Decision Making & Problem Solving in Management & Leadership & Business & Finance eBooks

Beyond Reengineering

How the Process-Centered Organization Will Change Our Work and Our Lives

by Michael Hammer ...

$11.99 CAD
The Customer Service Survival Kit

What to Say to Defuse Even the Worst Customer Situations

by Richard Gallagher ...

Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone ... Read more

$8.99 CAD

Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone
... Read more
Design Thinking Meets Change Management

by Lena Ross ...

Disruption and new ways of working call for different approaches to how we lead and deliver change.At the same time, the employee experience is now regarded as important, if not more important, than the customer experience.Let's demystify Design Thinking - aka Human Centred Design - and how we can apply it to change management.With a strong practical focus, this playbook shows you how to integrate ... Read more

$7.99 CAD

Disruption and new ways of working call for different approaches to how we lead and deliver change.At the same time, the employee experience is now regarded as important, if not more important, than the customer experience.Let's demystify Design Thinking - aka Human Centred Design - and how we can apply it to change management.With a strong practical focus, this playbook shows you how to integrate
... Read more
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How Decision Intelligence Connects Data, Actions, and Outcomes for a Better World

by Lorien Pratt ...

Why aren't the most powerful new technologies being used to solve the world's most important problems: hunger, poverty, conflict, inequality, employment, disease? What's missing?From a pioneer in Artificial Intelligence and Machine Learning comes a thought-provoking book that answers these questions. In Link: How Decision Intelligence Connects Data, Actions, and Outcomes for a Better World, Dr. ... Read more

$32.99 CAD

Why aren't the most powerful new technologies being used to solve the world's most important problems: hunger, poverty, conflict, inequality, employment, disease? What's missing?From a pioneer in Artificial Intelligence and Machine Learning comes a thought-provoking book that answers these questions. In Link: How Decision Intelligence Connects Data, Actions, and Outcomes for a Better World, Dr.
... Read more
Implementing Beyond Budgeting

Unlocking the Performance Potential

by Bjarte Bogsnes ...

The future of management is here!Traditional management was invented for very different times and is today in serious trouble. The level of volatility, uncertainty, complexity and ambiguity in business environments is record high. People’s expectations towards their employers and leaders have also radically changed. A number of organizations are exploring management innovation that can help them ... Read more

$40.99 CAD

The future of management is here!Traditional management was invented for very different times and is today in serious trouble. The level of volatility, uncertainty, complexity and ambiguity in business environments is record high. People’s expectations towards their employers and leaders have also radically changed. A number of organizations are exploring management innovation that can help them
... Read more
The Boston Consulting Group on Strategy

Classic Concepts and New Perspectives

Edited by Carl W. Stern, Michael S. Deimler ...

A collection of the best thinking from one of the most innovative management consulting firms in the worldFor more than forty years, The Boston Consulting Group has been shaping strategic thinking in business. The Boston Consulting Group on Strategy offers a broad and up-to-date selection of the firm's best ideas on strategy with fresh ideas, insights, and practical lessons for managers, ... Read more

$29.99 CAD

A collection of the best thinking from one of the most innovative management consulting firms in the worldFor more than forty years, The Boston Consulting Group has been shaping strategic thinking in business. The Boston Consulting Group on Strategy offers a broad and up-to-date selection of the firm's best ideas on strategy with fresh ideas, insights, and practical lessons for managers,
... Read more
Managing Stakeholder Expectations for Project Success

A Knowledge Integration Framework and Value Focused Approach

by Ori Schibi ...

Managing Stakeholder Expectations for Project Success provides a practical approach to managing those things that matter most for project success—stakeholder expectations, communication, risk, change, and quality—so that scope, schedule, and cost end up on target and the project’s intended benefits for the organization are realized.This unique desk reference shows how to utilize the best practices ... Read more

$39.99 CAD

Managing Stakeholder Expectations for Project Success provides a practical approach to managing those things that matter most for project success—stakeholder expectations, communication, risk, change, and quality—so that scope, schedule, and cost end up on target and the project’s intended benefits for the organization are realized.This unique desk reference shows how to utilize the best practices
... Read more
Solving Problems with Design Thinking

Ten Stories of What Works

by Jeanne Liedtka, Andrew King, Kevin Bennett ...

Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can affect business results. However, most managers lack a sense of how to use this new approach for issues other than product development and sales growth. Solving Problems with Design Thinking details ten real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; ... Read more

$30.99 CAD

Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can affect business results. However, most managers lack a sense of how to use this new approach for issues other than product development and sales growth. Solving Problems with Design Thinking details ten real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP;
... Read more
Emotional Intelligence for Leadership: 4 Week Booster Plan to Increase Your Self-Awareness, Assertiveness and Your Ability to Manage People at Work

by Jonathan Slane ...

Do you want to discover how to guide people in the right direction by recognizing their emotions?Do you wonder why some people are progressing faster in their careers than you, even when they seem less smart?Do you want to learn how to manage people more effectively, so you can cut your workweek from 60 hours to 40 hours or less?Then keep reading…A recent study in Career Builder shows that 71% of ... Read more

$4.99 CAD or Free with Kobo Plus

Do you want to discover how to guide people in the right direction by recognizing their emotions?Do you wonder why some people are progressing faster in their careers than you, even when they seem less smart?Do you want to learn how to manage people more effectively, so you can cut your workweek from 60 hours to 40 hours or less?Then keep reading…A recent study in Career Builder shows that 71% of
... Read more
Marketing Database Analytics

Transforming Data for Competitive Advantage

by Andrew D. Banasiewicz ...

Marketing Database Analytics presents a step-by-step process for understanding and interpreting data in order to gain insights to drive business decisions. One of the core elements of measuring marketing effectiveness is through the collection of appropriate data, but this data is nothing but numbers unless it is analyzed meaningfully.Focusing specifically on quantitative marketing metrics, the ... Read more

$131.99 CAD

Marketing Database Analytics presents a step-by-step process for understanding and interpreting data in order to gain insights to drive business decisions. One of the core elements of measuring marketing effectiveness is through the collection of appropriate data, but this data is nothing but numbers unless it is analyzed meaningfully.Focusing specifically on quantitative marketing metrics, the
... Read more
高勝率創新：別再讓平庸反對埋沒下一個好點子，迎向未來必備的決策新思維

Loonshots: How to Nurture the Crazy Ideas That Win Wars, Cure Diseases, and Transform Industries

by 薩菲．巴考, Safi Bahcall ...

Translated by 胡宗香 ...

Series series 天下財經
★比爾．蓋茲、《快思慢想》作者康納曼高度推薦★亞馬遜年度最佳商業書、《華爾街日報》暢銷書★獲選《金融時報》等10多家媒體年度選書世界將進入不同以往的十年，本書給你跟上21世紀的思考與解方。幫你掌握風向、挺過偽失敗、培育創新的救星！有些書會挑戰你的想法，這本書則挑戰你思考的方式－－「如果《達文西密碼》和《蘋果橘子經濟學》一起生了個孩子，就會是這本書。」為什麼優秀團隊會扼殺絕妙點子？本書以物理學解開組織行為的不理性與高效能之謎－－瘋狂點子如何產生，我們該... ... Read more

$15.99 CAD

★比爾．蓋茲、《快思慢想》作者康納曼高度推薦★亞馬遜年度最佳商業書、《華爾街日報》暢銷書★獲選《金融時報》等10多家媒體年度選書世界將進入不同以往的十年，本書給你跟上21世紀的思考與解方。幫你掌握風向、挺過偽失敗、培育創新的救星！有些書會挑戰你的想法，這本書則挑戰你思考的方式－－「如果《達文西密碼》和《蘋果橘子經濟學》一起生了個孩子，就會是這本書。」為什麼優秀團隊會扼殺絕妙點子？本書以物理學解開組織行為的不理性與高效能之謎－－瘋狂點子如何產生，我們該...
... Read more
Clarity in Crisis

Leadership Lessons from the CIA

by Marc E. Polymeropoulos ...

Meet your next crisis head on and get through it stronger than ever by using the hard-earned strategies and core principles from Marc Polymeropoulos, a highly decorated, 26-year operations officer with the CIA.Marc Polymeropoulos has had to live with the consequences of decisions made under the most high-stress circumstances you can imagine as a senior intelligence officer in the CIA, retiring ... Read more

$10.99 CAD

Meet your next crisis head on and get through it stronger than ever by using the hard-earned strategies and core principles from Marc Polymeropoulos, a highly decorated, 26-year operations officer with the CIA.Marc Polymeropoulos has had to live with the consequences of decisions made under the most high-stress circumstances you can imagine as a senior intelligence officer in the CIA, retiring
... Read more
Leading the Unleadable Second Edition

How to Manage Mavericks, Cynics, Divas, and Other Difficult People

by Alan Willett ...

SOUNDVIEW BUSINESS BOOK OF THE YEARControl freaks. Narcissists. Slackers. Cynics. Difficult people are the worst part of a manager's job.This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with understanding a core truth: most people actually want to contribute results, not cause headaches. When the manager ... Read more

$19.99 CAD

SOUNDVIEW BUSINESS BOOK OF THE YEARControl freaks. Narcissists. Slackers. Cynics. Difficult people are the worst part of a manager's job.This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with understanding a core truth: most people actually want to contribute results, not cause headaches. When the manager
... Read more
Les 7S McKinsey

La clé pour la réussite d'une entreprise

by Anastasia Samygin-Cherkaoui, Anne-Christine Cadiat, 50minutes ...

Series Book 19 - Gestion & Marketing
Un guide pratique et accessible pour comprendre le concept des 7S.Imaginez un gigantesque atome dont les éléments en interaction forment la base de toute organisation, et vous parviendrez à conceptualiser le modèle des 7S : strategy, structure, systems, staff, style, skills et shared values, soit en français : stratégie, structure, systèmes, équipe, style, compétences, valeurs partagées.... ... Read more

$14.99 CAD or Free with Kobo Plus

Un guide pratique et accessible pour comprendre le concept des 7S.Imaginez un gigantesque atome dont les éléments en interaction forment la base de toute organisation, et vous parviendrez à conceptualiser le modèle des 7S : strategy, structure, systems, staff, style, skills et shared values, soit en français : stratégie, structure, systèmes, équipe, style, compétences, valeurs partagées....
... Read more
No Bullsh!t Leadership

by Martin G. Moore ...

Fine-tune your leadership skills, solidify respect among your workforce, and ensure your company's lasting success with tools from a winning CEO.When Martin G. Moore was asked to rescue a leading energy corporation from ever-increasing debt and a lack of executive accountability, he faced an uphill battle. Not only had he never before stepped into the role of CEO; he also had no experience in the ... Read more

$23.19 CAD or Free with Kobo Plus

Fine-tune your leadership skills, solidify respect among your workforce, and ensure your company's lasting success with tools from a winning CEO.When Martin G. Moore was asked to rescue a leading energy corporation from ever-increasing debt and a lack of executive accountability, he faced an uphill battle. Not only had he never before stepped into the role of CEO; he also had no experience in the
... Read more
Time Power

A Proven System for Getting More Done in Less Time Than You Ever Thought Possible

by Brian Tracy ...

Learn the strategies for taking complete control of your time and using it to get more done, increasing productivity and income exponentially.One of the world’s premier business consultants and personal success experts, Brian Tracy has devoted more than 25 years to studying the most powerful time management practices used by the most successful people in every arena. Now, Tracy reveals his ... Read more

$8.99 CAD

Learn the strategies for taking complete control of your time and using it to get more done, increasing productivity and income exponentially.One of the world’s premier business consultants and personal success experts, Brian Tracy has devoted more than 25 years to studying the most powerful time management practices used by the most successful people in every arena. Now, Tracy reveals his
... Read more
The Grid

The Decision-making Tool for Every Business (Including Yours)

by Matt Watkinson ...

____________________This ground-breaking book from award-winning author MATT WATKINSON reveals the fundamental, inseparable elements behind the success of every business.The Grid provides the mental scaffolding to help you:· Evaluate and refine product and service ideas· Reduce risk by considering the broader impact of strategic decisions· Iden... ... Read more

$10.99 CAD

____________________This ground-breaking book from award-winning author MATT WATKINSON reveals the fundamental, inseparable elements behind the success of every business.The Grid provides the mental scaffolding to help you:· Evaluate and refine product and service ideas· Reduce risk by considering the broader impact of strategic decisions· Iden...
... Read more
Requirements Management

A Practice Guide

by Project Management Institute ...

Organizations continue to experience project issues associated with poor performance on requirements-related activities. This guide will give you the tools you need to excel in requirements development and management — components of the larger field of business analysis and a critical competence for project, program and portfolio management. Requirements Management: A Practice Guide is a bridge ... Read more

$43.99 CAD or Free with Kobo Plus

Organizations continue to experience project issues associated with poor performance on requirements-related activities. This guide will give you the tools you need to excel in requirements development and management — components of the larger field of business analysis and a critical competence for project, program and portfolio management. Requirements Management: A Practice Guide is a bridge
... Read more
So You Want to Start a Side Hustle: Build a Business that Empowers You to Live Your Life, Your Way

by Carrie Bohlig, Craig Clickner ...

Featured on the Publishers Weekly list of Business & Personal Finance Books for 2021It takes more than a great idea to make your side hustle a success. Here, two experts show you how to build one that creates the autonomy you desire and changes the way you live.Carrie Bohlig and Craig Clickner started side hustles to make their lives better—to break free from the limitations of corporate America ... Read more

$25.99 CAD

Featured on the Publishers Weekly list of Business & Personal Finance Books for 2021It takes more than a great idea to make your side hustle a success. Here, two experts show you how to build one that creates the autonomy you desire and changes the way you live.Carrie Bohlig and Craig Clickner started side hustles to make their lives better—to break free from the limitations of corporate America
... Read more
The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams

by Peter Pande, Robert Neuman, Roland Cavanagh ...

This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma—measuring performance, improving quality and saving millions in the process.The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic ... Read more

$48.39 CAD

This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma—measuring performance, improving quality and saving millions in the process.The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic
... Read more
Using the Myers-Briggs Type Indicator

How knowing your personality type can help you

by 50minutes ...

Series series Coaching
Ready to take your career to the next level? Find out everything you need to know about the Myers-Briggs Type Indicator with this practical guide.The Myers-Briggs Type Indicator is an internationally renowned way of analysing a person’s personality type and thus learning more about how they react and think. With this comprehensive guide, you will be able to use your own profile in order to select ... Read more

$14.99 CAD or Free with Kobo Plus

Ready to take your career to the next level? Find out everything you need to know about the Myers-Briggs Type Indicator with this practical guide.The Myers-Briggs Type Indicator is an internationally renowned way of analysing a person’s personality type and thus learning more about how they react and think. With this comprehensive guide, you will be able to use your own profile in order to select
... Read more
La Matrice SWOT

Élaborer un plan stratégique pour votre entreprise

by Christophe Speth, 50minutes ...

Series Book 21 - Gestion & Marketing ( nouvelle édition )
Un guide pratique et accessible pour tout comprendre de la matrice SWOTLa matrice SWOT vous permettra d’analyser les différentes options stratégiques envisageables pour votre entreprise. Déterminez les forces, les faiblesses, les opportunités et les menaces propres à une situation donnée et améliorez ainsi votre prise de décision.Ce livre vous aidera à:• Comprendre l’importance des quatre facteurs ... Read more

$14.99 CAD or Free with Kobo Plus

Un guide pratique et accessible pour tout comprendre de la matrice SWOTLa matrice SWOT vous permettra d’analyser les différentes options stratégiques envisageables pour votre entreprise. Déterminez les forces, les faiblesses, les opportunités et les menaces propres à une situation donnée et améliorez ainsi votre prise de décision.Ce livre vous aidera à:• Comprendre l’importance des quatre facteurs
... Read more
Democratic Reason

Politics, Collective Intelligence, and the Rule of the Many

by Hélène Landemore ...

Individual decision making can often be wrong due to misinformation, impulses, or biases. Collective decision making, on the other hand, can be surprisingly accurate. In Democratic Reason, Hélène Landemore demonstrates that the very factors behind the superiority of collective decision making add up to a strong case for democracy. She shows that the processes and procedures of democratic decision ... Read more

$35.19 CAD

Individual decision making can often be wrong due to misinformation, impulses, or biases. Collective decision making, on the other hand, can be surprisingly accurate. In Democratic Reason, Hélène Landemore demonstrates that the very factors behind the superiority of collective decision making add up to a strong case for democracy. She shows that the processes and procedures of democratic decision
... Read more
The Ultimate Guide to Developing Leaders

Invest in People Like Your Future Depends on It

by John C. Maxwell ...

What is the secret sauce for every kind of organization?What is the secret to organizational success? Whether the goal is developing a new product, establishing a new location, launching a new initiative, starting a new team, or improving your existing one, what will determine its success? The leaders! For any team, small business, large corporation, non-profit organization, or government entity, ... Read more

$11.99 CAD

What is the secret sauce for every kind of organization?What is the secret to organizational success? Whether the goal is developing a new product, establishing a new location, launching a new initiative, starting a new team, or improving your existing one, what will determine its success? The leaders! For any team, small business, large corporation, non-profit organization, or government entity,
... Read more

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