們的思考落入陷阱之中而不自知。貝澤曼在這個基礎上，延伸出關於「管理決策」的解答。「直覺出錯」這個問題是人類共有的，不過在那些聰明經理人或投資人身上特別嚴重
... Read more
The CEO Test

Master the Challenges That Make or Break All Leaders

by Adam Bryant, Kevin Sharer ...

Named to the longlist for the 2021 Outstanding Works of Literature (OWL) Award in the Leadership categoryAre you ready to lead? Will you pass the test?Despite all the effort through the years to understand what it takes to be an effective leader, the challenges of leadership remain enormously difficult and elusive; even today, most CEOs don't last five years in the job. The demands to deliver at a ... Read more

$31.99 CAD or Free with Kobo Plus

Named to the longlist for the 2021 Outstanding Works of Literature (OWL) Award in the Leadership categoryAre you ready to lead? Will you pass the test?Despite all the effort through the years to understand what it takes to be an effective leader, the challenges of leadership remain enormously difficult and elusive; even today, most CEOs don't last five years in the job. The demands to deliver at a
... Read more
The Twelve Absolutes of Leadership

by Gary Burnison ...

ALL IN, ALL THE TIMEFor Gary Burnison, CEO of the world’s largest executive search firm, these five simple words perfectly capture the essence of great leadership. There can be no half measures. Complete commitment, total engagement, and a powerful sense of personal responsibility are the criteria for true leadership excellence. It’s more than a job; it’s a way of life. But how do you get there? ... Read more

$45.99 CAD

ALL IN, ALL THE TIMEFor Gary Burnison, CEO of the world’s largest executive search firm, these five simple words perfectly capture the essence of great leadership. There can be no half measures. Complete commitment, total engagement, and a powerful sense of personal responsibility are the criteria for true leadership excellence. It’s more than a job; it’s a way of life. But how do you get there?
... Read more
The Wise Advocate

The Inner Voice of Strategic Leadership

by Art Kleiner, Josie Thomson, Jeffrey Schwartz ...

Leadership is the habit of making good choices. Even in difficult and uncertain circumstances, the most effective leaders focus their attention and overcome entrenched patterns of behavior to push an organization to new heights of success. This capability is no fluke: the latest research on the brain shows that we can pinpoint the mental activity associated with it—and cultivate it for our benefit ... Read more

$30.99 CAD

Leadership is the habit of making good choices. Even in difficult and uncertain circumstances, the most effective leaders focus their attention and overcome entrenched patterns of behavior to push an organization to new heights of success. This capability is no fluke: the latest research on the brain shows that we can pinpoint the mental activity associated with it—and cultivate it for our benefit
... Read more
How to Ask the Smart Questions for Winning the Games of Career and Life

Career Savvy People Skills, #1

by Michael McGaulley ...

Series Book 1 - Career Savvy People Skills
“You have to learn the rules of the game. And then you have to play better than anyone else.” — Albert EinsteinEver feel that you’re being moved as a pawn in the games others are playing around you? Ever get the sense that you’re not winning— maybe not even aware of — the subtle games of business and life going on around you . . . let alone the tricky games of career success and office politics?As ... Read more

$9.99 CAD or Free with Kobo Plus

“You have to learn the rules of the game. And then you have to play better than anyone else.” — Albert EinsteinEver feel that you’re being moved as a pawn in the games others are playing around you? Ever get the sense that you’re not winning— maybe not even aware of — the subtle games of business and life going on around you . . . let alone the tricky games of career success and office politics?As
... Read more
Sizing People Up

A Veteran FBI Agent's User Manual for Behavior Prediction

by Robin Dreeke, Cameron Stauth ...

A former FBI agent shares his simple but powerful toolkit for assessing who you can trust--and who you can't.After two decades as a behavior analyst in the FBI, Robin Dreeke knows a thing or two about sizing people up. He's navigated complex situations that range from handling Russian spies to navigating the internal politics at the Bureau. Through that experience, he was forced to develop a knack ... Read more

$18.99 CAD

A former FBI agent shares his simple but powerful toolkit for assessing who you can trust--and who you can't.After two decades as a behavior analyst in the FBI, Robin Dreeke knows a thing or two about sizing people up. He's navigated complex situations that range from handling Russian spies to navigating the internal politics at the Bureau. Through that experience, he was forced to develop a knack
... Read more
Common Sense

The Investor's Guide to Equality, Opportunity, and Growth

by Joel Greenblatt ...

The United States is supposed to offer economic opportunity to everyone. It shouldn’t take a worldwide pandemic and nationwide protests to bring economic and racial inequality to the forefront of problems we desperately need to solve. But now that the opportunity is here, what should we do? How can we create more equality, opportunity, and growth for everyone? Not someday, but what can government ... Read more

$19.99 CAD

The United States is supposed to offer economic opportunity to everyone. It shouldn’t take a worldwide pandemic and nationwide protests to bring economic and racial inequality to the forefront of problems we desperately need to solve. But now that the opportunity is here, what should we do? How can we create more equality, opportunity, and growth for everyone? Not someday, but what can government
... Read more

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